Ernesto Diezhandino

Technical Writer at CRI Advantage
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Comunidad de Madrid, España, ES
Languages
  • English Competencia bilingüe o nativa
  • Italian Competencia bilingüe o nativa
  • French Competencia básica profesional
  • German Competencia básica
  • English Competencia bilingüe o nativa

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Experience

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Writer
      • nov. de 2022 - - actualidad

      European Commission - DIGIT - EUSS-DWP European Commission - DIGIT - EUSS-DWP

    • Spain
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Writer
      • abr. de 2022 - - actualidad

    • Spain
    • Translation and Localization
    • Head of Technical Writing Projects
      • sept. de 2019 - - actualidad

      •Analysing client information and campaign strategies.•Overseeing day-to-day translation projects, serving as primary contact between suppliers, direct and end client.•Coordinating and managing delivery of multiple translation projects.•Accountable for project status, client relationships, and ensuring quality and service always meet expectations.•Identifying new strategies, approaches or workflows with clients for continued improvement.•Discuss and clarify on briefs, client requirements, deadlines and budgets.

    • Spain
    • Individual and Family Services
    • 200 - 300 Employee
    • Professional Education Manager
      • oct. de 2018 - - actualidad

      - Supports alignment between instructional materials, district curriculum, and state standards.- Models for, and mentors teachers in the use of exemplary teaching strategies.- Guides teachers to use student learning data for planning and differentiation of instruction.- Provides instruction and support in the use of formative assessments to support differentiated ortiered instruction.- Recognises the developmental stages of students and support teachers’ appropriate instruction ofthese students.

    • United States
    • Education Administration Programs
    • 300 - 400 Employee
    • Instructional Designer
      • mar. de 2022 - abr. de 2022

      • Developing of creative solutions from the beginning to the end of projects: initial concepts, look & feel guides, writting and editing texts, etc.- • Contents adaptation to e-learning methodologies: quizzes, gamification elements, videos, different types of interactivity, graphics elements, etc. • Developing of creative solutions from the beginning to the end of projects: initial concepts, look & feel guides, writting and editing texts, etc.- • Contents adaptation to e-learning methodologies: quizzes, gamification elements, videos, different types of interactivity, graphics elements, etc.

    • Italy
    • Business Consulting and Services
    • 700 & Above Employee
    • CSV Technical Writer
      • oct. de 2021 - feb. de 2022

      • CSV Remediation• Writing, review, and approval of validation SOPs and documentation. • Maintain accurate validation documentation. • CSV Remediation• Writing, review, and approval of validation SOPs and documentation. • Maintain accurate validation documentation.

    • Spain
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Operations Manager Italy & Spain
      • may. de 2018 - sept. de 2019

      Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Recruiting. Help promote a company culture that encourages top performance and high morale. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Recruiting. Help promote a company culture that encourages top performance and high morale.

    • United States
    • Software Development
    • 700 & Above Employee
    • Territory Inside Sales Team Leader Iberia
      • abr. de 2016 - sept. de 2018

      Inside Sales, working in Territory Account team for the MidMarket Sector in the Spanish market, within the Channel & Territory team.- Driving new business and renewals with key customers in Iberia region.- Coordinating work with outsourced renewals aligned with the country strategy and active contracts.- Creating business cases and proposals collaborating with presales, services and business units.- Dealing with distributors to present offers and collaborate in joint value propositions- Elaborate playbooks to reduce stress, MTTR, and the risk of human error.- Creating business cases and proposals collaborating with presales, services, and business units.- Develop comprehensive documentation that meets organizational standards- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content- Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Writer
      • mar. de 2016 - abr. de 2016

      The main responsibilities included not only the design of a general documentation plan but also elaboration of technical documentation in a customer-focused environment. The main responsibilities included not only the design of a general documentation plan but also elaboration of technical documentation in a customer-focused environment.

    • Spain
    • Individual and Family Services
    • 200 - 300 Employee
    • Teacher
      • jun. de 2010 - abr. de 2016

      English, Spanish, Philosophy, History, Latin and Study Techniques teacher English, Spanish, Philosophy, History, Latin and Study Techniques teacher

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Writer
      • abr. de 2012 - feb. de 2016

      Product documentation management, quality control processes and system testing at· Elanco.· Roche Pharmaceuticals.· Daichii Sankyo.· Eli Lilly and Co.•In charge of product documentation management, quality control processes and system testing at Roche Pharma, Daichii Sankyo, Elanco and Eli Lilly and Co.•Determine the needs of end users of technical documentation•Study product samples and talk with product designers and developers•Elaboration of SRE Documentation Glossaries and development of best practices and processes.•Organize and write supporting documents for products•Familiarized with the knowledge and training required to ensure that all products meet state quality standards as well as the ones set forth by each company.•Inspected and prepared documentation throughout every level of the development process from the validation to testing.•Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations •Provide insight to create reliable operational documents to perform production services like service overviews, playbooks and procedures, postmortems, policies, and SLAs.•Preparing test cases and finding solutions to any problems that affect the quality of the product•Description of clear and thorough troubleshooting steps and tips valuable when responding to a high-stakes situation.

    • Technical Writer (Eli Lilly and Co.)
      • abr. de 2012 - may. de 2015

      The position demanded to oversee the whole documentation process, from its beginning to the final validation, coordinating vendor and business parts while elaborating and managing the auditable IT and Quality documentation needed to achieve the goals of different projects, including testing design and execution and also taking into account the legal differences between USA and the European Union countries. Testing design and execution

    • CMS Manager - Contractor (Lilly)
      • nov. de 2014 - abr. de 2015

      In addition to writing, editing, and proofreading site content, I also worked closely with the technical team to maintain site standards with regard to new development.

    • Data expert - Contractor (Elanco)
      • dic. de 2013 - dic. de 2014

      Data consolidation. Responsible of sales data and documentation. Incidence resolution and vendor assistance.

    • Sales Force CRM Power User (Elanco)
      • nov. de 2013 - dic. de 2013

      As power user, the responsibilities included the creation of reports and data analysis.

    • Quality Expert - Contractor (Eli Lilly and Company)
      • jun. de 2013 - sept. de 2013

      The role consisted of providing advice and managing software quality processes within highly strict quality protocols related to the pharmaceutical industry

    • Website Quality Expert - Contractor (Daiichi Sankyo, Inc.)
      • mar. de 2013 - abr. de 2013

      A brief collaboration with this company. The responsibilities included review of website documentation and management of content information.

    • Offline processing responsible - Contractor (Elanco)
      • ene. de 2013 - mar. de 2013

      Design tools use and pre-processing of all content and data

    • Testing Execution - Contractor (Roche)
      • abr. de 2012 - dic. de 2012

      Testing documentation databases and data migration proved to be a task that required a high level of concentration and focus.

    • Spain
    • Higher Education
    • 300 - 400 Employee
    • Visiting Professor
      • sept. de 2013 - sept. de 2014

      My responsibilities included preparation of pedagogic materials and presentations, task assignment and student mentoring. My responsibilities included preparation of pedagogic materials and presentations, task assignment and student mentoring.

    • Teacher
      • sept. de 2011 - abr. de 2012

      Extracurricular activities in english and spanish. Extracurricular activities in english and spanish.

    • Laboratory Technician
      • jul. de 2005 - ago. de 2005

      Osteological Analisys of the Colonia Latina of Fregellae digging site Osteological Analisys of the Colonia Latina of Fregellae digging site

    • Laboratory Technician
      • jun. de 2005 - jul. de 2005

      Osteological Analisys · Diana’s Temple digging site Osteological Analisys · Diana’s Temple digging site

Education

  • University of California, Irvine
    eLearning, Business Success Specialization
    2016 - 2018
  • Universidad de Valladolid
    Doctoral degree, History
    2001 - 2006
  • Università degli Studi di Perugia
    Licentiate degree, History
    2003 - 2004
  • Universidad de Valladolid
    Doctor of Philosophy - PhD, Archaelogy
    2002 - 2015

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