Ernesto Pinder Jr.
General Manager at The Zoo Health Club- Claim this Profile
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Topline Score
Bio
Credentials
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Notary Public Commission
New Hampshire Secretary of StateNov, 2020- Oct, 2024 -
CPR
American Heart Association | American Stroke Association
Experience
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The Zoo Health Club
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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General Manager
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Oct 2016 - Present
• Head the recruitment and hiring talent for the club. • Ensure timely completion of routine maintenance and service for fitness equipment and club amenities to reduce downtime. • Develop and execute training of staff to remain compliant with regulatory agencies. • Create content for social media promotion and offline marketing efforts. • Control the club’s monitoring of the “member experience” with surveys, and direct daily member interaction to increase retention efforts. • Facilitated tours of the club and performed “wants/needs” assessments for new members. • Assist with new member sales and promotions and community engagement both in and out of the club, driving sales. • Adhered to department and company policies, procedures, and expectations. • Provide excellent service to members by communicating clearly and responding quickly and efficiently to their requests. • Perform all aspects of planning, organizing, and managing information and resources to bring about the successful management of client relationships. • Control all expenses internal and external, managing the budget, generating over 1.2 million in gross revenue annually.
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Owner
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Jan 2015 - Present
• Created and promoted appetizing flavor profiles for Italian ice and sorbet frozen desserts. • Constructed and submitted bids to the city of Manchester to sell products throughout the city. • Attended and sold Italian Ice and sorbet frozen desserts at fairs and festivals throughout New Hampshire. • Developed business plan and conducted manufacturing process from concept to cone. • Created and promoted appetizing flavor profiles for Italian ice and sorbet frozen desserts. • Constructed and submitted bids to the city of Manchester to sell products throughout the city. • Attended and sold Italian Ice and sorbet frozen desserts at fairs and festivals throughout New Hampshire. • Developed business plan and conducted manufacturing process from concept to cone.
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Pacific Sales Kitchen, Bath & Electronics
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United States
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Individual and Family Services
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Customer Service Representative
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Oct 2015 - Jan 2022
• Exercised extensive acquired skills and knowledge to recommend products and services to meet customers’ current and future needs. • Upheld as an ambassador by bringing my passion for the Best Buy brand, customer service, and technology together in the service of our customers. • Processed sales transactions including online and in-person and completed returns and exchanges. • Operated available tools to stay current on skills and promotional initiatives. • Executed profitable growth through critical business drive times while supporting our customer obsession. • Preserved merchandising and ensured the department was clean and well-stocked.
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PSNH, now Eversource Energy
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United States
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Utilities
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100 - 200 Employee
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Credit Collections Supervisor
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Jun 2006 - Nov 2014
• Served as a key contributor in obtaining A/R credit and collections goals by maintaining less than 3% write-offs. • Provided case management assistance with customer appeals and assisted customers in difficult situations. • Managed and streamlined 50 sensitive financial/large power accounts which involved monitoring net 30 days +, phone interactions, emails, and steps necessary if the disconnection is needed. • Oversaw customer service staff during critical storm restoration. • Safeguarded special medical accounts were properly monitored and collected which made up 4% of the past due customers. • Prepared and processed 200 statement billing accounts for payments and collections. • Attained 86% service level in a busy utility call center.
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Best Buy
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Retail
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700 & Above Employee
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Digital Imagery Specialist
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2005 - 2012
• Exercised extensive acquired skills and knowledge to recommend products and services to meet customers’ current and future needs. • Upheld as an ambassador by bringing my passion for the Best Buy brand, customer service, and technology together in the service of our customers. • Processed sales transactions including online and in-person and completed returns and exchanges. • Operated available tools to stay current on skills and promotional initiatives. • Executed profitable growth through critical business drive times while supporting our customer obsession. • Preserved merchandising and ensured the department was clean and well-stocked.
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AlliedBarton Security Services
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Security and Investigations
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700 & Above Employee
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District Manager
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Jan 2000 - Feb 2006
• Championed an independent operating unit employing 400 employees in 45 different security contracts generating $11 million in revenue, reporting directly to the Vice President. • Ensured the delivery of exceptional standards in the management of client relationships. • Prepared expense reports and controlled all budget management. • Supervised and mentored subordinate managers. • Conducted internal investigations, composing a detailed report. • Served as expert in security processes, systems, and procedure advice to many of Northern New England premier institutions. • Developed and executed negotiation plans and strategies.
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Boscov's Department Store, LLC
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United States
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Retail
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1 - 100 Employee
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Loss Prevention Manager
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Oct 1998 - Jan 2000
• Reported to the Regional Loss Prevention Manager and was responsible for the overall safety and security of the store. • Assessed and ensured compliance of policies and procedures to ensure the safety of customers and employees. • Conducted monthly audits of high-value departments to identify problem areas or procedural deficiencies. • Developed and implemented all Loss Prevention training for new and current employees. • Completed all litigation management, initiating investigations, composing reports, monitoring investigations, and ensuring their timely conclusion. • Prepared the appropriate documentation for the prosecution of internal and external theft. • Built and maintained a rapport with local Law Enforcement Agencies.
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Burns Intl Security Svc
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United States
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Law Enforcement
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Area Operations Manager
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Nov 1996 - Oct 1998
• Conveyed all information directly to the District Manager and had shared P/L responsibility for an independent operating unit employing 400 employees in 30 different security contracts generating $9 million in revenue.
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District Human Resources Manager
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Aug 1994 - Nov 1996
• Advised and recommended new strategies to the District Manager and was responsible for all aspects of human resources management for 800 employees within 4 business units grossing approximately $17 million in sales in over 100 contracts.• Led a team of Human Resources professionals, including generalist managers, recruiters, and administrative personnel.• Created and implemented new employee relations and retention programs. • Originated recruitment strategies and direct recruiting processes for all levels within the merged organizations. • Directed investigations of workplace issues including, discrimination, sexual harassment, workman’s compensation, and more.
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Business Development Manager
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Sep 1992 - Aug 1994
• Reported directly to the District Manager was responsible for the generation of new business sales and client retention.• Generated new business and long-term account opportunities through prospecting and cold-calling. • Established, nurtured, and maintained relationships with top 3 house accounts, generating 5% of total sales. • Handled accounts throughout a four-state region resulting in 3 million dollars in new sales revenue, and realized a customer retention rate increase of 55%.
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Education
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Granite State College
Business Administration and Management, General
Community
