Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior System Engineer

  • Jan 2020 - Present

  Greenwood Village, Colorado, United States • Responsible for managing Windows infrastructure including DHCP, DNS, Exchange 2010 migration to O365, and all of NTT Global Networks Azure cloud technologies (M365/O365/InTune/Co-Management with MECM and CMG). • Responsible for all AD/AAD management in two domains across five sites. Advanced group policy experience. • Advanced level of understanding of numerous security products such as CrowdStrike Falcon, Qualys, Nessus, and processes that align with remediating vulnerabilities across… Show more • Responsible for managing Windows infrastructure including DHCP, DNS, Exchange 2010 migration to O365, and all of NTT Global Networks Azure cloud technologies (M365/O365/InTune/Co-Management with MECM and CMG). • Responsible for all AD/AAD management in two domains across five sites. Advanced group policy experience. • Advanced level of understanding of numerous security products such as CrowdStrike Falcon, Qualys, Nessus, and processes that align with remediating vulnerabilities across the Enterprise. • Proposed, planned and implemented Crowdstrike, Cisco Umbrella, to accomplish improving DNS security and Endpoint security posture across the enterprise for Windows and Linux systems. • Strong ability to configure patches, scripting (Batch, Powershell, RegEdits, GPO, etc.) packages, and Application packages across multiple enterprise environments in server and workstation mediums through SCCM and manage deployments. • Strong background and experience working with Microsoft OSes and applications, virtual networking including VMware and Windows Virtual Desktop (WVD), • Strong background and experience working with M65/O365/InTune/Azure technologies to integrate with SSO and MFA for various applications across the Enterprise. • Administrator for SCOM 2012/2016 to customize alerts support all servers and applications on each of those end points to remedy the issue accordingly. • Interface with both the business and user community to understand their security needs. • Partner with our IT shared services team to understand NTT Global Networks technology and security roadmap. • Review, analyze, implement and administer vendor and internally developed security software, products and procedures to address CIS standard and control security requirements. Show less



Nelnet

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Cyber Security Engineer

  • Aug 2019 - Dec 2019

  Greater Denver Area • Advanced level of understanding of numerous security products such as Risk Sense, Rapid 7, Nessus, Splunk, and processes that align with remediating vulnerabilities across the Enterprise. • Identify, test, implement, and maintain the necessary security products and processes to cost-effectively and uniformly protect information systems assets from intentional or inadvertent modification, disclosure or destruction. • Strong ability to Interpret and review scan results to manage… Show more • Advanced level of understanding of numerous security products such as Risk Sense, Rapid 7, Nessus, Splunk, and processes that align with remediating vulnerabilities across the Enterprise. • Identify, test, implement, and maintain the necessary security products and processes to cost-effectively and uniformly protect information systems assets from intentional or inadvertent modification, disclosure or destruction. • Strong ability to Interpret and review scan results to manage mitigation and remediation across enterprise environments (Nexpose and SCCM). • Strong ability to configure patches, scripting (Batch, Powershell, RegEdits, etc.) packages, and Application packages across multiple enterprise environments in server and workstation mediums through SCCM and manage deployments. • Interface with both the business and user community to understand their security needs. • Partner with our IT shared services team to understand Nelnet’s total technology roadmap. • Understand the policy, standards and procedures found in the Nelnet enterprise as well as understanding appropriate laws and regulations that our business. • Review, analyze, implement and administer vendor and internally developed security software, products and procedures to address security requirements. Show less



Xcel Energy

• United States
• Utilities
• 700 & Above Employee

• Senior Systems Administrator | SCCM System Analyst

  • Jun 2018 - Aug 2019

  Greater Denver Area • Designs, implements, analyzes and supports Microsoft System Center Configuration Manager (SCCM) across 5 different domains. • Simplifying and improving monitoring across the enterprise to increase proactive monitoring and increase outage-troubleshooting efficiency. • Defines system objectives and prepares system design specifications. • Responsible for architecture, engineering and problem management for SCCM services including: Software Update Patching Deployments, Application… Show more • Designs, implements, analyzes and supports Microsoft System Center Configuration Manager (SCCM) across 5 different domains. • Simplifying and improving monitoring across the enterprise to increase proactive monitoring and increase outage-troubleshooting efficiency. • Defines system objectives and prepares system design specifications. • Responsible for architecture, engineering and problem management for SCCM services including: Software Update Patching Deployments, Application Deployments, OSD Deployments. • Responsible for gathering analyzing client business requirements in order to identify and solve problems. • Acts as communication liaison between business and IT teams. • Fulfills technical leadership role within SCCM team to drive process improvements and to meet project schedule requirements. Show less



Marathon Petroleum Corporation

• IT System Administrator | SCCM Administrator

  • Feb 2018 - Jun 2018

  Denver, CO • Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM planning, setup, deployment and maintenance across 3 different domains • Design, implement, and engineer our entire migration of SCCM 2012 R2 environment to a new SCCM 2016 Hub and Spoke Network Infrastructure model. • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. • Perform monthly… Show more • Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM planning, setup, deployment and maintenance across 3 different domains • Design, implement, and engineer our entire migration of SCCM 2012 R2 environment to a new SCCM 2016 Hub and Spoke Network Infrastructure model. • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. • Perform monthly patching via SCCM for PROD/DEV/UAT/TEST Windows 7/Windows 10/Windows Server(s) including 2008 R2, 2012 R2, and 2016. • Utilize Ivanti SCCM plug-in tool to patch all 3rd party applications to deploy with Windows patching deployments. • Build, Upgrade, and Maintain VMware and Hyper-V servers using vSphere/View Administrator and/or Remote Desktop for over 5,000 servers across the U.S. • Administrator for SCOM 2012/2016 servers to customize alerts support all 5,000 servers and applications on each of those end points to remedy the issue accordingly. • Responsible for all AD management in two domains across five sites. Advanced group policy experience, with approximately 150 individual GPOs. • Simplifying and improving monitoring across the enterprise to increase proactive monitoring and increase outage-troubleshooting efficiency. • Top tier for desktop support, also training helpdesk and desktop support technicians to improve operational efficiency through hands-on learning and extensive documentation. Show less



RE/MAX

• United States
• Real Estate
• 700 & Above Employee

• Desktop Support Engineer

  • Sep 2016 - Jan 2018

  Denver, CO • Design, engineer, and deploy new workstation solutions and enhancements • Design, implement, and administer Active Directory Group Policies and company security policies. • Create and maintain documentation as it relates to workstation architecture, integration design, system configuration and technology roadmaps. • Collaborate with desktop staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Outstanding grasp of… Show more • Design, engineer, and deploy new workstation solutions and enhancements • Design, implement, and administer Active Directory Group Policies and company security policies. • Create and maintain documentation as it relates to workstation architecture, integration design, system configuration and technology roadmaps. • Collaborate with desktop staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes • Outstanding grasp of Windows 7 & 10, SCCM and Acronis/SCCM imaging • Design, implement and administer security audits and vulnerability scanning • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems • Installed and patch updated hardware and software utilizing SCCM for all Windows 7 & 10 systems. • Installed and patch updated hardware and software utilizing JAMF Server/JSS with Casper Suite for all Apple Devices. • Ensured maintenance of system data security all end points using Carbon Black program. • Perform monthly patching for DEV/UAT/TEST environment servers. • Responsibilities including: Office 365 Exchange Admin; Okta SSO/MFA duties; Aruba Clear Pass/OnGuard Posture duties. • Work with VMware vSphere/View Administrator for our VDI environment. • Monitor performance and capacity of all components supporting the applications. Show less



SquareTwo Financial

• United States
• Financial Services
• 1 - 100 Employee

• Desktop Support Engineer

  • Jun 2015 - Sep 2016

  Denver, CO • Strong desktop system internal support experience • Resolved all problems and questions in a timely manner. • Extensive proficiency with computer software, hardware and associated operating systems • Outstanding grasp of Windows 7, SCCM and Acronis/SCCM imaging • Strong knowledge of HTTP, SMTP, SNMP, DNS, DHCP and Exchange Server • Exceptional familiarity with networked and computer based systems • Superior troubleshooting abilities for desktop operating systems and… Show more • Strong desktop system internal support experience • Resolved all problems and questions in a timely manner. • Extensive proficiency with computer software, hardware and associated operating systems • Outstanding grasp of Windows 7, SCCM and Acronis/SCCM imaging • Strong knowledge of HTTP, SMTP, SNMP, DNS, DHCP and Exchange Server • Exceptional familiarity with networked and computer based systems • Superior troubleshooting abilities for desktop operating systems and software • Installed and patch updated hardware and software utilizing SCCM for all Windows systems. • Installed and patch updated hardware and software utilizing JAMF Software Server/JSS with Casper Suite for all Apple Macs. • Ensured maintenance of system data security using Trend Micro and BitLocker encryption along with Office Scan and FireAmp Anti-Virus programs. • Work with VMware vSphere/View Administrator for our VDI environment. • Administrator for CrashPlan PROe for maintenance and deployment purposes. • Assistant Admin with NICE Audio Recording Systems maintenance and deployment.

• Service Desk Analyst II

  • Sep 2014 - Jun 2015

  Greater Denver Area • Extreme focus on Customer Service and delivery of IT Services • Responsible for Tier I1 level application, system and service support • Focus on Customer Service through phone, email and personal interaction • Diagnose and resolve technical hardware and software issues • Research questions using available information resources such as: eAGLE, Q-Law/Citrix, Governance Portal, MS Exchange, Active Directory, RSA, Jira, or any other programs and applications that we utilize on a daily… Show more • Extreme focus on Customer Service and delivery of IT Services • Responsible for Tier I1 level application, system and service support • Focus on Customer Service through phone, email and personal interaction • Diagnose and resolve technical hardware and software issues • Research questions using available information resources such as: eAGLE, Q-Law/Citrix, Governance Portal, MS Exchange, Active Directory, RSA, Jira, or any other programs and applications that we utilize on a daily basis. • Quality incident or request creation, classification, prioritization and escalation in Cherwell application • Prepare and support applicable IT reports utilizing Cherwell, Active Directory, or MS Exchange 2010 Server • Manage accounts with Verizon to ensure best cost savings is always in site on a Quarterly and Annually basis. • Troubleshoot Mac Book Pro/Retina (Mavericks & Yosemite) OS’, iPad (Multiple Generation iPads) • Provide support and manage Xerox copiers, Xerox/HP printer and fax functionalities



IQNavigator

• United States
• Software Development
• 1 - 100 Employee

• Senior Desktop Support Specialist

  • Mar 2014 - Sep 2014

  Centennial, CO • Troubleshoot Windows 7 laptop models including E6400, E6410, E6420, E6430, M4700/4800 • Troubleshoot Mac Book Pro/Retina (Mountain Lion & Mavericks) OS’, iPad (Multiple Generation iPads) • Backup user data, rebuild computers, and restore user data as needed on Mac and Windows systems • Provide support and manage Xerox copiers, Xerox/HP printer and fax functionalities • Developed Windows 7 and Mac OS images for faster deployment of systems to end user(s) • Customize desktop… Show more • Troubleshoot Windows 7 laptop models including E6400, E6410, E6420, E6430, M4700/4800 • Troubleshoot Mac Book Pro/Retina (Mountain Lion & Mavericks) OS’, iPad (Multiple Generation iPads) • Backup user data, rebuild computers, and restore user data as needed on Mac and Windows systems • Provide support and manage Xerox copiers, Xerox/HP printer and fax functionalities • Developed Windows 7 and Mac OS images for faster deployment of systems to end user(s) • Customize desktop hardware and software to meet user specifications and corporate standards • Support end users to familiarize with the hardware, software, and peripherals requirements per corporate standards • Perform data migrations using Sharegate software to MS Sharepoint for all departments within the company • Train departments across organization on MS Sharepoint on whether their role is either as an Admin or End User • Manage accounts with T-Mobile and AT&T to ensure best cost savings is always in site on a Quarterly and Annually basis. • Support mobile users by creating, troubleshooting technical questions/issues with Blackberry, Windows, and iPhones • Provide the same level of support at the desk side or via phone and utilize BOMGAR to remote in systems with in the United States or United Kingdom. • On a daily basis creating and managing Microsoft Exchange, Active Directory, RSA Security, ShoreTel Communication, • Use Dameware on a daily basis to create, edit, or delete security badges, and • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth oriented environment

• Desktop Support Specialist

  • Aug 2012 - Sep 2014

  Centennial, CO • Troubleshoot Windows and Mac operating systems on a daily basis • Backup user data, rebuild computers, and restore user data as needed on Mac and Windows systems • Provide support for printers, phones, and faxes • Customize desktop hardware and software to meet user specifications and corporate standards • Familiarize end users with hardware, software, and peripherals • Perform data migrations using Sharegate software to MS Sharepoint for all departments within the company •… Show more • Troubleshoot Windows and Mac operating systems on a daily basis • Backup user data, rebuild computers, and restore user data as needed on Mac and Windows systems • Provide support for printers, phones, and faxes • Customize desktop hardware and software to meet user specifications and corporate standards • Familiarize end users with hardware, software, and peripherals • Perform data migrations using Sharegate software to MS Sharepoint for all departments within the company • Train departments across organization on MS Sharepoint on whether their role is either as an Admin or End User • Assist with Blackberry and iPhone account creations, troubleshooting, and technical questions/issues • Provide the same level of support at the desk side or via phone whether anyway in the United States or United Kingdom • On a daily basis using using Microsoft Exchange, Active Directory, RSA Security, ShoreTel Communication, • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth oriented environment • Use Dameware on a daily basis to create, edit, or delete security badges

• Service Coordinator

  • Jul 2010 - Jul 2012

  Centennial, CO • Provide general program & system user support • Client user management (new users, proxies, reset passwords, approval workflow updates/delegations) • Provide support to sourcing consultants for system transaction updates (contract assignment extensions/rate changes, project milestone edits, accounting code changes, on-boarding/off-boarding activities, etc.) • Tracking active contractor population (tenure, end dates, budget) • Transaction auditing (timecards/expenditures, expired… Show more • Provide general program & system user support • Client user management (new users, proxies, reset passwords, approval workflow updates/delegations) • Provide support to sourcing consultants for system transaction updates (contract assignment extensions/rate changes, project milestone edits, accounting code changes, on-boarding/off-boarding activities, etc.) • Tracking active contractor population (tenure, end dates, budget) • Transaction auditing (timecards/expenditures, expired agreements, approvals hung in process) • Address issues related to time entry and approval • Address billing issues, including adjustments & invoice validation, error reconciliation, and invoice/payment inquiries by applicable contacts • System administration & maintenance (rate cards, job templates, accounting codes, supplier setup) • Conduct ongoing user training, when applicable • Provide reporting support to various constituents • Perform supplier audits (insurance certificates, background/drug checks, etc.) and report findings • Perform UI and UAT Testing for the new software version before it is released into Production • Use SQL, File Transfer Protocols, and querying for each client’s requirements to either gain system access or to resolve RBAW (Rule Based Approval Workflow) issues within the system, and to extract specific data out of the system for reporting purposes. • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; explaining the best solution or workaround to solve the problem; expediting the escalation of the issue, if needed; and following up to ensure resolution. • Responsible for conducting/monitoring activities in the Software and Infrastructure Change Management program for each of the programs I support. • Provide functional troubleshooting, working closely with Tier2/Tier3 on system issues requiring client background and understanding of customer specific use cases



Canon Inc.

• Japan
• Retail Office Equipment
• 700 & Above Employee

• Custom Financial Reports Analyst

  • Apr 2003 - Jul 2010

  Denver, CO • Served as a liaison with management to obtain requirements in terms of reporting around a variety of areas using various tools such as Oracle Discoverer, Excel, and in-house reporting tools. • Created text script files utilizing Oracle Discover to extract data for billing and collection reports. • Exported data from the Oracle production database into Excel spreadsheets to create ad-hoc reports for end users. • Generated customized financial Accounts Receivable summary reports… Show more • Served as a liaison with management to obtain requirements in terms of reporting around a variety of areas using various tools such as Oracle Discoverer, Excel, and in-house reporting tools. • Created text script files utilizing Oracle Discover to extract data for billing and collection reports. • Exported data from the Oracle production database into Excel spreadsheets to create ad-hoc reports for end users. • Generated customized financial Accounts Receivable summary reports utilizing VLOOKUPS, Pivot Tables, and various formulas for national and commercial accounts. • Responsible for credit memos, write-offs, custom billing, and special handling billing. • Generated old and new invoices and updated customer information in various Oracle Application modules. • Proficient in third-party applications for customer inquiry such as EZ Readings and ICR. • Followed-up with billers and collectors to ensure completion and accuracy of reports prior to billing run. • Accessed backend system to rewind Status Monitor in Oracle to resolve and re-assign disputes with system related issues in order to ensure completion of workflow disputes by billers and collectors. • Received certification training in Oracle 11i, Legacy AS400 Mainframe systems. • Supported Sales Representatives in the processing of Rental, Sales, and Lease orders for the Central Region for national and commercial Accounts. • Utilized a range of programs and systems such as Across the Desk, Rumba Mainframe, and Oracle for financial marketing, billing, and auditing purposes. • Performed quality control checks incoming orders for legal obligations pertaining and adherence to master contracts. • Fixed contracts for our Regional Central Districts including dollar amounts on invoices, maintenance coverage, and determining buy-out amounts for individual customer’s equipment. Show less