Experience

Northshore Technical Community College (NTCC)

• United States
• Education Management
• 100 - 200 Employee

• • May 2018 - Present

  Executing strategic leadership and management of the comprehensive literacy centers and adult education opportunities across the Northshore region including adult basic education, English language acquisition/civics, and transition services for adult residents. Providing professional development opportunities for program faculty and staff. Responsible for managing multiple federal and state grants, membership on workforce and/or educational boards, co-chair of the Adult Education functional committee of the Louisiana Community and Technical College System. Show less

• • Sep 2016 - May 2018

  Developing and implementing strategy to advance and expand testing operations for the college’s testing services. Maintaining contractual agreements, and training requirements for test center administrators and proctors. Engaging the general public, distance learners and students within NTCC programs to address questions regarding registering and scheduling exams at three testing locations through telephone and e-mail. Coordinating testing center efforts with campus officials, departments and community partners. Interfacing with NTCC IT departments and testing vendor IT departments to ensure internet based and computer based testing functionality. Content editor for testing services webpage on the NTCC website. Also responsible for identifying appropriate testing products, marketing and developing relationships with academia, business and industry throughout the area.Accomplishments include increasing efficiency by converting paper based testing locations to computer based testing. Expanded scope of test offerings to include industry based credentials and proctoring services for external and internal candidates. Show less

• • Sep 2011 - Sep 2016

  Responsibilities include: Providing leadership role with a team of 2-3 instructors and paraprofessionals. Managing the site based tasks involving teaching, recruiting, retention and record keeping for the Hammond campus. Teaching adult learners from diverse backgrounds, ages and ability the academic, social and professional skills needed to obtain a High School Equivalency credential. Responsible for data management within Student Information System. Interpreting and implementing state and federal policy. Communicating with stakeholders including potential students, family members, school and college officials in person, via e-mail and telephone. Teaching Developmental Education, Medical Math and College Success courses. Additional responsibilities include serving on the Hammond Area Campus Leadership Team. Accomplishments include: • Increasing site enrollment by an average of 15 % for three fiscal years. • Tripled the number of program graduates over two fiscal years from 2014 to 2016• Co-Writer of two grants resulting in $8,000 and $10,000 award in 2015 and 2016 • Developed and delivered four professional development presentations at statewide conferences • Planning Team member of the campus-based One Day Stem Seminar which introduced STEM subjects and career pathways to adult learners from four program locations.• Coordinated team efforts for a revamped New Student Orientation process resulting in a 10% increase in student retention• Participated in local radio interviews and information spots to inform the general public about program offerings Show less



The AME Zion Church, Louisiana Conference

• Pastor & Ordained Elder

  • Nov 2004 - Present

  •Leading congregations toward missional and transformative ministry through pastoral leadership, •Accountable for the overall organizational health, vitality and viability of congregations •Oversaw the fiduciary administration of church assets ranging from budget development to property management by working with specialized boards and cross functional officers. • Engaging the Scripture through homiletic and interactive teaching sessions •Providing pastoral care to parishioners and pastoral leadership emphasizing holistic development Show less



Duke University

• United States
• Higher Education
• 700 & Above Employee

• Mentor For Duke Youth Academy

  • May 2010 - Jul 2010

  Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Participated in weekly faculty wrap up and check in meetings to discuss strategies for ensuring successful student outcomes. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters.. Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Participated in weekly faculty wrap up and check in meetings to discuss strategies for ensuring successful student outcomes. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters..

• Mentor for Duke Youth Academy

  • May 2008 - Jul 2008

  Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters.. Served as a mentor, in teams of two, leading youth from across the United States in the process of reflection, discussion and service. Accompanied the youth during lecture sessions taught by university professors. Ensured safety during recreational activities. Supervised service learning projects including nursing home visitations and domestic abuse shelters..



Biogen Idec

• Customer Support Coordinator

  • Oct 2002 - Feb 2005

  Developed rapport with sales staff and business managers to ensure supply of product. Managed caseload and client accounts by using Siebel CRM software. Contacted third party insurance payers to facilitate approval for coverage of biological therapy products.Accomplishments Include:  Developed and presented a presentation on “Customer Service Excellence” to team members.  Promoted to Coordinator of the Southeast region including Florida, Louisiana and Texas Developed rapport with sales staff and business managers to ensure supply of product. Managed caseload and client accounts by using Siebel CRM software. Contacted third party insurance payers to facilitate approval for coverage of biological therapy products.Accomplishments Include:  Developed and presented a presentation on “Customer Service Excellence” to team members.  Promoted to Coordinator of the Southeast region including Florida, Louisiana and Texas