Project Manager, Training & Development

• Apr 2023 - Present

Training and Development Specialist

• Jan 2021 - Apr 2023

Account Manager, Team Lead

• Feb 2018 - Jan 2021

Project Manager I

• May 2016 - Feb 2018

Sustained customer confidence and satisfaction while working on as many as 45 projects simultaneously by advocating for the client and maintaining continuous communication throughout the projects’ life cycles via kick-off calls, emails and weekly update calls Successfully led over 20 software implementation projects to completion within first year of employment Coordinated with multiple internal departments such as Development, Installation Services, Product Management and Consulting to ensure the successful and timely completion of projects Created risk management plans, revenue forecasts, budget trackers, project schedules, weekly meeting agendas and lessons learned documents for each project Expanded utilization of CRM and Project Management software programs such as MS Project, ChangePoint, and Salesforce to track and organize projects Created and maintained Project Process Manual for all ad hoc projects Show less

Project Coordinator Intern

• May 2015 - May 2016

Chosen by lead Project Manager to close out multiple IT projects and perform post go-live client follow-up Successfully led multiple software installation projects from the initiation phase through the closing phase Collaborated with team members to schedule company resources and create project bids Utilized CRM and Project Management software packages Created and maintained manuals and process documents for Installation Services, Consulting Services, Funded Development Items, Apttus Quoting, and Team Tracking Documentation Show less

Server

• Apr 2010 - Jul 2015

Chosen by managers to train new employees based on knowledge and performance Demonstrated ability to adapt to difficult situations through quick decision-making and critical thinking Offered exceptional level of customer service in a busy downtown environment Created and implemented opening and closing task lists for shift ends Chosen by managers to train new employees based on knowledge and performance Demonstrated ability to adapt to difficult situations through quick decision-making and critical thinking Offered exceptional level of customer service in a busy downtown environment Created and implemented opening and closing task lists for shift ends