Experience

REMAX Select

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate ISA/Virtual Assistant

  • Jul 2017 - Present

  Worked direct to the clients for their business (Real Estate Investor) Doing cold calling, admin tasks, appointment setting and follow-up calls to the buyers and sellers as well as skip tracing for some important transactions Worked direct to the clients for their business (Real Estate Investor) Doing cold calling, admin tasks, appointment setting and follow-up calls to the buyers and sellers as well as skip tracing for some important transactions



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Account Executive

  • Sep 2015 - Jul 2017

  Take and assisting calls from North East Division (New England & Boston Region), resolve complex technical Internet and phone related issues. Provide excellent customer service such as billing concerns, basic troubleshooting steps and other necessary work related issues Take and assisting calls from North East Division (New England & Boston Region), resolve complex technical Internet and phone related issues. Provide excellent customer service such as billing concerns, basic troubleshooting steps and other necessary work related issues



Aditya Birla Minacs world Wide Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2013 - Mar 2014

  Assist customers with Wireless service-related questions. Explain and research Billing concerns. Troubleshooting and able to ask questions, probe issue and resolve complex technical cell phone related issues. Provide unique solutions when necessary. This requires thinking quickly and good decision making skills. Multi-task-able to use several system applications simultaneously. Ability to think, talk and type all at once. Up-sell features and rate plans to match the needs of the customer. Assist customers with Wireless service-related questions. Explain and research Billing concerns. Troubleshooting and able to ask questions, probe issue and resolve complex technical cell phone related issues. Provide unique solutions when necessary. This requires thinking quickly and good decision making skills. Multi-task-able to use several system applications simultaneously. Ability to think, talk and type all at once. Up-sell features and rate plans to match the needs of the customer.



oDesk

• Technology, Information and Internet
• 700 & Above Employee

• Telemarketer

  • Nov 2012 - Oct 2013

  Calling our clients in Canada, to help them about their unsecured debts and give a pre-qualifying questions before transferring them over to our Debt Analyst to go over the options. Also giving follow-up calls to all registered customers. Calling our clients in Canada, to help them about their unsecured debts and give a pre-qualifying questions before transferring them over to our Debt Analyst to go over the options. Also giving follow-up calls to all registered customers.



Chrishens Contact Center

• Santa Cruz, Laguna Philippines

• Appointment Setter

  • Oct 2011 - Nov 2012

  Calling and set up appointment with the owners of merchant establishments in New York and New Jersey to give a rate comparison or rate analysis in their current merchant provider. Calling and set up appointment with the owners of merchant establishments in New York and New Jersey to give a rate comparison or rate analysis in their current merchant provider.