Data Analyst

• Apr 2023 - Present

Retail Operation Specialist

• Feb 2021 - May 2023

* Create Power Bi dashboards for { Sales : By ( Partner - Region - Area ) - Headcount - TNPS - Mystery Shopper } . * Responsibility for reviewing the daily sales figures for Vodafone branches and the rates of achieving the target . * Find solutions and proposals to solve problems related to work in the branches . * Responsibility for screening the CVs of job applicants . * Coordinate and arrange appointments for job interviews between the candidates and the interviewer. *Generate the necessary reports to follow up (sales - targets - appointments - resignations - maintenance) * Posting advertisements for available job opportunities, dealing with candidates, and responding to inquiries on the company’s Facebook page Show less

Retail Sales Specialist

• Apr 2020 - Feb 2021

* Responsibility to identify the required target. * Scheduling the target based on working days and hours. * Find effective communication channels to get good sales deals. * Building good relationships with clients. * Responsibility to identify the required target. * Scheduling the target based on working days and hours. * Find effective communication channels to get good sales deals. * Building good relationships with clients.

Training Wizard

• Jun 2019 - Feb 2020

As Wizard* Responsible for the new employee numbers for the timing of calls, after calls, as well as for customer experience .* Supporting Training Team With technical Sessions .* Receiving new employees and introducing them to the job tasks and how to perform them in the best way to achieve the company's requirements and maintain customer experience .* Make real calls in front of new employees to teach them how to do the work .* Make fake calls to employees to improve performance .* Prepare the necessary reports for the training and management team* Update the daily attendance report on the company's system . Show less

CSR Technical support

• Oct 2018 - May 2019

* Immediate assistance to customers regarding home internet problems.* Escalation of customer complaints related to technical work that cannot be resolved over the phone.Responding to customer inquiries related to subscription and renewal bills.

sales and technical support

• Feb 2016 - Apr 2017