Esperanza Quintero

Key Account Coordinator at Crocs Europe B.V.
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Contact Information
us****@****om
(386) 825-5501
Location
NL
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency
  • German Professional working proficiency
  • Dutch Professional working proficiency

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5.0

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Monia Conte

My experience working with Esperanza at The Bulldog merchandise store has been very positive. Nobody treats customers with such care like she does, and with the most beautiful smiles. She's actively listens to questions and pays attention to details when she rearranges the store look. She's always on time and friendly with her colleagues! The new company that will hire her will be very lucky to have her.

Manu Martinez Lopez

Dedicación. Profesionalidad. Todo ello acompañado con un saber estar y una gran aportación al trabajo en equipo. Hacen de ella. Una pieza clave en cualquier sitio y empresa.

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Credentials

  • Certificate in Upper-intermediate level in English (B2).
    E.O.I I.E.D.A Sevilla
    Jun, 2013
    - Nov, 2024
  • Certificate in Intermediate English (B1).
    I.E.D.A Sevilla
    Sep, 2012
    - Nov, 2024
  • German beginner course (A2)
    -
    Jun, 2006
    - Nov, 2024

Experience

  • Crocs Europe B.V.
    • Netherlands
    • Retail Apparel and Fashion
    • 100 - 200 Employee
    • Key Account Coordinator
      • Aug 2021 - Present

  • Murata
    • Japan
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Customer Service Representative
      • May 2020 - Aug 2021

      Sales Orders & Purchase Orders handling; delivery control; Stock Planning/Control; Return handling; Credit/Debit Operational Issue; Prices & Contracts Maintenance. Sales Orders & Purchase Orders handling; delivery control; Stock Planning/Control; Return handling; Credit/Debit Operational Issue; Prices & Contracts Maintenance.

  • NuVasive
    • United States
    • Medical Device
    • 700 & Above Employee
    • International Customer Service - EMEA Subsisidiaries
      • Dec 2018 - Aug 2019

  • Monsanto Company
    • United States
    • Farming
    • 700 & Above Employee
    • Customer Interface Account Specialist
      • Jul 2016 - Oct 2018

      Managing the entire process of order management in SFDC and SAP; In charge of internal communication between Commercial Team and rest of Departments; Owner of the service relationship with assigned customers' database accounts; Creating different reports with SAP (Sales, Finance, Quality, Credit, etc.); Invoice Processing expertise for EMEA; Key product expertise for Spain and Portugal. Managing the entire process of order management in SFDC and SAP; In charge of internal communication between Commercial Team and rest of Departments; Owner of the service relationship with assigned customers' database accounts; Creating different reports with SAP (Sales, Finance, Quality, Credit, etc.); Invoice Processing expertise for EMEA; Key product expertise for Spain and Portugal.

  • THE BULLDOG™
    • Netherlands
    • Hospitality
    • 1 - 100 Employee
    • Sales Assistant
      • May 2014 - Jun 2016

      Customer service, sales, order, administration at the Bulldog gottahaves stores. Customer service, sales, order, administration at the Bulldog gottahaves stores.

  • Metem Teknoloji
    • Ámsterdam y alrededores, Países Bajos
    • Customer Service Representative
      • Sep 2015 - Apr 2016

      Respond to customers’ inquiries, claims specialist, tracking customers' information, invoicing, social media management , quotations, sales, etc. Respond to customers’ inquiries, claims specialist, tracking customers' information, invoicing, social media management , quotations, sales, etc.

  • EASILITY 24|7
    • Amsterdam
    • Personal/team assistant
      • May 2014 - Nov 2014

      Working for Temporary Project in The Netherlands. Supporting Commercial Department and Facilities Department (Customer Service Support); updating data in SAP, quotations; Order Management; Sales Reports; Sales Weekly Calls organizer; Administrative Tasks. Working for Temporary Project in The Netherlands. Supporting Commercial Department and Facilities Department (Customer Service Support); updating data in SAP, quotations; Order Management; Sales Reports; Sales Weekly Calls organizer; Administrative Tasks.

  • Naviera Armas S.A.
    • Spain
    • Transportation, Logistics, Supply Chain and Storage
    • 300 - 400 Employee
    • Administrative assistant
      • Mar 2011 - Apr 2013

      Cargo/Passengers Line Huelva-Canary Islands. -Coordinating Cargo Department Reservations and Customs Procedures. -Customer Service Support (e-mail, phone calls, B2B and BTC). Cargo/Passengers Line Huelva-Canary Islands. -Coordinating Cargo Department Reservations and Customs Procedures. -Customer Service Support (e-mail, phone calls, B2B and BTC).

  • ILUNION Hotels
    • Spain
    • Hospitality
    • 400 - 500 Employee
    • Receptionist
      • May 2010 - Oct 2010

      Check-in, checkout, reservations, invoicing, etc. Check-in, checkout, reservations, invoicing, etc.

  • Barcelo Hotel Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Assistant of Director
      • Jun 2009 - Nov 2009

      Supervision of services, quality department, revenue manager, customer’s complaints, Reservation Department and management duties. Supervision of services, quality department, revenue manager, customer’s complaints, Reservation Department and management duties.

  • Barcelo Hotel Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Hotel Management Internship
      • Jan 2009 - Mar 2009

      Working closely with front desk managers, general managers, convention and event planners, housekeeping and supply office. Working closely with front desk managers, general managers, convention and event planners, housekeeping and supply office.

  • Hotel Isla Cristina Palace
    • Isla Cristina, Huelva y alrededores, España
    • Receptionist
      • May 2008 - Oct 2008

      Check-in, checkout, guest reservations, cash count, etc. Check-in, checkout, guest reservations, cash count, etc.

  • Hotel kummer
    • Viena, Austria
    • Receptionist & Reservations Agent
      • Jan 2007 - May 2007

      Supervision of services, quality department, revenue manager, customer’s complaints, Reservation Department and management duties. Supervision of services, quality department, revenue manager, customer’s complaints, Reservation Department and management duties.

Education

  • Universidad de Huelva
    Master's Degree
    2012 - 2013
  • Universidad de Huelva
    Postgraduate study “Master in Occupational Risk Prevention” Health and Safety
    2009 - 2010
  • Universidad de Huelva
    Postgraduate study: “Master degree in Tourism Management”
    2008 - 2009
  • Universidad de Huelva
    Qualification of University Expert in Hotel Management and Business.
    2008 - 2009
  • Diputación de Huelva
    Leonardo Da Vinci Grant in Vienna (Austria).
    2007 - 2007
  • Universidad de Huelva
    Bachelor of Tourism.
    2004 - 2007
  • Radboud Universiteit Nijmegen
    Erasmus Grant in Radboud University. Nijmegen (The Netherlands)
    2005 - 2006

Community

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