Erm Policarpio
Acting Head of Business Transformation and Digitalization at Origo BPO - Remote Teams For Mid-Market Companies- Claim this Profile
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Bio
Mark Herbert Cabuang
I’m very pleased to recommend Erm for the working on getting data results with Maersk Drilling. As a colleague at Maersk Drilling, I’ve worked alongside Erm for the more than one year. Not only has he been a key player on our company, but he’s also become a close personal friend. Erm’s technical skills and leadership qualities would make him an invaluable addition to your information technology content development team.
Mark Herbert Cabuang
I’m very pleased to recommend Erm for the working on getting data results with Maersk Drilling. As a colleague at Maersk Drilling, I’ve worked alongside Erm for the more than one year. Not only has he been a key player on our company, but he’s also become a close personal friend. Erm’s technical skills and leadership qualities would make him an invaluable addition to your information technology content development team.
Mark Herbert Cabuang
I’m very pleased to recommend Erm for the working on getting data results with Maersk Drilling. As a colleague at Maersk Drilling, I’ve worked alongside Erm for the more than one year. Not only has he been a key player on our company, but he’s also become a close personal friend. Erm’s technical skills and leadership qualities would make him an invaluable addition to your information technology content development team.
Mark Herbert Cabuang
I’m very pleased to recommend Erm for the working on getting data results with Maersk Drilling. As a colleague at Maersk Drilling, I’ve worked alongside Erm for the more than one year. Not only has he been a key player on our company, but he’s also become a close personal friend. Erm’s technical skills and leadership qualities would make him an invaluable addition to your information technology content development team.
Credentials
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Lean
Project Management InstituteNov, 2021- Nov, 2024 -
ITIL v3
AXELOS Global Best PracticeJan, 2018- Nov, 2024 -
Service Professionalism Training
Guthrie-JensenApr, 2016- Nov, 2024 -
IT Security Analysis
UP I.T. Development CenterApr, 2014- Nov, 2024
Experience
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Origo BPO - Remote Teams For Mid-Market Companies
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Australia
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Outsourcing/Offshoring
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1 - 100 Employee
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Acting Head of Business Transformation and Digitalization
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Oct 2022 - Present
Managing the following functions:1. Business Intelligence2. Business Process Management3. Business Excellence4. DevOps- Presents proposals of Business Transformation and Digitalization solutions to clients- Contributes in revenue generation through managing LSS and BI solution projects following BE framework
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Acting Head of Business Operations Shared Services
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Mar 2022 - Oct 2022
Managing the following functions:1. Business Intelligence2. Business Process ManagementEffective Leadership:- Manages the 2 teams through an agile scrum approach which results to an efficient workload management and timely delivery- Ensured an enhanced and agile cross functional team collaboration in a hybrid setup through maximizing ms365 and MS Power Platform- led the upskilling of team members guiding them in developing solutions and leading projects that have org wide impacts- Introduced Data Governance Program which serves as blueprint for Data Management: DQM, Training Programs, and Standardization activities. (profiling, SSOT, accountabilities, ownership, etc.), this optimizes the flow of data and enables automation, the goal is to showcase our BI capability to our clients resulting to Client Retention and GrowthBusiness Intelligence Solutions:- Reviewed SQL Data Warehouse implementation which led to major changes in strategy and cost savings.- Leads the optimization how data is managed in the organization, and builds a DWH alternative through a structured big data repository via MS365 and models these to act as AS Cube through Power Platform- Co-manages our Salesforce integrations development / SF org wide migration- Member of the Solutions team which oversees profiles and addresses all problems related to processes and technology, and implements preventive measures which avoid conflicts/problems and/or ensures future proof solutions and business continuityFocus:Data GovernanceOperational ExcellenceBusiness Intelligence and AutomationTBC
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Data Analytics Supervisor
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Jun 2021 - Mar 2022
DubaiProjects w/ organization-wide impact (6,000 employees)1. SND (Supply and Demand) - Delivered high priority Power BI report project that shows per min information of all flights and all manpower resources - Ensured a well organized model using star schema on multiple fact tables and timelines - 1.5 month turnaround with proper functional spec / process doc - Attached snapshot of use case (that's the only part I can share)Role: Project Lead, Data Anlysis, PBI development, Power Automate, FS Documentation, DesignResources: 3 - Testing, Data Analysis2. DDPR - 2 month long project for 2021 data driven annual performance review, Technologies: Power BI, Sharepoint List, Sharepoint Site, Power Automate, Power App.Resources: 5Effort: 2 monthsRole: PBI development, Sharepoint site development. Design3. Just Culture - Application development using Power App (In Progress)Role: Power App development, DesignTrainings: Power Apps - internal LEAN - PMIClark- Assisted in Data Analysis / PBI Development- Trained 18 Data Analysts and Business Analysts, for a multi session course (course outline is attached)
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Strategic Analytics Consultant
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Dec 2020 - Sep 2021
Strategic Analytics Consultant for Insights department- focused on Power BI visualization and analytics(Duties)- Ownership, maintenance, and enhancement of Quarterly reports- Conducted short trainings about the following: 1. Power BI Performance Optimization 2. Power BI Online Maintenance 3. Lean Datasets (transitioning to centralized online datasets) 4. Live Connection / SSAS Cube Deployment / Direct Query 5. Pipeline Deployment(Initiatives)- Introduced the use of Drill throughs - Workspace-Level Usage-Analysis- Live connection on shared datasets- Commended for the redesign and standardization of PBI reports- Reorganization of workspaces Dev, Test, Prod (Includes standard labeling of all reports)- Deployment Pipeline Process with Deployment Rules- Direct connection to Databricks enabling seamless PBI development of large data (2gb or more)(Data Analytics)- Data Structuring and Dimensional Modelling- Table narrowing for a new project (88% reduction on 2.5b cells)
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Vertere Global Solutions, Inc.
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Philippines
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IT Services and IT Consulting
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300 - 400 Employee
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Data Visualization and Analytics Consultant
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Feb 2020 - Oct 2020
Employed by Vertere Global Solutions, working under Meralco.Position: Data Visualization and AnalyticsDepartment: Data Management - Information Communication and TechnologyRoles, Responsibilities, and Projects:1. Power BI Development, and Administration2. Covid tracker (company wide) in collaboration with powerapp developers we created a report project that tracks daily status of each Meralco employee since the outbreak.3. SSAS Cube set up for live connection: Configuration, Deployment, Architecture, and Testing. with comparison analysis on direct query and import. backed up with 1 DV and 1 DE resource. 4. Project Management Reporting - Tracking of Data Management projects, Initiatives, and Tasks.5. Training and Knowledge transfers to Meralco DM staff6. Performance Testing and Analysis
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Aurecon
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Australia
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Design Services
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700 & Above Employee
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Business Intelligence Analyst/Developer
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Nov 2018 - Aug 2019
System/Platforms- ServiceNow- Visual Studio / Azure Devops- SSMS / SSAS / SSIS- Power BI (visualization)- GIT (for version control)- Source SystemsCurrent Activities:- Devops Change and Release Management- Incident, Problem, and Request Management- Report Level, Database, and Cube Enhancements- Unit and Functional Testing- Performance Testing- Agile SDL (Software Development Lifecycle) - ETL batch monitoring/fix- Data Analysis/Data MiningCollaboration with: - Source system owners/SMEs- Service Management and Infrastructure- Business owners/Project DirectorsWeekly Report for:- Memory/Query Processing using Azure- Incident Management- Performance Results and Usage- ETL/SIT SummaryOther Activities:IT Monthly Performance summarizing 10 focus areas: Service Desk, Major Incident and Problem, Transitions, Projects and Portfolios, IT Security, Risks, Architecture, Commercial and Workforce, IT Finance- Maintenance of all the established Power BI reports for IT Service Management and IT Performance space- Established KPIs for Asset Management, IT Infrastructure, and Service Desk- Assistance to IT Performance Reporting- Power BI Governance- Automated Escalation Notification using ServiceNow- Automated ETL/SIT Job failure notifications using MS Flow
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IT Performance and Reports Analyst
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Sep 2017 - Oct 2018
IT OperationsWorked with the IT leadership team in overseeing all of IT teams including Service DeskMaintained the visibility of information to the IT organizationProvided assistance to IT Service Delivery Manager through report presentations, data analysis, and in ensuring continuous service improvements.Worked closely with team leaders through weekly and monthly meetings in reviewing performance and ensuring SLAs and OLAs are met.Microsoft POWER BI In August 2018, applied to take on BI Analyst position, got accepted for the role. Performed 6-week mentorship to 5 analysts, 2-day training to 60 employees, and delivered direct requirements from the CIO.In April 2018, was trained by a third party BI team in Melbourne and participated in the development of SSAS (sql server analysis services) cube which was used in deploying enterprise reporting in Power BI.In March 2018, used web services (rest API) and on-prem gateway to automate all data refresh for Power BI reports, making IT reports update automatically 8-12x a day without any intervention.In December 2017, have developed a single point of reference of the most critical business data in our IT organization accessible either via computer or mobile. This highly interactive reports are updated daily and made available to everyone, from the top level, to senior management, to mid-level and first level executives, to leads, and team members. all using a single source. ServiceNow PERFORMANCE ANALYTICSIn November 2017, I have initiated the utilization of Service Now Performance Analytics. Though it is an out of the box feature, (not a full version) I have developed Performance Reports of some of the most critical KPIs in Incident Management. - Resolution Efficiency; Backlog, Inflow, and Resolution Trend; Escalation SLA; Unassigned Incidents, and etc. this real-time reporting was a breakthrough in the reporting aspect of our IT organization
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ProV International
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Quality and Report Analyst
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Jan 2016 - Oct 2017
Pioneered Maersk Drilling IT Global Service Excellence teamWorked hand in hand with Managers ans Process Owners thru Performance Analytics in IT operations, Process analysis, Forecasting, Summary Preparation and Ad Hoc Reports.In 2017, was awarded for Lasting Contributions on Innovation, Quarterly Top Employee, and recognized for the development of Performance Analytics in Service Now.Skills and Responsibilities for the role: Daily/Weekly/Monthly management reporting and Quality Analysis Service Now Reporting Administration Service Now Performance Analytics Administration Service Now User Administration Service Now Projects and Portfolio Management Collaborates with department and team leads to develop reports and dashboards for their teams to measure process compliance and agreed KPIs Collaborates with the process managers to develop reports for their specific processes Understanding of Business Process and Priorities Overall IT-support knowledge Proactive and focused on Continuous Service Improvements Advanced Skills in MS Excel 2013 or higher
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IT Technical Analyst
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Dec 2015 - Jan 2016
Assigned to Maersk DrillingPlatforms: Windows Server 2012, VDI, Citrix. AD Server, File Server, Exchange Server.Application Systems: SCCM, ITSM (I.T. service management suite), Service Now, Erp, IFS, SAP, mail365, Lync Server, Synergi, XRM, Active Directory.Skills:ITIL service operationHigh Priority Incident ManagementChanged role to QA and Reports Analyst, and became a member of Maersk Drilling IT Global Excellence team – Jan 2016please see attached resume for more Info.
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Fujitsu
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IT Services and IT Consulting
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700 & Above Employee
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IT Service Desk Officer
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Oct 2014 - Dec 2015
Platform: windows server 2008 r2, windows server 2003Active Directory and MS ExchangeDuties and Responsibilities:Incident ManagementEscalations OfficerService Request OfficerHigh Priority Incident HandlingProcess ImprovementQuality Assurance and Reports AnalysisService Desk Operations Training and SupervisionManage Group Policies, Accesses, and Information Security.Email Security, Mailbox access and modification, account creation and termination
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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Analyst
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Oct 2013 - Oct 2014
Time-Labor Management Analyst, assisting employees in their payroll and financial concerns, while maintaining HR applications. 80% numbers, 20% tech. Time-Labor Management Analyst, assisting employees in their payroll and financial concerns, while maintaining HR applications. 80% numbers, 20% tech.
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior IT helpdesk
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Dec 2011 - Apr 2013
I was an IT support for coca-cola, assisting coke employees around the globe with hardware, software, group policy, and networking issues. I specialized VPN and Database management, focused in Active Directory and MS Exchange. I also give instructions and take reports from coca-cola field IT.My manager allowed me to study during this time, I took up 2nd course which is BSBA in Ops Management, and IT Security Analysis in UP. I was an IT support for coca-cola, assisting coke employees around the globe with hardware, software, group policy, and networking issues. I specialized VPN and Database management, focused in Active Directory and MS Exchange. I also give instructions and take reports from coca-cola field IT.My manager allowed me to study during this time, I took up 2nd course which is BSBA in Ops Management, and IT Security Analysis in UP.
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Level 2 Tech support
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Jul 2009 - Jul 2011
I troubleshot software, hardware, and network issues, such as boot issues, registry fixes, .net framework, multi-user setup, and etc. I troubleshot software, hardware, and network issues, such as boot issues, registry fixes, .net framework, multi-user setup, and etc.
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Education
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2005 - 2009
World Citi College
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse -
2011 - 2012
National College of Business and Arts
Bachelor of Science (B.S.), Business Administration, Management and Operations -
2004 - 2005
Siena College
Bachelor of Science (B.S.), Computer Science
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