Ermofili Tsotsou ╰☆╮ MBA
Banking Customer Service Advisor at National Bank of Greece at TELECROFT- Claim this Profile
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English Professional working proficiency
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Greek Native or bilingual proficiency
Topline Score
Bio
Credentials
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Advanced MS Excel for Business
Hellenic American UnionSep, 2022- Oct, 2024 -
Digital Media and Marketing Strategies
Coursera Course CertificatesDec, 2020- Oct, 2024 -
Influencing People
Coursera Course CertificatesDec, 2020- Oct, 2024 -
Training Certification in “Business Analytics”
Ethnikon kai Kapodistriakon Panepistimion AthinonJan, 2017- Oct, 2024 -
Training Certification in “Web Design: From Scratch to Analysis Web Traffic”
Ethnikon kai Kapodistriakon Panepistimion AthinonJan, 2017- Oct, 2024 -
Digital Marketing & Social Media e-Learning
eLearning ΚΕΔΙΒΙΜ του Οικονομικού Πανεπιστημίου ΑθηνώνOct, 2016- Oct, 2024 -
ECDL Core Certificate
ECDL / ICDL CertificationJan, 2004- Oct, 2024 -
Front-End Development Trainee // START School of Code: Front-End Development Bootcamp
Found.ationSep, 2019- Oct, 2024
Experience
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TELECROFT
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Greece
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Consumer Services
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1 - 100 Employee
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Banking Customer Service Advisor at National Bank of Greece
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May 2023 - Present
Educated clients on account services and provided resolutions for inquiries regarding statement information and account balances. Evaluated customer information to identify issues, develop potential solutions, and deliver high-quality service. Assisted a large volume of customers daily with a positive attitude and a strong focus on ensuring customer satisfaction. Entered customer interaction details into the sales system to track requests, document problems, and record offered solutions. Banking services management, card management support and internet banking services. Show less
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Administrative Assistant
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Sep 2021 - Jul 2022
- Handle incoming and outgoing emails and create texts such as welcome letters, new programs, introduction of new volunteers, reminder emails, etc. - Responsible for all the volunteers and Ladies of MANA, organization of meetings, scheduling of meetings by phone or email, very good communication in real life contacts. - Organizing meetings through the zoom platform (sending email reminders, coordinating time and contacts between them, solving technical problems as well as general problems that may arise. - Newsletter (editorial, content, new ideas) - Social Networks (creation and communication of 4-5 posts every month, in collaboration with the volunteers and ladies of MANA). - Letters of thanks - Monthly and year-over-year reporting in spreadsheets. Analytical thinking and deepening of elements that can show the image of the organization. - Income - expenses of an organization in a spreadsheet. - Introduction of new concept "Lending Library" - Organization every month voluntarily, the Literature Group of MANA Show less
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GfK
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France
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Real Estate
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Field Operations Specialist
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Sep 2011 - May 2016
Adept and motivated Field Operations on Retail & Technology Industry, skilled in maintaining and developing samples by recruiting new clients, consulting on market new trends and familiar with the most popular ERP’S of the market. Easy-going and jovial, willing to grasp new job opportunities offered and learn new skills.
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Auditing specialist on Retail & Technology Industry - Market Consultant
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Nov 2002 - Aug 2011
• Store sing up• Create, Establish & Maintain Retail Partnerships• Mystery Shopping• Retail Data Collection(such as Sales ,Purchases ,Stock ,AVP)• Quality Data Control & Evaluation• Acquire & Exchange Market Knowledge• Support team in the preparation of Clients & Retailers presentations• Gaining knowledge in all sectors by participating in the clients meetings while providing the team with insight retailers information’s.
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Education
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2008 - 2010
Nottingham Trent University
Master of Business Administration - MBA, Business Administration and Management, General
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