Ernesto Francesco Demarco
Head of BSS/OSS, Customer Care and Key Account Management at Telecom26 AG- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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German Elementary proficiency
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Bio
Adrian Tan
Having worked as an external in upc for several times, I have had the pleasure of working with Francesco on many projects. His extensive knowledge in the domain, including technical knowledge of the surrounding systems, is a welcome change to me. A well respected individual, he not only manages his team very well to achieve project successes, but also have great stakeholder management skills. I would not hesitate to work with him, should the opportunity arises again.
David McCanny
I worked with Francesco initially as part of his Agile Scrum team and later in my role as Product Owner, when he also had the role of QA Manager. We successfully collaborated on a number of projects in which he demonstrated his man management skills, technical expertise; as well as focus and commitment to the business goals. Francesco always demonstrates great integrity; I highly recommend him, and would be delighted to work with him again.
Adrian Tan
Having worked as an external in upc for several times, I have had the pleasure of working with Francesco on many projects. His extensive knowledge in the domain, including technical knowledge of the surrounding systems, is a welcome change to me. A well respected individual, he not only manages his team very well to achieve project successes, but also have great stakeholder management skills. I would not hesitate to work with him, should the opportunity arises again.
David McCanny
I worked with Francesco initially as part of his Agile Scrum team and later in my role as Product Owner, when he also had the role of QA Manager. We successfully collaborated on a number of projects in which he demonstrated his man management skills, technical expertise; as well as focus and commitment to the business goals. Francesco always demonstrates great integrity; I highly recommend him, and would be delighted to work with him again.
Adrian Tan
Having worked as an external in upc for several times, I have had the pleasure of working with Francesco on many projects. His extensive knowledge in the domain, including technical knowledge of the surrounding systems, is a welcome change to me. A well respected individual, he not only manages his team very well to achieve project successes, but also have great stakeholder management skills. I would not hesitate to work with him, should the opportunity arises again.
David McCanny
I worked with Francesco initially as part of his Agile Scrum team and later in my role as Product Owner, when he also had the role of QA Manager. We successfully collaborated on a number of projects in which he demonstrated his man management skills, technical expertise; as well as focus and commitment to the business goals. Francesco always demonstrates great integrity; I highly recommend him, and would be delighted to work with him again.
Adrian Tan
Having worked as an external in upc for several times, I have had the pleasure of working with Francesco on many projects. His extensive knowledge in the domain, including technical knowledge of the surrounding systems, is a welcome change to me. A well respected individual, he not only manages his team very well to achieve project successes, but also have great stakeholder management skills. I would not hesitate to work with him, should the opportunity arises again.
David McCanny
I worked with Francesco initially as part of his Agile Scrum team and later in my role as Product Owner, when he also had the role of QA Manager. We successfully collaborated on a number of projects in which he demonstrated his man management skills, technical expertise; as well as focus and commitment to the business goals. Francesco always demonstrates great integrity; I highly recommend him, and would be delighted to work with him again.
Credentials
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Advanced Test Manager
ISTQB - International Software Testing Qualifications BoardOct, 2016- Oct, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Dec, 2019- Oct, 2024 -
Certified Scrum Master
Scrum AllianceApr, 2012- Oct, 2024
Experience
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Telecom26 AG
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Switzerland
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Telecommunications
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1 - 100 Employee
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Head of BSS/OSS, Customer Care and Key Account Management
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Nov 2021 - Present
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Head of IT Transformation
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Apr 2021 - Oct 2021
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UPC Schweiz GmbH
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Telecommunications
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500 - 600 Employee
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Head of System Integration, Quality Assurance and SalesForce DevOps
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Apr 2020 - Apr 2021
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Head of B2B IT Operations
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Nov 2019 - Apr 2020
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Senior Manager System integration Management B2B
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May 2019 - Apr 2020
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Senior Manager System integration Management
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Sep 2017 - Apr 2020
Leading a team of 20 IT Project Leads, accountable for project and program management: planning, budgeting, risk management, prioritization, stakeholder management. Responsible for Roadmap, IT strategy and planning. Handling of high level stakeholders. Member of the UPC Project board. Leading IT PMO. Deputy of IT Consumer and B2B Director
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Manager BSS Delivery & Solution Integration
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Jul 2013 - Dec 2018
Managing a team of 7 people responsible for Architecture, E2E design, vendor management, projects implementation and integration. Accountable for proper technical implementation, budgeting and project planning for BSS Project Swiss and European wide. Working with the Agile methodology to achieve quick time to market and to address flexibility required into a dynamic market.
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Manager QA
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Sep 2015 - Sep 2017
Managing a team of 20 people, inshore and offshore, responsible for Quality Assurance within UPC, Switzerland’s largest internet and cable TV provider. Accountable for quality, production deployment and QA budgeting of all BSS projects. Full BSS stack, more than 20 systems, is covered by the team: from web ordering to CRM, Billing, SAP, Provisioning
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Scrum Master BSS Delivery
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Jan 2011 - Jul 2013
Scrum Master within a team of 7 people responsible for Architecture, E2E design, vendor management, projects implementation and integration. Accountable ensuring that the scrum principles and artifacts were correctly applied and used. Working together with the Product owner to secure quality and time to market.
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Teamleader Functional Management
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Apr 2010 - Jan 2011
Leading a team of 5 people responsible for incident and improvement management of the UPC Derby stack: CRM, Billing, Mediation, provisioning, etc.
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Functional Management Expert
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Feb 2009 - Apr 2010
Billing Functional ManagementAccountable of Billing Production applications: Kenan FX, Data Mediation, ClarifyResponsible for Billing and CRM 1st and 2nd line support.Support and analyze business request about Billing and CRM systemsSupport and perform UAT testing regarding billing and CRM.Coordinate peoples to solve specific problems areaAcquired Skills:• Working to maintain production billing Data• Review and understand business requirements• Perform and prepare UAT tests, use of Quality Center• CRM Show less
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Comverse Technology, Inc.
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United States
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Telecommunications
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1 - 100 Employee
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Senior Support Engineer
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Jun 2004 - Jan 2009
Customer Care and professional services on Kenan BP/FX (billing and customer care software). Provide support and professional services on Kenan FX, Energy-Utilities and CCBS to Italian and EMEA customers (ENI,Telecom Italia, Wind, Albacom, O2, British Telecom, France Telecom, Vodafone, etc..). Main projects: • Sep 05-Dec 05 ENI spa : Kenan customization • Oct-Dec 06 ENI spa: Kenan on site support • Feb-March 07 O2 Germany: Installation and configuration of Kenan FX • June-July 07 Mtel (Montenegro): Installation and configuration of CCBS • August 07 Bearing Point (EIRE): Installation and configuration of Kenan FX Acquired Skills: • Kenan FX, Kenan Energy and utilities, CCBS & RTBS product Family • PL/SQL, Oracle and Sybase • Java, C/C++ • Bea Tuxedo and Weblogic • Customer management • Presentation and document writing skills Show less
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TotalOffer
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Italy
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IT Services and IT Consulting
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1 - 100 Employee
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Software engineer
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Nov 2003 - Jun 2004
Gathering requirements and development of Order Management applications. Acquired Skills: • Visual Basic 6 • PL/SQL Oracle • Versioning • Requirement gathering and development Gathering requirements and development of Order Management applications. Acquired Skills: • Visual Basic 6 • PL/SQL Oracle • Versioning • Requirement gathering and development
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Cassino University
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Gambling Facilities and Casinos
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Researcher
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Sep 2003 - Nov 2003
The research aim to develop a new technology in order to predict lamp blowing, using spectrum analysis of the current. My duties were signal acquisition and spectral analysis. The acquisitions were made with a digital oscilloscope and a couple of amperometric tongs. The spectral analysis was made in Matlab. The research aim to develop a new technology in order to predict lamp blowing, using spectrum analysis of the current. My duties were signal acquisition and spectral analysis. The acquisitions were made with a digital oscilloscope and a couple of amperometric tongs. The spectral analysis was made in Matlab.
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Education
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1997 - 2003
Università degli Studi di Cassino
Master Degree in engineering, Telecomunications
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