Experience

El Soadaa Contracting Company
• Egypt
• Civil Engineering
• 1 - 100 Employee
• Fleet & Transportation Manager

  • Jun 2020 - Present


cairo freight

• import operation specialist

  • Aug 2017 - Jun 2020

  Document shipments to ensure that they are in compliance with customs rules and regulations. Counsel clients on matters like tariffs, insurance, and quotas Categorize shipments according to a tariff coding system Consulting with customs agents to ease passage of shipments through customs Counsel their clients how to reduce duties and taxes owed. Track the location of the shipment. Prepare goods for shipment, using the best, most economical packaging. Transportation, warehousing, or distribution of goods Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Fleet & Transportation Supervisor

  • Jul 2012 - Aug 2017

  Getting offers from vendors and choose the best offer Submitting transportation schedules Handling all employees & vendor complaints Design & Maintain routes for vehicles to get the best module serving company requests Tracking all vehicles through GPS Making sure that all vehicles & drivers complies to absolute health & safety rules Revisiting restricted & out of coverage areas if its accessible for our vehicles yet Applying monthly meeting with VIS operations to know where we stand Issue medical cards for drivers Show less



Etisalat

• Albania
• IT Services and IT Consulting

• call center Team Leader

  • Feb 2012 - Jun 2012

  Be in charge of running and managing the call center dailySet targets for all other call center agents to meet up withSchedule and organize shift patterns for other team members to ensure that customers are never left unattended toUnderstand all organization’s products, services, procedures and guidelines and communicate same to all team membersPrepare forecasts and budgets for the call centerMonitor all calls to ensure that due procedures and quality standards are strictly adhered toFacilitate and organize training session for all agents and participate in recruitment of new call center agentsRecommend and purchase gadgets to enhance job performance at the call centerConduct regular review of all call center agents performance and organize training sessions for under performersSubmit regular reports to management and seek new ideas and strategies to improve performance at the centerKeep up with trends and happenings in the industry and ensuring adherence to industry standardsEnsure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all timesEnsure a safe and harmonious working environment for all other team members and delegate duties to all team members Show less

• Call Center agent

  • Jun 2010 - Feb 2012

  Obtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Entering customer data, activating the Mobile lines and after sales support Show less


Nahdet Misr Publishing Group
• Egypt
• Education
• 700 & Above Employee
• Sales Representative

  • Aug 2005 - Oct 2008