Ertigen Zoga

Associate member at IAOP
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Contact Information
us****@****om
(386) 825-5501
Location
Tirana, AL
Languages
  • Italian Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Spanish Professional working proficiency
  • Albanian Native or bilingual proficiency
  • Romanian Limited working proficiency

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Credentials

  • Economics and International Business
    International Business Management Institute (IBMI)
    Feb, 2023
    - Nov, 2024
  • Certified Outsourcing Professional- Business Development (COP-BD)
    ContactCenterWorld
    Sep, 2020
    - Nov, 2024

Experience

  • IAOP
    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Associate member
      • Jul 2022 - Present

  • Guidepoint
    • United States
    • Information Services
    • 700 & Above Employee
    • Customer Service Advisor
      • Jun 2022 - Present

  • European Customer Experience Organization (ECXO)
    • Germany
    • Industry Associations
    • 1 - 100 Employee
    • Member
      • Apr 2022 - Present

  • London Chamber of Commerce and Industry
    • United Kingdom
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Business Manager
      • Feb 2022 - Present

  • EuroCom CX
    • Albania
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Managing Partner
      • 2014 - Present

      Micro and Macro Managing all of our Business Clients requirements. Scaling and Improving KPI, SLA. Negotiating Outsourcing opportunities in Albania and in the Balkan Region. ICT, R&D , BPO , GBS, BPS Micro and Macro Managing all of our Business Clients requirements. Scaling and Improving KPI, SLA. Negotiating Outsourcing opportunities in Albania and in the Balkan Region. ICT, R&D , BPO , GBS, BPS

  • Digital Albania Services
    • Albania
    • Wholesale
    • Managing Partner
      • Sep 2020 - Present

      Wholesale and retail B2C and B2B brand. www.pinoku.al Wholesale and retail B2C and B2B brand. www.pinoku.al

  • GBS Company Albania
    • Tirana, Albania
    • Business Partner
      • Dec 2018 - Jun 2022

      WE ARE DEVOTED TO DELIVERING REMARKABLE ONE-TO-ONE CUSTOMER EXPERIENCES No matter what your business needs, our strategic marketing consulting firm can pinpoint with unparalleled accuracy a solution. Inbound/Outbound Costumer Care , Back Office , Email , Chatting WE ARE DEVOTED TO DELIVERING REMARKABLE ONE-TO-ONE CUSTOMER EXPERIENCES No matter what your business needs, our strategic marketing consulting firm can pinpoint with unparalleled accuracy a solution. Inbound/Outbound Costumer Care , Back Office , Email , Chatting

  • Facile.it
    • Italy
    • Technology, Information and Internet
    • 700 & Above Employee
    • Insurance Representative
      • Jan 2012 - Oct 2013

  • wind tre
    • Italy
    • Telecommunications
    • 700 & Above Employee
    • Inbound Customer Service Representative
      • Jan 2010 - Aug 2011

  • XL World
    • Romania
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Team Leader
      • Feb 2009 - Aug 2011

Education

  • European University of Tirana
    Master's degree, International Relations and Affairs
    2011 - 2014

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