Cluster Reservations Supervisor

• Jan 2023 - Present

Cluster Reservations Agent

• Jan 2021 - Jan 2023

Properties located in Crete:The Royal Senses Resort & Spa, Curio Collection by HiltonThe Royal Blue Resort & SpaNumo Ierapetra Beach ResortTroulis Apart Hotel

Guest Service Agent

• Aug 2020 - Nov 2020

Cluster Reservations Agent

• Dec 2019 - Jul 2020

Vedema, a Luxury Collection Resort, SantoriniMystique, a Luxury Collection Hotel, SantoriniIstoria, a member of Design Hotels, SantoriniParilio, a member of Design Hotels, ParosHommage Villa Collection, SantoriniAcron Villas Paros-Process reservations received through Marsha and Synxis into Fidelio PMS-Process reservations received through email, phone call, extranets (Booking, Expedia, Mr. and Mrs. Smith, TUI Destimo and TUI UK) or other departments and liaise with travel agents & operators-Generating paperwork (invoices, refunds, credits) for guests and internal purposes-Participating in Marriott’s and company’s trainings-Processing payments and sorting out any issues that may arise regarding the reservations-Providing support to guests who may need to amend or cancel a reservation

Guest Service Ambassador

• Apr 2019 - Nov 2019

-Performing all tasks related to the Front Office Department-Complying with Marriott’s standards, informing Marriott Bonvoy Members regarding their benefits and aiming in enrolling more members-Preparing registration cards, welcome cards, check out letters and sending pre-arrival letters, preparing and updating the transfer list-Handling concierge emails, guests’ inquiries, offering guests restaurant and activities recommendations and assisting in making reservations, arranging excursions and transportation -Liaise with the Housekeeping and F&B Departments to ensure all rooms are clean, tidy and prepared with amenities prior to guest arrival-Informing AMEX FHR members regarding their benefits-Communicating with guests with a chat platform and handling cases through Marriott’s tool GXP (Guest Experience Platform)-Participating in Marriott’s and AMEX FHR trainings

Reservations and Front Office Agent

• Jul 2018 - Oct 2018

-Performing all tasks related to the Front Office Department-Processing all reservations received by mail, telephone or central reservation systems referral into Protel PMS-Handling Web Hotelier, Primal Res, Booking Extranet, Expedia Extranet and reservations email and updating extranets with availability and rates-Acknowledge all available room types, location and layout, the selling status, rates and benefits of all packages plans and credit policy-Responding to email inquiries and proceeding with reservations by sending authorization forms and confirmation letters-Handling all reservation charges and Informing guests regarding payment methods and verifying their credit card details-Balancing cash drawer by counting cash at beginning and end of work shift-Manage clientele files, coordinate luggage collection and storage-Escort guests to their suites and informing them regarding the hotel’s facilities-Liaise with housekeeping staff to ensure all rooms are clean and tidy prior to guest arrival-Handling mini bar charges

Reservations and Front Office Agent

• Apr 2018 - Jun 2018

Pre-opening Experience

Online Pharmacy Assistant Manager

• Jan 2018 - Apr 2018

-Coordinate daily customer service operations (e.g. sales processes, orders and payments) -Monitoring supplies and contacting suppliers -Updating the website with information regarding the availability and new products -Writing articles regarding health issues for the websites' blog -Coordinate daily customer service operations (e.g. sales processes, orders and payments) -Monitoring supplies and contacting suppliers -Updating the website with information regarding the availability and new products -Writing articles regarding health issues for the websites' blog

Front Office Agent, within the Erasmus Placement Program

• Oct 2016 - Mar 2017

-Welcoming guests in a warm and friendly manner -Performing check in and check out tasks and register guests in Opera PMS by collecting all necessary information -Allocating rooms, activating and distributing keys for individual guests and group keys -Monitoring daily bookings and ensure assigned rooms are prepared prior to check-in -Informing guests regarding payment methods and collecting a guarantee, collecting payment for room charges and other fees -Posting mini-bar, transfer charges and other charges to appropriate guest accounts -Handling cash and credit card payments and individual cashier -Maximizing sales revenue through upselling programs, upselling additional facilities and promoting hotel services, when appropriate -Assisting repeaters with express check in and process walk in reservations -Inform guests regarding hotel services and providing guests with recommendations regarding activities and restaurants, arranging guests’ transportation, store luggage and valuables, as needed -Handling the call center and assisting in the training process of the new colleagues -Responding to guests’ complaints and inquiries in a timely and professional manner and appropriate follow-up, as necessary -Complying with company procedures and safety policies