Experience

Misr Digital Innovation (MDI)

• Egypt
• Financial Services
• 100 - 200 Employee

• Customer experience Supervisor

  • May 2021 - Present



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• • Jul 2018 - May 2021

  * supervise the workload of the team , and allocating team members in an efficient manner to optimize service provision and adminstrative support across the operational time * handling all escalated calls, hard calls and normal calls in the times of workload and as per the escalation matrix* responsible for everyday running of the shifts and the solving of immediate clients problems and concerns* perform ongoing calls monitoring on the team (live,body and recorded) to assure high quality of service is applied by the call center agents* supervise , coach and monitor the team , organize team huddles * report to the call center manager Show less

• • Apr 2017 - Jul 2018

• • Mar 2016 - Jul 2018



International aviation bureau

• Egypt
• Airlines and Aviation
• 1 - 100 Employee

• Ground Operations Specialist

  • Jan 2015 - Feb 2016