Experience

Screenia — multi-platform screenshotting tool

• Technology, Information and Internet
• 1 - 100 Employee

• SOFTWARE QR ENGINEER

  • Sep 2023 - Present

  Dallas-Fort Worth Metroplex ● Performing black-box testing for Mobile and Web based applications ● Performing cross-platform, functional, UI and regression testing for a mobile app ● Using Google Chrome DevTools to get more information about your application and changing its behavior ● Analyzing project documentation, release notes and other documentation to identify test scenarios ● Performing functional, UI, smoke, regression testing at all stages of the software development life cycle ● Identify issues… Show more ● Performing black-box testing for Mobile and Web based applications ● Performing cross-platform, functional, UI and regression testing for a mobile app ● Using Google Chrome DevTools to get more information about your application and changing its behavior ● Analyzing project documentation, release notes and other documentation to identify test scenarios ● Performing functional, UI, smoke, regression testing at all stages of the software development life cycle ● Identify issues during test execution, troubleshooting and reporting in Jira ● Interacting with development and product management team to resolve technical issues and ensuring quality product Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• ASSOCIATE III. TECHNICAL SUPPORT

  • Mar 2016 - Present

  Irving, Texas, United States ● Process requests for multiple vendor applications customized by install configuration. ● Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. ● Handling all inbound or outbound technical support calls to confirm account status/information with field technicians. ● Provide support for ADHOC data cleanup projects and other duties as assigned.



The Daily Star

• Bangladesh
• Newspaper Publishing
• 300 - 400 Employee

• Sr. Executive Marketing & Business Development

  • Apr 2012 - Feb 2015

  Dhaka, Bangladesh • Coordinate activities of departments, such as sales, graphic art, media, finance, and research. • Plan and prepare advertising and promotional material to increase sales of products or services. • Manage staff, preparing work schedules and assigning specific duties. • Represent company at trade association meetings to promote products.



United Commercial Bank Limited

• Bangladesh
• Banking
• 1 - 100 Employee

• Administrative Executive

  • Sep 2010 - Apr 2012

  Dhaka, Bangladesh • Assisted customers in selecting items based on needs. • Reconstructed accounting records from clients checks and cash receipts and backups for off-site storage. • Worked with managers to develop annual expense plan goals



Canvas Magazine

• United States
• Book and Periodical Publishing

• Human Resources Coordinator

  • Oct 2009 - Aug 2010

  Dhaka, Bangladesh • Supported human resources staff with new hire orientations and monthly departmental meetings. • Resolved general payroll-related inquires and Reviewed and confirmed that all final paid hours corresponded with time sheets. • Met with all new hires to explain benefits, guidelines and procedure.



Legato Service LTD

• Customer Service Executive

  • Jun 2008 - Mar 2009

  Dhaka, Bangladesh • Provided accurate and appropriate information in response to customer inquiries. • Developed effective relationships with all call center departments through clear communication. • Worked with upper management to improve customer satisfaction.