Ernesto Bravo Jr.
Senior Community and Social Media Manager at Originator Inc.- Claim this Profile
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Bio
Guy Costantini
Ernesto is passionate, eager and smart. He is able to work with game teams, publishing organizations and community members, seamlessly adjusting his communication style as needed to accomplish the goals of the organization, while being a beacon for the community of players he is representing. His positivity, energy and dedication to his work is both infectious and always appreciated. I had the pleasure of hiring him into the Marvel: Contest of Champions team and he immediately showcased both his expertise and caring, leading to positive commercial, community and player satisfaction outcomes. He is also just a pleasure to be around, and an example to all those team members lucky enough to be on the receiving end of his mentorship. Any organization would be lucky to have him.
Bert Tam
As the Senior Manager of Social, Ernesto was an integral part of Kabam at a critical time of growth. Marvel Contest of Champions became Kabam's biggest hit game. He used his wealth of knowledge and expertise of the Marvel brand to leverage engagement with all the social channels. Besides Marvel, Ernesto drove the social strategy to all of Kabam's games. He gained broad support from key stakeholders because of his knowledge and passion for helping people understand the power of social media. Ernesto was a pleasure to work with on a personal level. He was always kind, approachable, and supportive of his colleagues. He was known for his fun personality and willingness to help out whenever his team needed him. I hope we get the chance to work together again in the near future,
Guy Costantini
Ernesto is passionate, eager and smart. He is able to work with game teams, publishing organizations and community members, seamlessly adjusting his communication style as needed to accomplish the goals of the organization, while being a beacon for the community of players he is representing. His positivity, energy and dedication to his work is both infectious and always appreciated. I had the pleasure of hiring him into the Marvel: Contest of Champions team and he immediately showcased both his expertise and caring, leading to positive commercial, community and player satisfaction outcomes. He is also just a pleasure to be around, and an example to all those team members lucky enough to be on the receiving end of his mentorship. Any organization would be lucky to have him.
Bert Tam
As the Senior Manager of Social, Ernesto was an integral part of Kabam at a critical time of growth. Marvel Contest of Champions became Kabam's biggest hit game. He used his wealth of knowledge and expertise of the Marvel brand to leverage engagement with all the social channels. Besides Marvel, Ernesto drove the social strategy to all of Kabam's games. He gained broad support from key stakeholders because of his knowledge and passion for helping people understand the power of social media. Ernesto was a pleasure to work with on a personal level. He was always kind, approachable, and supportive of his colleagues. He was known for his fun personality and willingness to help out whenever his team needed him. I hope we get the chance to work together again in the near future,
Guy Costantini
Ernesto is passionate, eager and smart. He is able to work with game teams, publishing organizations and community members, seamlessly adjusting his communication style as needed to accomplish the goals of the organization, while being a beacon for the community of players he is representing. His positivity, energy and dedication to his work is both infectious and always appreciated. I had the pleasure of hiring him into the Marvel: Contest of Champions team and he immediately showcased both his expertise and caring, leading to positive commercial, community and player satisfaction outcomes. He is also just a pleasure to be around, and an example to all those team members lucky enough to be on the receiving end of his mentorship. Any organization would be lucky to have him.
Bert Tam
As the Senior Manager of Social, Ernesto was an integral part of Kabam at a critical time of growth. Marvel Contest of Champions became Kabam's biggest hit game. He used his wealth of knowledge and expertise of the Marvel brand to leverage engagement with all the social channels. Besides Marvel, Ernesto drove the social strategy to all of Kabam's games. He gained broad support from key stakeholders because of his knowledge and passion for helping people understand the power of social media. Ernesto was a pleasure to work with on a personal level. He was always kind, approachable, and supportive of his colleagues. He was known for his fun personality and willingness to help out whenever his team needed him. I hope we get the chance to work together again in the near future,
Guy Costantini
Ernesto is passionate, eager and smart. He is able to work with game teams, publishing organizations and community members, seamlessly adjusting his communication style as needed to accomplish the goals of the organization, while being a beacon for the community of players he is representing. His positivity, energy and dedication to his work is both infectious and always appreciated. I had the pleasure of hiring him into the Marvel: Contest of Champions team and he immediately showcased both his expertise and caring, leading to positive commercial, community and player satisfaction outcomes. He is also just a pleasure to be around, and an example to all those team members lucky enough to be on the receiving end of his mentorship. Any organization would be lucky to have him.
Bert Tam
As the Senior Manager of Social, Ernesto was an integral part of Kabam at a critical time of growth. Marvel Contest of Champions became Kabam's biggest hit game. He used his wealth of knowledge and expertise of the Marvel brand to leverage engagement with all the social channels. Besides Marvel, Ernesto drove the social strategy to all of Kabam's games. He gained broad support from key stakeholders because of his knowledge and passion for helping people understand the power of social media. Ernesto was a pleasure to work with on a personal level. He was always kind, approachable, and supportive of his colleagues. He was known for his fun personality and willingness to help out whenever his team needed him. I hope we get the chance to work together again in the near future,
Experience
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Originator Inc.
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United States
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Mobile Gaming Apps
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1 - 100 Employee
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Senior Community and Social Media Manager
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Aug 2023 - Present
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Kabam
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Canada
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Computer Games
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500 - 600 Employee
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Senior Manager, Social Media
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Sep 2017 - Aug 2023
I played a pivotal role in streamlining the creation of social media accounts across numerous franchises, alongside developing a comprehensive social marketing strategy that spanned the entire company. Furthermore, I spearheaded the establishment of industry-leading practices for both social media marketing and community management teams, ensuring optimal performance and cohesion. As the overseer of all our accounts and third-party applications, I diligently maintained access across multiple teams, ensuring smooth operations and consistent brand representation. Collaborating closely with our Marketing, Brand, Life Cycle, User Acquisition (UA), and Community teams, I devised highly effective strategies that encompassed our extensive game portfolio, driving remarkable outcomes and fostering cohesive brand experiences. Show less
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Senior Marketing Associate
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Feb 2016 - May 2017
• Execution of social media strategy for multiple game titles• Managed community channels to review and report on customer sentiment• Presented products at trade shows and conferences• Maintained the communication between the customers and the development teams• Was regarded as the content expert on various titles• Collaborated with varying teams to market the launch of new features
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Live Operations Agent
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Jul 2013 - Feb 2016
• Operated with the monetization team to drive revenue for Kabam’s largest games• Scheduled events calendar to showcase new content and increase player engagement• Maximized revenue by implementing promotions, sales, and in-game events• Collaborated with various teams to launch new game features• Conceptualized, wrote, and produced daily promotions to drive revenue• Collaborated across teams to share information and coordinate on new ideas at the weekly editorial board meetings Show less
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Senior Community Manager
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Jun 2012 - Jul 2013
• Initially hired to bring a difficult community back from dissension and to rebuild bridges between the community and the development team• After successfully rebuilding a relationship with the community, I established a calendar of engagement and monetization events• Managed social media accounts and created content calendar• Established a 30-day engagement plan to launch new products• Designed a strategy to engage the VIP players and offer them a better support experience and provide them with excellent service Show less
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Hands-On Entertainment
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Japan
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Entertainment Providers
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1 - 100 Employee
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Community Manager
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Dec 2010 - Feb 2012
• Managed social media accounts • Assumed the responsibilities of a Customer Service Manager to create policies for billing support, technical service, and abuse reporting • Developed and implemented the behavior guidelines to help protect our members from abusive or illegal activities • Created and ran contests, sweepstakes, and sales to promote products • Wrote proposals based on customer feedback for new features, improvements to the games and changes in policy • Facilitated feedback from customers to the development team Show less
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Makena Technologies
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Computer Games
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1 - 100 Employee
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Community Manager
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May 2003 - Mar 2010
• Produced a monthly email newsletter to promote the community blog • Managed social media accounts • Hosted and supported live meet and greet events for customers • Met with and trained corporate partners for events • Supported regional fan events by assisting with event coordination, staff participation, etc. • Managed information and player expectations through the use of forums, e-mail, and in-world meetings • Served as a conduit between the development team and players, relaying feedback to the developers and keeping players informed of current plans, policies, and updates • Gathered and organized feedback for internal use regarding community reactions to game changes and announcements Show less
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Sega of America, Inc.
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United States
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Computer Games
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200 - 300 Employee
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Events Coordination and Customer Service
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Mar 1999 - Jul 2002
• Planned and facilitated online events • Composed content for the company website and community newsletters • Monitored chat rooms and message boards for inappropriate content • Responded to customers via e-mail, forum posts, and phone • Monitored calls handled by remote staff and provided feedback regarding how to provide a better customer service experience • Planned and facilitated online events • Composed content for the company website and community newsletters • Monitored chat rooms and message boards for inappropriate content • Responded to customers via e-mail, forum posts, and phone • Monitored calls handled by remote staff and provided feedback regarding how to provide a better customer service experience
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Community
