Customer Support Manager

• May 2022 - Present

Retail and Wholesale | EU • Communication with customers in-store, over the phone, and via email, with a focus on providing excellent customer service, building relationships, and resolving any issues in a timely and professional manner. • Delivery of goods with technical specifications, ensuring accuracy and attention to detail in all aspects of the delivery process. • Preparation of commercial proposals for companies and government institutions (military, police) for participation in public procurement tenders, including conducting thorough research, analyzing client needs, and developing customized solutions to meet their requirements. • Management of Invoices Billing, and Payments, with a strong ability to prioritize tasks, meet deadlines, and ensure accuracy and completeness in all financial transactions. • Management of stock supply chain between branches, distribution according to sales, with a focus on maintaining optimal inventory levels, minimizing waste, and optimizing logistics for maximum efficiency and cost-effectiveness. • Analysis of market and supplier proposals based on customer needs, with a strong ability to research and evaluate trends, identify opportunities for growth and improvement, and develop strategies to meet evolving customer needs. Show less