Legal Secretary

• Nov 2022 - Present

Legal Secretary

• Jan 2022 - Dec 2022

Sales Support Executive

• Jul 2021 - Jan 2022

Administrative Assistant

• May 2018 - Jul 2021

• Provided administrative support to the Construction and Insolvency Lawyers including; the set-up of client matters, drafting and sending all correspondence, preparation of court bundles predominantly for Construction Adjudications and Mediations and completing administrative tasks via systems such as BigHand. Distributed all electronic and hard copy post to the Fee Earners. • Diary management for Construction lawyers, alongside travel and accommodation arrangements where required. • Co-ordinating events both internally and externally for client meetings and business development. • Maintained client files, both electronic and hard copies using systems such as iCompli, LexusOne and FileSite. • Developed and implemented financial reports to maintain accurate accounts of disbursements and WIP on long-standing client matters, providing reports to the Consultant fee earner on a monthly basis prior to billing. • Processed financial documents including expense reports and invoices using LexusOne.

Customer Service Representative

• Jun 2015 - May 2018

Within this highly energetic and target driven role I was the advocate for the shipper, investigating and problem-solving issues for national and international shipments. • I liaised with customers through email/ telephone resulting in handling high call and email volumes daily. • Customer assistance included liaising with delivery/collection centres by way of sending 'cases', monitoring each case through to resolution and keeping the customer updated throughout. • Assisting customers with ordering stationery and providing advice on current or new products that may be better suited to their requirements or the season. • Filled out documentation and logs each day detailing activities, including new and current email correspondence being processed and cases updated throughout the day. • The role had various targets including call handling time and email processing, which I consistently met or exceeded. My call handling time averaged between 125-160 seconds (the target was 170). Due to my WPM of 62-65, my email processing was 11-16 per hour (the target was 7). As a result, I was often assigned to handling solely email correspondence during peak periods.