Erwin Mendoza
IT Manager at Burpee MedSystems, LLC- Claim this Profile
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English Native or bilingual proficiency
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Tagalog Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL V3 Foundation
-Dec, 2010- Nov, 2024 -
A+ Certified Proflessional lT Technician
CompTIAJan, 2008- Nov, 2024
Experience
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Burpee MedSystems, LLC
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United States
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Medical Equipment Manufacturing
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1 - 100 Employee
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IT Manager
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Jan 2019 - Present
• Maintain IT Metrics and Key Performance Indicators (KPIs) to meet business requirements and objectives• Responsible for problem solving and issue resolution, understanding the assigned business process, and functionally applying project and resource management. • Ensures proactive and prompt response to all support requests and identifying the root cause of problems which arise and result in loss of critical business functionality.• Identify problematic areas and implement strategic solutions in time.• Manage information technology and computer systems.• Plan, organize, control and evaluate IT and electronic data operations.• Work closely with departmental managers to determine the maintenance and growth needs of the business.• Design, develop, implement and coordinate systems, policies and procedures.• Ensure security of data, network access and backup systems.• Preserve assets, information security and control structures.• Handle annual budget and ensure cost effectiveness. Show less
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System Engineer II
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May 2018 - Jan 2019
• Administer/Maintain IQMS ERP System configuration, security groups, security roles, data mining and custom reporting using SAP Crystal Report.• Support of all IT, technical equipment and systems, this includes but it is not limited to PC’s, laptops, printers, handheld devices, Servers, Exchange, Active Directory and specific equipment or other related specialty systems used throughout the manufacturing process and/or support of the office operation.• Manage NComputing VSpace using thin client• Responsible for ensuring proper procedures and service levels are maintained.• Administer Desktop/Server environment using Smart Deploy, Software Deployment, Scripting/Packaging software and other management tools.• Identifies, researches and resolves technical problems related to computer/field equipment and/or systems.• Manage Office365 and Sharepoint Show less
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Stafford Communications Group
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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IT Specialist - Application Developer
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Dec 2016 - Dec 2017
• Developed Web Application - Stafford Knowledge Base using C# .Net MVC with SQL • Database Infrastructure • Provided reporting improvement which includes automation with VBA and CRM data prep for database import to SQL Database • Daily IT support • Configured and built a ticketing system for day to day IT needs and Project Implementations • Windows scripting with Powershell to capture Assets and populating Active Directory Users and Computer Information for Asset Management • GPO creation Show less
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Atos IT Solutions and Services A/S
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Denmark
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IT Services and IT Consulting
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700 & Above Employee
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System Engineer II
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Mar 2008 - Sep 2016
• Client Architecture Technology (CAT) administrator • Technical Lead for EUC Transformation from Windows XP to Windows 7 Migration and Domain Migration • SCCM Engineer - Software Deployments and Reporting • SME NetPro Database and Client Configuration • Client Harmonization and SCCM Client Health • Zero Touch Installation (ZTI) backend support • Windows scripting using powershell and vbscript for Automation and Login Scripts • Technical support for IT Support Lvl2, IT Support Lvl3, Onsite Technicians and Escalations • Creation of Work Level Instruction (WLI) Technical Documentation Show less
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Siemens
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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System Administrator \ CAT Administrator
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Jun 2006 - Mar 2008
• Client Architecture Technology (CAT) administrator • Standard Image Creation ISO • Responsible for testing and applying software updates including Service Releases and Security Hotfixes • Maintain computer accounts using Active Directory • Responsible for updating LSDP (Local Software Distribution Point) • Responsible for creating and updating Siemens CAT images. • Local Registration Authority (LRA) Operator – issues encryption and authentication certificates for Siemens Corporation • Built, configured, update and support for TeamCentral Web server (Financial Audit Web Apps) • Citrix support includes security access, permission and maintenance • Onsite/Offsite IT support • VPN support using Secure Access (Cisco base) and F5 technology • Tech coordinator’s backfill – Responsible for dispatching tickets to all techs through Clarify, morning call for ticket updates, maintain requests and all cases handles proper procedures. Show less
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Siemens Business Services
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Iselin, NJ
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IT Support
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Mar 2004 - Jun 2006
• Onsite support Software/Hardware: Siemens Corporation Iselin and NY, Siemens Management Consulting – SOHO, NY • Maintains Corporate Equipment Inventory Database • Responsible for rolling out of lease equipments • Remote access support for offsite clients • Backup data using Connected software and Symantec GhostCast • Installs, upgrades and tests application and software • Tech coordinator’s backup – Responsible for dispatching tickets to all techs through Clarify, morning call for ticket updates, monitor requests and all cases handled proper procedures. Show less
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Siemens Corporation
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Iselin, NJ
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IT Consultant
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Jun 2003 - Mar 2004
• Responsible for rolling out of lease equipments • Migrates user on a new equipment • Backup data using Connected software and Symantec GhostCast • Transfers data using Digital DNA • Verifies all necessary data transferred • Installs, upgrades and tests application and software • Responsible for rolling out of lease equipments • Migrates user on a new equipment • Backup data using Connected software and Symantec GhostCast • Transfers data using Digital DNA • Verifies all necessary data transferred • Installs, upgrades and tests application and software
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ATON Consulting, Inc.
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Union, NJ
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Programmer / Web Developer
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Jan 2000 - Feb 2003
• Developed application that utilizes ASP on the front end and MS Access on the backend • Developed software based on documented SRS that would run on a client’s intranet environment • Created interactive Flash 5.0 web site • Developed static personal web sites • Created graphical design using Corel Draw, Fireworks 3 and Ulead tools • Integrated JavaScript / VBScript on dynamic web pages • Tested completed web application based on laid out test cases • Developed application that utilizes ASP on the front end and MS Access on the backend • Developed software based on documented SRS that would run on a client’s intranet environment • Created interactive Flash 5.0 web site • Developed static personal web sites • Created graphical design using Corel Draw, Fireworks 3 and Ulead tools • Integrated JavaScript / VBScript on dynamic web pages • Tested completed web application based on laid out test cases
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Cavalier Information Technology Services, Inc.
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Belleville, NJ
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Business Application Development Team
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Oct 2000 - Jun 2001
• Implemented application that utilizes ASP on the front end and MS Access on the backend • Developed software based on documented SRS that would run on a client’s intranet environment • Created graphical designs using Corel Draw and Ulead tools • Integrated JavaScript / VBScript on dynamic web pages • Tested completed web application based on laid out test cases • Implemented application that utilizes ASP on the front end and MS Access on the backend • Developed software based on documented SRS that would run on a client’s intranet environment • Created graphical designs using Corel Draw and Ulead tools • Integrated JavaScript / VBScript on dynamic web pages • Tested completed web application based on laid out test cases
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Education
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1996 - 2001
New Jersey City University
Bachelor's degree, Computer Science
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