Ermedina Osmanaj

Call Center Team Lead at Alba Connect
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Contact Information
us****@****om
(386) 825-5501
Location
Pristina, District of Pristina, Kosovo

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Bio

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Credentials

  • Video Editing, Digital Marketing
    ROI Academy

Experience

  • Alba Connect
    • Advertising Services
    • 1 - 100 Employee
    • Call Center Team Lead
      • Sep 2021 - Present

    • Call Center Senior Agent
      • Nov 2020 - Sep 2021

      Maintain product and service expertise. Assist management in training and developing new Customer Service Representatives.

    • Call Center Customer Service Representative
      • Nov 2019 - Oct 2020

      Answer customer requests via phone, live chat and email. Research required information using available resources. Handle and resolve customer complaints. Identify and escalate issues to higher-level customer representatives. Taking notes and writing reports for each inquiry into customer database.

Education

  • Universiteti i Prishtinës "Hasan Prishtina"
    Bachelor's degree, History
    2015 -

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