Patient Accounts Rep

• Nov 2015 - Present

Responsible for the Accounts Receivables for Work Comp and other Third Party Claims, call insurance companies to see if claims have been paid, or if any other information is needed, request medical records, write appeal letters. Call patients for insurance information, adjust accounts according to established guide lines, familiar with Medi-Care, Medi-Cal, Workers Comp, Commercial Insurance, file appeals as needed. Familiar with admissions, in an emergency room/ambulance bay setting. Responsible for the Accounts Receivables for Work Comp and other Third Party Claims, call insurance companies to see if claims have been paid, or if any other information is needed, request medical records, write appeal letters. Call patients for insurance information, adjust accounts according to established guide lines, familiar with Medi-Care, Medi-Cal, Workers Comp, Commercial Insurance, file appeals as needed. Familiar with admissions, in an emergency room/ambulance bay setting.

Medical Biller

• Aug 2013 - Jul 2015

Medical Biller and Coder

• Jun 2012 - Aug 2013

Responsible for the Accounts Receivables for the Anesthesia Groups, call insurance companies to see if claims have been paid, or if any other information is needed, request medical records, write appeal letters, file claims with the Dept. of Managed Health Care. Call patients for insurance information, or for payment, set up payment arrangements, adjust payments to accounts according to established guide lines, familiar with Medi-Care, Medi-Cal, Workers Comp, Commercial Insurance, file appeals as needed. Show less

Customer Service Representative

• May 2010 - Feb 2011

Customer Service Representative

• Aug 2008 - Feb 2010

Office Manager/ Customer Service

• Jun 2005 - Apr 2008

Responsible for keeping office in a clean and in presentable order, greeted customers, worked with the VP of sales on special projects, worked with the west coast sales team on projects, ran end of day sales report, shipping and receiving of goods, handled a high volume of calls in a timely and efficient manner, traced orders through the online FedEx and UPS systems, followed up on and resolved customer complaints. Responsible for keeping office in a clean and in presentable order, greeted customers, worked with the VP of sales on special projects, worked with the west coast sales team on projects, ran end of day sales report, shipping and receiving of goods, handled a high volume of calls in a timely and efficient manner, traced orders through the online FedEx and UPS systems, followed up on and resolved customer complaints.

Customer Service Representative

• Sep 2001 - Apr 2005

Responsible for assisting customers with orders and responding quickly and effectively to questions, concerns, and complaints from customers, traced orders through the online FedEx and UPS systems, interacted with the warehouse to expedite products and services and followed up on and resolved customer complaints. Responsible for assisting customers with orders and responding quickly and effectively to questions, concerns, and complaints from customers, traced orders through the online FedEx and UPS systems, interacted with the warehouse to expedite products and services and followed up on and resolved customer complaints.

Customer Service Representative

• Mar 1985 - Sep 2001

Customer Service Representative (1993 - 2001) Responsible for the largest sales territory including Hawaii and the southern United States. • Ensured orders were delivered in a timely manner. • Tracked damages and ensured proper credits were received from shippers. Machine Printer (1985 - 1993) Responsible for printing images to customers’ specifications. • Trained new employees on printers and procedures. • Entered orders in the computer tracking system. • Packaged orders for billing and shipping. Show less