Experience

ASHNIL HOTELS LIMITED

• 1 - 100 Employee

• Reservations Consultant

  • Apr 2022 - Present



Secondhand Kenya (SHK)

• Kenya
• Technology, Information and Internet

• Sales And Marketing Representative

  • Jun 2021 - Apr 2022

  Promoting the company's existing brands and introducing new products to the market. Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals. Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals. Gathering, investigating, and summarizing market data and trends to draft reports. Implementing new sales plans and advertising. Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives. Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities. Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks. Show less



Pollmans Tours and Safaris

• Kenya
• Hospitality
• 1 - 100 Employee

• Tour Consultant

  • Jan 2018 - Jun 2021

  ● Availability check : contacting suppliers (hotels, lodges, camps resorts among other hospitality establishments) looking for accommodation and related services as per the requirements of the clients. ● Handling bookings: receiving new bookings via email and entering them into the booking system as per the clients’ itinerary and requests and organizing for their travel arrangements. ● Handling complaints from clients and helping them get to one centered solution. ● Vouchering: genera on and sending vouchers to specific suppliers for specified bookings in line with the clients’ requests. ● Coordinating with tour representatives at different hotels and resorts to meet clients’ holiday needs SKILLS AND EXPERIENCE ACQUIRED: Checking room availabilities, making provisional bookings and firm bookings upon clients' confirmation of their holidays. Handling direct trip inquiries via emails, p re-booked bookings (B to B bookings). Sales - Engaging direct clients and offering different tour packages as per their demands and bargaining with clients to come up with tour packages within their budget. Costing-able to cost, create and sell innovative tour packages as per clients' demands. Sending and creating itineraries in line with the tour package offered to clients. B to B Travel Agencies worked with: Worked closely with below travel agencies i n the business to business sector: ● Suntrade Travels ● Jambo Tours ● Voyage Privee for flash sales B to C Travel Agencies worked with: Worked closely as a local sales agent with a worldwide travel agency(EVANEOS) for all English speaking clients across the world. Show less



Kenya National Museum

• Malindi, Kilifi County, Kenya

• Tourism Coordinator

  • Apr 2006 - Aug 2006

  Ensures timely administrative support in its delivery, monitoring, logitic control and inventory. Interpretation of administrative rules, regulations and procedures. ▪ Prepares my own initiative, correspondence, reports, evaluations and jusfications as required on general administrative or specialized tasks which may be of a confidential nature within the assigned area of responsibility. ▪ Keeps manual and computerized track records of goods and services offered, Sta s cs, facilities maintenance and asset tracking on movable and immovable proper es. With diverse experience on maintaining financial records and monitoring systems to record and reconcile expenditure, balances, payments, statements and other data for day-to-day transactions including reports, vouchers issued and reconciling data for recurring or special reports. ▪ Monitors implementation of the key management actions and mee ng the organizational targets in the discipline of property management; Identify and implement solutions to problematic areas of the asset control process; ▪ Carry out direct bookings of visitors in our booking systems from initial enquiry through to clients touring program. Including itinerary compilation, clients briefing and issuance of Brochures and compliment forms. ▪ Carry out follow up on clients’ feedbacks as well keep all record of all historical tours and client database for future references. ▪ Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of the organizations goals. Show less



Kenya National Monument

• Mombasa, Kenya

• Tourism Specialist

  • Apr 2004 - Aug 2004

  ● Exercised administrative, managerial and supervisory control over the execution of functions under supervision of the chief Administrator. ● Did all front office du es including Filling, Ticketing, and data keeping. Maintaining and updating computerized files and internal databases. As well as performing computerized filing, accounting and record keeping tasks for our local office. ● Ensured accountability and proper tracking mechanisms ● Analyzed and monitored the effectiveness of execution of asset control procedures. ● Ensured an effective support organization for the inventory management system and internal controls. ● Ensured accuracy and completeness of fixed asset records including reconciliation of discrepancies ● Provided Tour Guiding services to all our Visitors ● Carried Environmental Studies. Show less