Experience

VIRTUAL ASSISTANT

• IT Services and IT Consulting
• 300 - 400 Employee

• Social Media Manager/ VA

  • Jul 2021 - Present



Everise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Data Entry Specialist

  • Sep 2020 - Mar 2021

  Entering weights and measure from customers order receipts within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Entering weights and measure from customers order receipts within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Online Food Delivery

  • Apr 2020 - Jun 2020

  Customer Service role doing calls, chats and emails to customers order. Updating status of Customers orders, acknowledging their complaints and concerns, offering positive solution such as providing refund and or sending them free delivery in a win win solution. Customer Service role doing calls, chats and emails to customers order. Updating status of Customers orders, acknowledging their complaints and concerns, offering positive solution such as providing refund and or sending them free delivery in a win win solution.



Allsec Technologies Limited

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2015 - Jun 2019

  Handled international accounts and spoke to customers over the phone to address their current and adjacent concerns. I work with team leaders to resolve account issues and deliver fast results. Handled international accounts and spoke to customers over the phone to address their current and adjacent concerns. I work with team leaders to resolve account issues and deliver fast results.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Jun 2014 - Jan 2015

  As a customer retention specialist I manage to speak to customers that are not satisfied with the service we provided and convert them into a happy customers and stay with their current subscription that they have by providing them the benefits and comparison of the service that we offer. As a customer retention specialist I manage to speak to customers that are not satisfied with the service we provided and convert them into a happy customers and stay with their current subscription that they have by providing them the benefits and comparison of the service that we offer.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2012 - May 2014

  As a customer service representative I talk to people that are having issues with the service that they get. Doing troubleshooting and upgrading their current subscription plan if necessary. As a customer service representative I talk to people that are having issues with the service that they get. Doing troubleshooting and upgrading their current subscription plan if necessary.