Experience

NAPCO CONSUMER PRODUCTS COMPANY

• Saudi Arabia
• Manufacturing
• 100 - 200 Employee

• Sales & Operations Branch Manager

  • Jun 2019 - Present

  * The ability to cover more than 800 items through fierce competition in the Saudi market * The company distributes consumables of more than 32 Lines * The ability to deal and make agreements with major customers and other sectors (wholesale - supermarket and mini market - major market chains) * A new competition between a large number of major companies, due to the diversity of the company's products and its Coverage * The ability to train the team and develop their sales skills * Working on the JDE system for sales data, returns, indebtedness, inventory, missing items and lost sales * Follow up on competitors' prices and promotions for competitors and their new products * Working on the implementation of promotional offers for the company's products, securing product display spaces, and maintaining the spread and distribution of items * Ideated online and offline campaigns to generate leads and convert to customers. * Maintained professional relationships with existing clients, upselling where possible. * Maintained price lists and sales documents capturing data on customers and marketing and sales budget. * Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio. * Built and maintained well-organised marketing prospect and customer databases using JDE & SAP & QLIK SENSE Show less



Energizer Holdings

• United States
• Manufacturing
• 700 & Above Employee

• Key Account Manager

  • Apr 2017 - Mar 2019

  * Employed exceptional rapport-building skills to nurture key relationships. * Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency. * Maintained advanced product and industry trend knowledge, * performing regular market research to enhance company offerings. * Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making. * Drove business growth within specified sales territories through strategic and tactical solution implementation. * Developed and implemented marketing strategies and activities, directly increasing sales * Supported proposal development and implemented contractual agreements. * Formulated and implemented successful account strategies to drive continuous improvement, profitability and growth. * Communicated new products and services to drive customer interest and boost sales. * Analysed market and competitor research to identify customer prospects. * Provided first-class client services, from onboarding to daily account management. * Reviewed established objectives and action plans on monthly basis to verify alignment with client needs. Show less



Hoshan Pan Gulf

• Saudi Arabia
• Consumer Goods
• 200 - 300 Employee

• Senior Sales Supervisor

  • Sep 2015 - Mar 2017

  * Generated reports for internal use and analysis by mininginformation from various databases, CRM and traditional and emerging media.* Created sales guides to educate and support representatives in the field.* Monitored sales performance through sales tracking tools and reported progress to sales representatives.* Worked alongside sales team to draw up strategies to increase client base.* Provided sales team with support materials for sales calls, trade shows and proposal responses.* Assisted with preparing client presentations and proposals.Helped troubleshoot problems with customer orders, customer accounts and other related issues.* Won new businesses by developing sales pipelines to expand market appeal.* Kept up to date with competitors activities and market trends to inform sales efforts.* Supervised sales team and assisted with recruiting and training new hires.* Set individual and team sales target and implemented incentives to encourage high achievement.* Offered excellent customer service by staying on top of pending orders and customer requests.* Kept up with new product launches and updated sales team.* Collaborated with account managers to create and implement targeted sales strategies. Show less

• Sales Supervisor

  • Mar 2014 - Oct 2015



Juhayna Food Industries

• Egypt
• Food and Beverage Services
• 700 & Above Employee

• Horeca & Retail Sales Supervisor

  • Jul 2011 - 2014

  * Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.* Coached team members to reach and exceed weekly and monthly sales goals.* Organised and coordinated sales team schedules, helping staff meet company and client expectations.* Updated training materials and operational procedures to deliver consistent sales growth.* Managed teams and allocated resources to increase profits* Analysed sales and customer data with SAP , generating comprehensive sales reports to promote sound business decision-making.* Monitored daily sales operations and served as informational and procedural resource to team members.* Audited team outputs and service delivery to achieve Quality Assurance goals.* Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.* Hired and trained dedicated and high-achieving sales teams.* Increased year-on-year sales by 12%, implementing strategic business growth and retention initiatives.* Monitored sales team performance, providing effective training to help reach revenue and profit targets.* Analysed sales to identify top-performing products.* Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.* Achieved exceptional client satisfaction feedback and ratings.* Provided trustworthy feedback and after-sales support to maximise customer lifetime value.* Developed new ideas and thought creatively to grow business and enhance profitability and revenue.* Increased profitability by developing pipelines using multiple marketing channels and sales strategies.* Created conference and event business plans, motivating and encouraging contribution from sales team. Show less

• Sales Representative

  • Jul 2008 - Jul 2011

  * Manage all products categories (FMCG)• * Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.* Adjusts content of sales presentations by studying the type of sales outlet or trade factor.* Focuses sales efforts by studying existing and potential volume of dealers.* Submits orders by referring to price lists and product literature.* Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.* Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.* Recommends changes in products, service, and policy by evaluating results and competitive developments.* Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.* Provides historical records by maintaining records on area and customer sales.* Contributes to team effort by accomplishing related results as needed. Show less



Faragalla Group

• Egypt
• Food and Beverage Services
• 300 - 400 Employee

• Retail Sales Representative

  • 2006 - 2008

  • Present, promote and sell products/services using solid arguments to existing and prospective customers • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services Show less