Ersten Lebrias

Customer Service Representative at Smoke Cartel, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Batangas, Calabarzon, Philippines, PH

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Experience

  • Smoke Cartel, Inc.
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Oct 2022 - Present

      provide customer service for their online orders. provide customer service for their online orders.

  • NA
    • Australia
    • Travel Arrangements
    • Virtual Assistant
      • Jan 2022 - May 2022

      Executive assistant of a US-based entrepreneur. Executive assistant of a US-based entrepreneur.

  • WNS
    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Associate
      • Jul 2018 - Dec 2021

      Manage claims for an Australia-based motor insurance company. Manage claims for an Australia-based motor insurance company.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Level 2 Tester
      • Apr 2015 - Feb 2018

      Provide second level support for landlines for an Australia-based Telco Provide second level support for landlines for an Australia-based Telco

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Prepaid Helpdesk / Mobile Faults
      • Mar 2014 - Mar 2015

      Provide customer service, technical and email support for cellphones, on android, Windows mobile, and iOS platforms, and mobile data devices for a New Zealand based Telco Provide customer service, technical and email support for cellphones, on android, Windows mobile, and iOS platforms, and mobile data devices for a New Zealand based Telco

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Certified Technical Support/DAWOM/Partner/Account Specialist
      • Sep 2010 - Mar 2014

      Provide customer service & technical support for a US-based satellite TV provider Provide customer service & technical support for a US-based satellite TV provider

  • APAC Customer Service
    • Telecommunications
    • Flex Trainer
      • Jul 2007 - Aug 2010

      Trainer for Level-2 Claims for a US-based health insurance company Trainer for Level-2 Claims for a US-based health insurance company

  • West Contact Services
    • Call Center Agent
      • Jul 2006 - Jun 2007

      Providing benefit quotes, eligibility information for a US-based Health Insurance company Providing benefit quotes, eligibility information for a US-based Health Insurance company

Education

  • Technological University of the Philippines
    Bachelor of Engineering - BE, Electrical and Electronics Engineering
    1994 - 2005

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