Experience

Akar Inti Enterprise

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Operation Architecture

  • Jun 2021 - Present

  Responsible for all operational aspects of initiatives within the organization. Responsible for all operational aspects of initiatives within the organization.



PT. XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Direct Channel Promotion and Partnership

  • Nov 2016 - Oct 2019

  Responsible to establish strategic plan and goals by identifying customer needs, targeted revenue, success rate program/promotionOrganizing promotion program, store outlook, material communication and displayEvaluate result of promotion program and partnership Managing budget Managing team

• CS Quality Management

  • Jul 2015 - Nov 2016

• CS Vendor Management

  • Jan 2015 - Jul 2015

• CS Learning & Development

  • Jun 2014 - Dec 2014

  1. Take leader role in Continuous Learning & People Development unit under CS-Knowledge & System Support2. Supervise e-knowledge and e-learning project management in an end to end scope: planning, coordination with selected partners, gathering user requirements, provide consultancy to end-user for operational smoothness.3. Supervise in CS Knowledge test implementation (all channels: call center, XL center, XPLOR, and Social media) to measure frontliners knowledge level.4. Manage Learning Journey program for all touch points (Call center Regular/Premium/Corporate, XL Center, XPLOR, Social Media). Show less