Solutions Consultant

• Aug 2019 - Present

• Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering Teams.• Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK.• Work closely with Product and Engineering Team to review customer requirements and feedback and identify opportunities for Workato platform enhancements.• Accelerate development for roadmap features to address specific customer requirements.• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base.• Prioritize and deliver outstanding customer service experience to Workato customers.

Product Support Analyst

• Apr 2018 - Aug 2019

- Being a team member of Level 2 product support team located across the USA, Singapore, and India to ensure 24/7 product support for the APAC region- Providing application product support for customers within the USA and the Asia Pacific- Independently debugging and proposing resolution/work-around for complex product issues- Identifying errors and causes and manage resulting action items to completion- Coordinating across various teams to effectively manage product issues and product engineering requests- Responding to daily user requests, incidents and follow up on problems in a timely manner via live chat and email- Ensuring issues are reported, tracked, followed up, and escalated timely

Application Development Associate - DevOps

• Jul 2017 - Dec 2017

Project Engineer

• Jul 2016 - Jun 2017

Fiber Optic Telecommunication projects Fiber Optic Telecommunication projects

Systems Developer

• Jan 2016 - Mar 2016

Trainee Trainee

Intern

• Jan 2014 - Apr 2014

Technical Records Associate Technical Records Associate