Erma Smith

Customer Service Representative at National Express Transit Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Greensboro, North Carolina, United States, US

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Bio

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Credentials

  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    May, 2022
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    May, 2022
    - Nov, 2024
  • Staying Positive in the Face of Negativity
    LinkedIn
    Oct, 2021
    - Nov, 2024

Experience

  • National Express Transit
    • United States
    • Urban Transit Services
    • 100 - 200 Employee
    • Customer Service Representative
      • Sep 2020 - Present

      Assisting customers with purchasing and loading money unto transportation cards and app. Providing assistance with questions pertaining to bus routes including times and stops. Assist with dispatching.

    • Customer Service Specialist
      • Sep 2020 - Present

    • Customer Service Specialist
      • Sep 2020 - Present

  • Piedmont Authority for Regional Transportation (PART)
    • United States
    • Truck Transportation
    • 1 - 100 Employee
    • Commuter Resource Representative
      • Jan 2019 - Sep 2020

      Assisted callers with locating buses, scheduling pick-ups and drop offs, and trip planning. Assisted callers with locating buses, scheduling pick-ups and drop offs, and trip planning.

  • BB&T
    • United States
    • Financial Services
    • 700 & Above Employee
    • Mortgage Customer Service Representative II
      • Sep 2013 - Nov 2018

      Assisted internal and external clients with existing mortgage accounts Assisted internal and external clients with existing mortgage accounts

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Mortgage Customer Service Representative II
      • Sep 2003 - Aug 2012

      Assisted internal and external clients with existing mortgages Assisted internal and external clients with existing mortgages

Education

  • Guilford Technical Community College
    Associate of Science - AS, Cosmetology/Cosmetologist, General
    2000 - 2002

Community

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