Ernesto Duran II

Microsoft Premier Support Ambassador at Mural Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Tucson, Arizona, United States, US

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Experience

  • Mural Corporation
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Microsoft Premier Support Ambassador
      • Jul 2021 - Present

      Provided Enterprise-level administrative support for businesses utilizing Microsoft 365 applications with a support contract, resolving and troubleshooting issues ranging from device policy government/deployment to troubleshooting and deploying VOIP networks.

    • Microsoft Office 365 Concierge Ambassador
      • Jul 2020 - Present

      Technical Support and Troubleshooting for the Microsoft 365 Business Application Suite.

    • Zoom Adoptions - Project Technical Consultant
      • Nov 2020 - Apr 2023

      Offer Education and Adoption Support for new Zoom Customers.

    • CenturyLink - Office 365 Premium Migration Engineer
      • Jul 2019 - Jul 2020

      Offered Data Migration and Web Design Services for Enterprise Business Owners.

  • Starbucks
    • United States
    • Retail
    • 700 & Above Employee
    • Shift Lead
      • Feb 2018 - Jul 2019

      Inspired other Starbucks partners to excel, while serving customer an exceptional cafe experience. Inspired other Starbucks partners to excel, while serving customer an exceptional cafe experience.

Education

  • University of Arizona
    Bachelor of Arts - BA, Linguistics
    2010 -

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