Errol Moore

Desktop Support Analyst at Ross Stores Corporate Office
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • CompTIA A+
    New Horizons Computer Learning Centers
    Jul, 1997
    - Nov, 2024

Experience

  • Ross Stores Corporate Office
    • United States
    • Retail
    • 1 - 100 Employee
    • Desktop Support Analyst
      • Oct 2020 - Present

      Provides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket. Provides computer support to end-users for PC/POS Register users, server or mainframe applications, hardware, telecom and telephony services by responding to and diagnosing problems through discussion with users. Includes problem recognition, research, isolation, resolution and follow-up steps. Escalates problems to next level as appropriate and may follow-up to obtain final resolution to close ticket.

  • UPS
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Technical Support Specialist
      • Jul 2019 - May 2020

      Provided full onsite technical support for UPS North Bay Hub, maintained and supported over 500 workstations and 200 plus users in an automated package facility. Performed remote FHA’s (Facility Health Assessments) for the district. Managed and maintained equipment exchange and recording inventory controls, software / hardware installations and program updates, troubleshooting and problem resolution on all microcomputers, laptops, printers, network equipment, RF units, and Telecommunication systems. Monitored and administered multiple servers throughout the UPS regions and districts. Deskside support and problem solving, research and analysis as needed to resolve and meet customer SLA

  • Ross Stores, Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Desktop Support Analyst
      • Apr 2019 - Jul 2019

      Diagnose and resolve unique and recurring problems associated with POS application software and operating systems; determined the source of problems and classify their level, priority and nature. Configure, deploy, maintain, troubleshoot and remote support computer workstations, laptops, access points, switches, servers, routers, printers, mobile devices, phones and other computer and telecommunications equipment. Installation and support of POS systems, PC's, laptops, tablets, bar code scanners, debit readers and mobile hardware and software. Created alternative methods of completing tasks, correcting user errors and system inconsistencies

  • aGI
    • Oakland, Ca.
    • Desktop Technician
      • Nov 2018 - Mar 2019

      Technically sophisticated information technology specialist with solid experience supporting hardware/software systems and performing equipment repair and upgrades under adverse conditions. Technically sophisticated information technology specialist with solid experience supporting hardware/software systems and performing equipment repair and upgrades under adverse conditions.

  • American Cyber Systems Inc
    • United States
    • Tech Support Group
      • Apr 2018 - Nov 2018

      Contractor: UPS | TSG , onsite support specialist, daily operations and FHA checks for the entire California region, system maintenance, upgrade and repair, project implementation and coordination, optimization and networking specialist, customer service and trouble ticket and service level resolutions. Contractor: UPS | TSG , onsite support specialist, daily operations and FHA checks for the entire California region, system maintenance, upgrade and repair, project implementation and coordination, optimization and networking specialist, customer service and trouble ticket and service level resolutions.

  • NCR Retail
    • Duluth, GA
    • Customer Engineer
      • Nov 2006 - Jan 2018

      Provide installation, maintenance, network management, multi-vendormaintenance, software support and repairs on Point of Sale equipment and other electromechanical equipment at various locations within an assigned territory/region. Maintain continuity of customer operations and high levels of customer satisfaction and ownership of customer problems or incidents. Performed services of medium to high complexity Tier II/III products include large Dell, IBM, NCR retail equipment, Hewlett-Packard servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25).

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