Experience

Taskforce Outsourcing

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Head of Operations / General Admin Team Lead

  • Sep 2022 - Present



We Staff Virtual

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Account Manager / Talent Recruitment Team / Virtual Executive Assistant

  • Feb 2021 - Sep 2022

  ACCOUNT MANAGEMENT*Be the primary point of contact and build long-term relationships with clients.*Help clients through email, phone, online presentations, screen-share and in person meetings*Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors*Ensure the timely and successful delivery of our solutions according to customer needs and objectives*Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders*Forecast and track key account metrics*Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations*Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments*Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis*Monitor and analyze client's usage of our product*Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships*Liaise between the clients and internal teamsCLIENT ONBOARDING*Getting requirements (staff and tasks)*Completing job descriptions*QRG's SOP's, Manuals, etc.*Master the processes and transition to ops teamTALENT AND RECRUITMENT*Posting jobs *Screening and interviewing applicants*Coordinating interviews with management and/or client*Providing the offer*Staff orientation*Staff training Show less

• Account Manager / Website Manager & Member Services Administration Support

  • Sep 2021 - Aug 2022

• Virtual Executive Assistant

  • Feb 2021 - Aug 2022

  Responsibilities include, but are not limited to:G-Suite Calendar Scheduling of 70 - 80+ monthly Group MeetingsHandling the coordination, scheduling, and maintenance of the annual calendar of meetingsSet-up and schedule Zoom calls and send out invitations as neededAdding meeting schedule to Wordpress and TockifyMaking outbound phone calls to confirm arrangements travel and bookingPlacing online orders of food for breakfast and/or lunch meetingsSend out weekly emails and announcementsSending text reminders daily via SkipioAnswering simple questions via emailServing as the primary contact for all Members and assisting with Member inquiriesParticipate in projects and/or meetings and complete other tasks as assigned by managementUpdate Salesforce data fields and assist in internet research as needed Show less



Brentwood Suites

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2019 - Oct 2019



The Alpha Suites Makati

• Makati City, Philippines

• Operations Manager

  • Jul 2018 - Dec 2018



Roxaco Vanguard Hotels Corporation

• Philippines
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Jul 2018



Casa Ricardos

• Puerto Princesa, Mimaropa, Philippines

• Restaurant Manager

  • May 2016 - Sep 2017

  Managing the overall operations of the buffet restaurant including but not limited to the following: *Recruitment and training development *Agreeing and managing budgets and food cost *Planning menus with the Corporate Executive Chef *Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. Managing the overall operations of the buffet restaurant including but not limited to the following: *Recruitment and training development *Agreeing and managing budgets and food cost *Planning menus with the Corporate Executive Chef *Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.



SUNLIGHT HOTELS AND RESORTS INC.

• Puerto Princesa City Palawan

• Resident Manager

  • Mar 2016 - Sep 2017

  • Oversees daily activities on the hotel property. • Over all responsible for the appearance, maintenance and performance of the property. • Responsible for monitoring and analyzing daily revenue, monthly and annual forecast. • Ensures the most efficient operation of the hotel in terms of time and cost. • Takes measures to maximize profits while simultaneously ensuring that all guests have a great experience during their visit. • Manages staffing and performs market analysis. • Responsible for planning the annual and monthly strategies for sales and marketing. • Budget planning. • Sets competitive rates and monitor standard gross operating profit (GOP). Show less



Eurotel Hotel Angeles, Pampanga

• Angeles City

• Hotel Manager

  • Oct 2015 - Mar 2016

  Responsible for the day-to-day management of the hotel and staff while having a commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping. Responsible for the day-to-day management of the hotel and staff while having a commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Hotel Assistant Manager

  • May 2014 - Nov 2014

  Assisting the Hotel Manager and General Manager with the over all hotel operations. Assisting the Hotel Manager and General Manager with the over all hotel operations.



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Relations Associate / Concierge / Petty Officer

  • Feb 2007 - Feb 2013

  Assist activities of the hotel operation in providing the needs of guests and clients ensuring fast and reliable service in a cordial, prompt and professional manner. Assist activities of the hotel operation in providing the needs of guests and clients ensuring fast and reliable service in a cordial, prompt and professional manner.



PacificHub Corporation

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Outbound Sales Representative with CS

  • Aug 2005 - Apr 2006

  making cold calls to leads and generating sales and revenue for organizations across all industries. Account handled was Dish Network. making cold calls to leads and generating sales and revenue for organizations across all industries. Account handled was Dish Network.



TeleTech Philippines

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CSR tier 2

  • Apr 2002 - May 2004

  responsible for addressing various customer issues and concerns. Billing and technical support tier 1. Account handled was T-Mobile. responsible for addressing various customer issues and concerns. Billing and technical support tier 1. Account handled was T-Mobile.