Experience

EVOBUS (UK) LIMITED

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Sales & Sales Center Manager

  • Feb 2015 - Present



AGCO Corporation

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Electronic Communications & Dealer System Manager

  • Sep 2010 - Nov 2014

  AGCO is a global leader in the design, manufacture and distribution of agricultural machinery and equipment to over 140 countries. • Principal contact for UK, Irish & Turkish customers with regards to AGCO Net – AGGO’s client website.• Managing live accounts set up / termination, training and on-going support for all systems with emphasis on Parts systems.• Visiting dealers internationally to facilitate the implementation of new programmes. Closely working with MIS to develop, enhance or resolve any program failures on AGCO Net.• Project Managed and supported the development and integration of an Electronic Invoicing System for all markets.• Project leader for Dealer Management System integration and testing for AGCO Partsbook.com. SalesForce, Epsilon Desktop, Epsilon Web and the new Parts to go App available for IPhone and IPad for the UK, Ireland and Turkey.System development



AGCO Limited

• Customer Warranty Manager

  • Mar 2007 - Sep 2010

  • Managing and supporting a team of 14 Customer Service Warranty Specialists to deliver high levels of response and customer service.• Planning and managing the assessor workloads, acting as a liaison between Warranty and other departments.• Resolving dealer / distributor warranty queries.• Maintaining system variables for dealers / distributors.• Responsible for maintenance of Rectification Programmes.• Training and support of internal staff and dealers.• Undertaking ad-hoc project work.



AGCO Limited

• Warranty Recovery Specialist – Product Reliability

  • 2002 - 2007

  Responsible for recovering monies from AGCO suppliers for failures covered under warranty.• Worked closely with the Engineering, Service and Purchasing Departments as well as AGCO Suppliers to pinpoint root cause of failures to establish failure responsibility & credit follow up

• Warranty Specialist – Product Reliability

  • 1999 - 2002

  Responsible for the assessment of Warranty Claims for the German market. • Ensuring Warranty Claims received were legitimate and answer payment queries. • Close interaction with AGCO Germany.