Experience

Monglish Academy

• Egypt
• E-learning
• 1 - 100 Employee

• Customer Service Administrator

  • Feb 2022 - Present



Raya Holding for Financial Investments

• Egypt
• Investment Management
• 700 & Above Employee

• Customer Service Center Manager

  • Sep 2018 - Feb 2022

• Customer Service Team Lead

  • Jul 2014 - Feb 2022

  Lead 3~5 customer care representatives to achieve our satisfaction target. Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less

• Customer service

  • Jul 2014 - Jan 2018

  Huawei project



SAS-Egypt

• Egypt
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Executive

  • Apr 2012 - May 2013