Payments, Projects and Operation Director

• Sep 2022 - Present

Business Operations Manager

• Feb 2014 - Aug 2022

The Operation Manager is responsible for the overall direction, coordination, planning, and operation of the Data Processing Center. Schedules and directs operation of mainframe, host, and core processing systems and the data processing production environment to ensure efficient, effective, and timely service is provided to the Bank. The position of Data Processing Manager is responsible for overseeing routine system operation functions of core and host processing systems, including day, night,… Show more The Operation Manager is responsible for the overall direction, coordination, planning, and operation of the Data Processing Center. Schedules and directs operation of mainframe, host, and core processing systems and the data processing production environment to ensure efficient, effective, and timely service is provided to the Bank. The position of Data Processing Manager is responsible for overseeing routine system operation functions of core and host processing systems, including day, night, and month end processing, in addition to database administration; ensures quality, accuracy, and integrity of the systems and data are maintained. Works closely with vendors, information technology personnel, management, and regulatory authorities on a variety of issues and projects. Performs direct supervisory duties of department staff, and coordinates staff for coverage in all related areas.

Business Operational

• Jan 2013 - Jan 2014

PayLink experts have enabled financial and non-financial institutions in widely varying environments to launch successful card, ATM and other electronic operations.

Sector Manager

• Jul 2006 - Mar 2012

Main Tasks: Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Offering to the client’s secure, flexible, useful, modern and improved products. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank… Show more Main Tasks: Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Offering to the client’s secure, flexible, useful, modern and improved products. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank products and the number of client. Segmenting the products and clientele in favor of helping the necessities of every kind of cardholder. Creating and extend the relationship with national and international third parties implicated or in collaboration with Emporiki bank’s card business. Duties and responsibilities: Creating, controlling and monitoring card procedures, forms and regulations Coordinating all the divisions, sectors, units, branches and staff in relation with card business and operation activity Manage the whole process of application and delivering the cards Coordinating and supervise the reports for banks business review, control and Finance process, other parties regulations (VISA, BOA etc) etc. Call center and referral calls requirements Reconciliation process for transactions performed on our system and account settlement data Creating a good relationship with VISA International and meeting the requirements of both partners ( the Bank and VISA) Performing, processing and controlling disputes, charge backs application forms (Online and paper forms) Installing, controlling and maintaining the equipments and terminals in collaboration with other bank segments (like IT, Administration etc) or other parties (ATM maintenance companies, etc) Administrate and collaborate with IT concerning card system, interface, incoming and outgoing files etc. New project and card products proposals and implementation Training and Seminar for Staff employee and client Show less Main Tasks: Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Offering to the client’s secure, flexible, useful, modern and improved products. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank… Show more Main Tasks: Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Offering to the client’s secure, flexible, useful, modern and improved products. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank products and the number of client. Segmenting the products and clientele in favor of helping the necessities of every kind of cardholder. Creating and extend the relationship with national and international third parties implicated or in collaboration with Emporiki bank’s card business. Duties and responsibilities: Creating, controlling and monitoring card procedures, forms and regulations Coordinating all the divisions, sectors, units, branches and staff in relation with card business and operation activity Manage the whole process of application and delivering the cards Coordinating and supervise the reports for banks business review, control and Finance process, other parties regulations (VISA, BOA etc) etc. Call center and referral calls requirements Reconciliation process for transactions performed on our system and account settlement data Creating a good relationship with VISA International and meeting the requirements of both partners ( the Bank and VISA) Performing, processing and controlling disputes, charge backs application forms (Online and paper forms) Installing, controlling and maintaining the equipments and terminals in collaboration with other bank segments (like IT, Administration etc) or other parties (ATM maintenance companies, etc) Administrate and collaborate with IT concerning card system, interface, incoming and outgoing files etc. New project and card products proposals and implementation Training and Seminar for Staff employee and client Show less

Cards Unit / Banking Services Coordinator

• Mar 2003 - Jun 2006

electronic channel and business solutions coordinator, as Debit & Credit Cards, ATM, POS etc from 2003 to 2006 Banking Service Coordinator 2000 - 2003

Cards & ATM

• 2006 - 2006

CARD Operation Business (debit card processing center, cashtronik , VISA and MasterCard) Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) * Procedures and sales electronic card products * New electronic product maintenance and development * Maintaining cards online system, cards producing, procedures * Master Card & VISA procedures, reconciliation etc * ATM and POS terminals manager. * MasterCard, VISA, Visa Electron and Maestro, TWR and… Show more CARD Operation Business (debit card processing center, cashtronik , VISA and MasterCard) Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) * Procedures and sales electronic card products * New electronic product maintenance and development * Maintaining cards online system, cards producing, procedures * Master Card & VISA procedures, reconciliation etc * ATM and POS terminals manager. * MasterCard, VISA, Visa Electron and Maestro, TWR and TWonline system for cards administration user, etc. * Reports on cards, terminals, International cards etc

cards and electronic banking

• 2000 - 2006

CARD Operation Business (debit card processing center, cashtronik , VISA and MasterCard) Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) * Procedures and sales electronic card products * New electronic product maintenance and development * Maintaining cards online system, cards producing, procedures * Master Card & VISA procedures, reconciliation etc * ATM and POS terminals manager. * MasterCard, VISA, Visa Electron and Maestro, TWR and… Show more CARD Operation Business (debit card processing center, cashtronik , VISA and MasterCard) Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) * Procedures and sales electronic card products * New electronic product maintenance and development * Maintaining cards online system, cards producing, procedures * Master Card & VISA procedures, reconciliation etc * ATM and POS terminals manager. * MasterCard, VISA, Visa Electron and Maestro, TWR and TWonline system for cards administration user, etc. * Reports on cards, terminals, International cards etc

Customer service

• Apr 2000 - Apr 2003

Identification of internal and external customers Methods for communications with customers, Identifying customer needs, Effective questioning techniques, Dealing with Customers care systems, Establishing quality standards for customer service documents, Using focus groups.

customer services

• 2000 - 2003

* Banking services Branch Coordinator * Accounts, deposits, transfers etc banking product sales * Identification of internal and external customers * Methods for communications with customers, Identifying customer needs, Effective questioning techniques, * Dealing with Customers care systems, * Establishing quality standards for customer service documents, * Using focus groups.

Banking Services Coordinator

• Jan 2000 - Jan 2002

Banking services Coordination marketing Banking services Coordination marketing

customer services

• 2000 - 2001

* Banking services Branch Coordinator * Accounts, deposits, transfers etc banking product sales * Identification of internal and external customers * Methods for communications with customers, Identifying customer needs, Effective questioning techniques, * Dealing with Customers care systems, * Establishing quality standards for customer service documents, * Using focus groups. * Banking services Branch Coordinator * Accounts, deposits, transfers etc banking product sales * Identification of internal and external customers * Methods for communications with customers, Identifying customer needs, Effective questioning techniques, * Dealing with Customers care systems, * Establishing quality standards for customer service documents, * Using focus groups.

Business Center

• Jan 1997 - Jan 2000

Business Consulting, creating project, student communication supervisor. Business Consulting, creating project, student communication supervisor.

Project Proposal training

• Jul 1998 - Jul 1998

"How to setup a project proposal", dealing with the projects. "How to setup a project proposal", dealing with the projects.

Youth center

• Jan 1991 - Jan 1992

Italian Course "BATGLIA" method Professional experience 2006 - continue Emporiki Bank Albania Tirana Sector Manager, Cards & ATM Project manager and responsible for the entire Cards & ATM System/procedure implementation including Cards, ATMs, Banking system preparation, Reconciliation and Finance implementation, Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Selling and promoting to… Show more Italian Course "BATGLIA" method Professional experience 2006 - continue Emporiki Bank Albania Tirana Sector Manager, Cards & ATM Project manager and responsible for the entire Cards & ATM System/procedure implementation including Cards, ATMs, Banking system preparation, Reconciliation and Finance implementation, Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank products and the number of client. Segmenting the products and clientele in favor of helping the necessities of every kind of cardholder. Creating and extend the relationship with national and international third parties implicated or in collaboration with Emporiki bank's card business. --------------- 2002 - 2006 Procredit BANK (ex. FEFAD Bank) Tirana Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) Maintaining cards online system, cards producing, procedures Master Card & VISA procedures, reconciliation etc ATM and POS terminals MasterCard, VISA, Visa Electron and Maestro, TWR and TWonline system for cards administration user, etc. Reports on cards, terminals, International cards etc. Show less Italian Course "BATGLIA" method Professional experience 2006 - continue Emporiki Bank Albania Tirana Sector Manager, Cards & ATM Project manager and responsible for the entire Cards & ATM System/procedure implementation including Cards, ATMs, Banking system preparation, Reconciliation and Finance implementation, Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Selling and promoting to… Show more Italian Course "BATGLIA" method Professional experience 2006 - continue Emporiki Bank Albania Tirana Sector Manager, Cards & ATM Project manager and responsible for the entire Cards & ATM System/procedure implementation including Cards, ATMs, Banking system preparation, Reconciliation and Finance implementation, Building and maintaining a card infrastructure team, procedures and regulations for all bank staff. Selling and promoting to the existing and prospected client this service. Creating a marketing plan on behalf of bank marketing strategy. Building and expending the relation with all clients in line with knowing their necessities and satisfying their needs. Increasing the use of bank products and the number of client. Segmenting the products and clientele in favor of helping the necessities of every kind of cardholder. Creating and extend the relationship with national and international third parties implicated or in collaboration with Emporiki bank's card business. --------------- 2002 - 2006 Procredit BANK (ex. FEFAD Bank) Tirana Head of CARD Operation Business (debit card processing center, "cashtronik" , VISA and MasterCard) Maintaining cards online system, cards producing, procedures Master Card & VISA procedures, reconciliation etc ATM and POS terminals MasterCard, VISA, Visa Electron and Maestro, TWR and TWonline system for cards administration user, etc. Reports on cards, terminals, International cards etc. Show less