Experience

Advanced Biotech

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2018 - Present



Bell Flavors & Fragrances

• United States
• Chemical Manufacturing
• 300 - 400 Employee

• International Customer Service Representative

  • Aug 2016 - Oct 2018

  _Manage order fulfillment processes of Flavors, Fragrances, and Aroma Chemicals by assisting new and existing customers._High level of communication skills for customer interface including negotiation and problem-solving skills._Provide accurate, responsive, and efficient placement of orders_Communicate with customer via email addressing issues and/or concerns and expedite orders when necessary. _Follow up on order status, back order expediting, shipping discrepancies, and missing documents_Contact customers when orders are delayed_Provide quality service while continuously striving for improvement and consistency_Filing and organizing sales orders, invoices, and customer’s correspondence_Extensive Data entry and customer file maintenance_Extensive contact with all levels of management, sales staff, other departments and customers_Communicate with forwarders and international logistics._Develop spreadsheets for tracking and responding to regulatory requirements_Manage GHS label processing_Establish relationships with key accounts_Taking on leadership role when required to complete urgent tasks._Training new employs withing the international department.