Esperanza Chavez

Medical Records Technician at Brentview Medical Urgent Care
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Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Credentials

  • CPR/AED/First Aid
    American Heart Association
    Oct, 2019
    - Oct, 2024
  • Registered Behavior Technician (RBT)
    Behavior Analyst Certification Board (BACB)

Experience

  • Brentview Medical Urgent Care
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Medical Records Technician
      • Jul 2022 - Present

      • Maintained, retrieved, reviewed, and provided patients’ physical and electronic health records while accounting for errors and complying with legal standards. • Employed classification systems to assign codes for patients’ diagnoses, procedures, medical services, and related info. • Performed financial bookkeeping and prepared reports, invoices, financial statements, case histories, and medical records. • Communicated accurate and timely information to patients, medical professionals, and insurance companies in response to requests. Show less

  • Skinpeccable Dermatology & Lasers
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Practice Administrator
      • Jul 2022 - Present

      •Optimized core practice administrative processes to ensure smooth operations of a medical and cosmetic facility. •Created and maintained confidential patient files while utilizing EMR systems to automate patient records management. •Coordinated Doctors, Physician Assistant’s, and upper managements’ calendars. •Conducted patient intake, created patient files, and processed payments. •Created and updated patient electronic health records, verified insurance, and submitted claims to providers. Show less

  • NBC Sports Grill & Brew
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Hostess
      • Apr 2022 - Jan 2023

      • Provided attentive and professional customer service and fostered warm relationships with repeat customers. • Supervised and coordinated dining room activities. • Answered phones to schedule, confirm, cancel reservations, provide information about operating hours, and direct calls to management. • Recorded to-go orders and processed customers payment. • Oversaw seating flow according to party size and delegated tables to wait staff according to their load. • Provided attentive and professional customer service and fostered warm relationships with repeat customers. • Supervised and coordinated dining room activities. • Answered phones to schedule, confirm, cancel reservations, provide information about operating hours, and direct calls to management. • Recorded to-go orders and processed customers payment. • Oversaw seating flow according to party size and delegated tables to wait staff according to their load.

  • 5 Points Studio
    • United States
    • Entertainment
    • 1 - 100 Employee
    • Studio Manager
      • Feb 2022 - Jan 2023

      • Scheduled scouts and planned bookings, responded to various inquiries both external and internal, managed communications via e-mail, phone calls etc. • Organized and accurately maintained a digital filing system of confidential information. • Directed all digital web content to increase search engine rankings, build brand awareness and drive consumer behavior. • Satisfactorily implemented best practices to achieve the highest standards in customer service and customer relations. Show less

  • Naray & Co.
    • United States
    • Entertainment Providers
    • Booking Manager
      • Jul 2021 - Feb 2022

      • An Audio/Lighting, Media, Marketing & Development service provider. • Oversaw all bookings for the company in every department. • Facilitated & documented communication between clients, venues & crew. • Coordinated meetings and acted as liaison between various teams. • Handled payment collection, processing & payouts. • Addressed client needs swiftly and relayed to respective team members. • Answered all external business inquiries and guided customer experience. • Created detailed production schedules, establishing a timely sequence of events. Show less

  • Centria Healthcare
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Behavior Technician
      • Sep 2020 - Jul 2021

      • Offering individualized Applied Behavior Analysis Therapy, or ABA Therapy. • Ability to follow the prescribed behavioral skill acquisition and behavior reduction protocols. • Collect, record, and summarize data on observable client behavior. • Assist with parent and caregiver training in line with the client's individualized treatment and behavior reduction protocols. • Ensure documentation is completed on time and following established Centria procedures. • Offering individualized Applied Behavior Analysis Therapy, or ABA Therapy. • Ability to follow the prescribed behavioral skill acquisition and behavior reduction protocols. • Collect, record, and summarize data on observable client behavior. • Assist with parent and caregiver training in line with the client's individualized treatment and behavior reduction protocols. • Ensure documentation is completed on time and following established Centria procedures.

  • EXPRESS
    • India
    • Writing and Editing
    • Store Associate
      • Oct 2020 - Jun 2021

      • Responsible for maximizing profits and increasing customer satisfaction. • All sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. • Processed POS transactions, including checks, cash and credit purchases or refunds. • Responsible for maximizing profits and increasing customer satisfaction. • All sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. • Processed POS transactions, including checks, cash and credit purchases or refunds.

  • Chilitos
    • United States
    • Restaurants
    • Hostess
      • Jun 2019 - Nov 2019

      • Greeted customers in a warm, welcoming manner as they entered the restaurant, took their reservation or put them on a waiting list and handled all phone calls. • Effectively operated a cash drawer point-of-sale (POS) unit. • Ability to show people and customer skills, professionalism, high energy and multitasking abilities. • Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service. • Inspected dining room for cleanliness, proper supply levels, and required staffing. Show less

  • OLE- Organizers in the Land of Enchantment
    • United States
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Intern
      • May 2015 - Jul 2015

      • Developed, planned, and implemented large scale projects in the field of immigration awareness and injustice. • Furthered enrichment and empowerment operations to assist New Mexico’s working-class families. • Assisted in marketing craft products to target demographic via selling booth stationed at the Rail Yards Market. • Developed, planned, and implemented large scale projects in the field of immigration awareness and injustice. • Furthered enrichment and empowerment operations to assist New Mexico’s working-class families. • Assisted in marketing craft products to target demographic via selling booth stationed at the Rail Yards Market.

Education

  • New Mexico State University
    Bachelor of Arts - BA, Biology
    2016 - 2020

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