E-commerce Marketing Manager

• Jul 2021 - Present

Account Manager

• Mar 2019 - Jul 2021

Define and manage marketing strategy including PPC, SEO, email marketing, content, UX and social media promotions for clients spanning multiple sectors Work alongside marketing, design and web development teams in order to execute clients’ marketing strategies Monitor and review performance of all marketing activity, providing monthly reports for all clients Proactively seek and identify new ideas and opportunities for clients to further improve marketing results Define and manage marketing strategy including PPC, SEO, email marketing, content, UX and social media promotions for clients spanning multiple sectors Work alongside marketing, design and web development teams in order to execute clients’ marketing strategies Monitor and review performance of all marketing activity, providing monthly reports for all clients Proactively seek and identify new ideas and opportunities for clients to further improve marketing results

E-Commerce Marketing Manager

• Jan 2017 - Mar 2019

Implement and manage marketing strategy including paid social media advertising, promotional campaigns and SEOCreate, oversee and edit content creation on all social media platformsWork with graphics team to design email marketing material and social media imageryForm strong relationships with influencers and affiliates across social media platformsPR management with industry professionals, stylists and celebrity clientsMonitor and review performance of social media platforms and marketing campaigns using tools such as Google Analytics, Facebook, Twitter and Instagram insightsManage junior staff and warehouse teamMerchandising and management of back-office systems Show less

Customer Relations Manager

• Sep 2016 - Jan 2017

Oversee and improve company customer care operations Manage customer care teamBrand management via social media platforms Management of back-office systems

Hospitality Support

• May 2015 - Sep 2015

Paid summer placement at Robert Welch Designs in the hospitality department. Day to day tasks include : Updating trade accounts, Actioning through trade orders, Creating hospitality presentations for meetings with hotel chains, Calling potential customers, Researching future projects Paid summer placement at Robert Welch Designs in the hospitality department. Day to day tasks include : Updating trade accounts, Actioning through trade orders, Creating hospitality presentations for meetings with hotel chains, Calling potential customers, Researching future projects

English Language Assistant

• Sep 2014 - May 2015

Teaching English to classes of students ranging from 12 - 21 years of age. Responsibilities included planning lessons, leading whole classes and working with smaller groups, leading role plays and oral practice. Teaching English to classes of students ranging from 12 - 21 years of age. Responsibilities included planning lessons, leading whole classes and working with smaller groups, leading role plays and oral practice.

Marketing Assistant

• Sep 2014 - Sep 2014

Work experience in Robert Welch Designs' Marketing department. Responsibilities included updating posts on company's social media accounts, contacting newspapers, writing press releases and copywriting. Work experience in Robert Welch Designs' Marketing department. Responsibilities included updating posts on company's social media accounts, contacting newspapers, writing press releases and copywriting.

Waitress

• Jul 2013 - Sep 2014

Serving customers efficiently in a friendly and welcoming manner, using the till, clearing and re-laying tables, checking and putting away deliveries, stocking up, making many types of hot and cold drinks

Freelance Marketing Manager

• Jul 2013 - Aug 2013

This job required me to do both market research and create a marketing portfolio for this cafe. I firstly had to produce a database on Excel of hotels, B&Bs, self catering accommodation and parks that within a 10 mile radius of the business. I then had to create and produce a leaflet on the tearoom, introducing the owners, their ethos behind their cafe and its produce and an example menu. I also had to design an invite for the aforementioned establishments to try the tearoom and write up a covering letter. Show less

Social Media Intern

• Jan 2014 - Jun 2014

Responsibilities included scheduling posts for the Her Campus Nottingham Twitter and Facebook pages and creating content for their Instagram page. Responsibilities included scheduling posts for the Her Campus Nottingham Twitter and Facebook pages and creating content for their Instagram page.

F&B Staff

• Oct 2011 - Jun 2013

Took orders and served customers in both the restaurant and brasserie of this 4* hotel. Greeted and treated customers to a high level of customer service. Made many hot and cold beverages including cocktails. Used the tills and handled money. Cleaned and relaid tables and set up for lunch, dinner and breakfast. Took orders and served customers in both the restaurant and brasserie of this 4* hotel. Greeted and treated customers to a high level of customer service. Made many hot and cold beverages including cocktails. Used the tills and handled money. Cleaned and relaid tables and set up for lunch, dinner and breakfast.

Sales Advisor

• Apr 2009 - Jan 2013

Worked with customers at a high level of service. Answered customers' queries both in person and over the phone. Took mail orders over the phone and in store. Handled money and cashed up. Checked, put away and replenished stock when necessary. Maintained a high standard of presentation throughout the store at all times. Helped with window displays. Suggested new design ideas and gave manager customer feedback regarding products. Worked with customers at a high level of service. Answered customers' queries both in person and over the phone. Took mail orders over the phone and in store. Handled money and cashed up. Checked, put away and replenished stock when necessary. Maintained a high standard of presentation throughout the store at all times. Helped with window displays. Suggested new design ideas and gave manager customer feedback regarding products.

Sales Advisor

• Nov 2011 - Feb 2012

Served customers warmly and helped them with any purchases they wanted to make in this independent gift shop. Duties included checking and putting away stock, stocking up when necessary, keeping the shop presentable and clean and tidy at all times. Arranged window displays and cashed up at the end of the day. Served customers warmly and helped them with any purchases they wanted to make in this independent gift shop. Duties included checking and putting away stock, stocking up when necessary, keeping the shop presentable and clean and tidy at all times. Arranged window displays and cashed up at the end of the day.

Waitress

• Apr 2006 - Aug 2007

Served customers through taking orders, taking out food and making a variety of hot and cold beverages. Cleared and relaid tables and cleaned down after service. Served customers through taking orders, taking out food and making a variety of hot and cold beverages. Cleared and relaid tables and cleaned down after service.