Experience

HTS

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Recruitment Consultant

  • May 2022 - Present

  Selecting and contacting candidates for restaurants and Hotels;Interviewing and creating a shortlist with all the profile details of each candidate;Preparing candidates for the interviews;Reference check;Offer process;Feedback to all candidates for each role.

• Recruitment Researcher

  • Jan 2020 - Apr 2022

  Researching for talented Hospitality professionals, while increasing our network and talent pool.Scheduling call and making notes about each candidate during the interviews;Searching and learning more about hotels around the world to have a better view of our clients needs.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Dec 2015 - Jun 2019

  • Airplane Emergencies Training • First Aid Training • Primary ensuring the safety and security of customers and colleagues • Being approachable and empathetic to customers, attending their needs considering different nationalities and cultures • Keeping image and uniform up to standards • Discipline with timings, schedules and quick adaptation to new cultures and countries • Sales of duty-free products for commission payments • Airplane Emergencies Training • First Aid Training • Primary ensuring the safety and security of customers and colleagues • Being approachable and empathetic to customers, attending their needs considering different nationalities and cultures • Keeping image and uniform up to standards • Discipline with timings, schedules and quick adaptation to new cultures and countries • Sales of duty-free products for commission payments



Walmart

• United States
• Retail
• 700 & Above Employee

• Personal Assistant

  • Jun 2015 - Dec 2015

  Planning and scheduling meetings • Management of the Director’s personal agenda, trips and events • Organization of files and records • Organization of executive events including the hospitality of our guests; such as support with visas, setting up transportation and hotels • Collecting data and preparing presentations for our internal teams Planning and scheduling meetings • Management of the Director’s personal agenda, trips and events • Organization of files and records • Organization of executive events including the hospitality of our guests; such as support with visas, setting up transportation and hotels • Collecting data and preparing presentations for our internal teams



EPS Concierge

• Orlando, Florida Area

• Travel Sales Agent

  • May 2014 - May 2015

  • International Travel Agent responsibilities targeting USA travelling Brazilian customers • Assisted clients with individual needs; passports, visas, and special transportation requirements • Affective professional communication, developed knowledge and experience in all areas of operation of full-service travel agencies • International Travel Agent responsibilities targeting USA travelling Brazilian customers • Assisted clients with individual needs; passports, visas, and special transportation requirements • Affective professional communication, developed knowledge and experience in all areas of operation of full-service travel agencies



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Analyst

  • Sep 2013 - Mar 2014

  • Gathered and synthesized systems data in order to present our directors, with visual representations of business quality statistics • Engaged into a bi-weekly global video-conference calls to aid in business quality and process improvements utilizing Kaizen • Responsible for tracking and presenting new processes implementation measures/effectiveness • Gathered and synthesized systems data in order to present our directors, with visual representations of business quality statistics • Engaged into a bi-weekly global video-conference calls to aid in business quality and process improvements utilizing Kaizen • Responsible for tracking and presenting new processes implementation measures/effectiveness



Egon Zehnder

• Switzerland
• Business Consulting and Services
• 700 & Above Employee

• Office Administrator

  • Feb 2013 - Aug 2013

  • Performed secretarial/administrative duties for a global head-hunting company • Functioned as a personal assistant to multiple recruiters, aiding with daily scheduling/travel and other logistical requirements • Responsible for general data entry and coding cross-functional information • Performed secretarial/administrative duties for a global head-hunting company • Functioned as a personal assistant to multiple recruiters, aiding with daily scheduling/travel and other logistical requirements • Responsible for general data entry and coding cross-functional information



Costa Brazil Tours & Services

• United States
• Events Services

• Travel Sales Agent

  • Sep 2011 - Dec 2012

  • International Travel Agent responsibilities targeting American and South American customers traveling to the USA and Brazil • Determined customer needs and provided world-class service to corporate, group, and individual travel guests • Managed personalized travel arrangements for a broad diversity of customers • International Travel Agent responsibilities targeting American and South American customers traveling to the USA and Brazil • Determined customer needs and provided world-class service to corporate, group, and individual travel guests • Managed personalized travel arrangements for a broad diversity of customers



Ipsos

• France
• Market Research
• 700 & Above Employee

• Researcher and sales advisor

  • Jun 2009 - Aug 2010

  Responsible for after sale calls and research about the client’s satisfaction • Customer Service, providing personalized requests/scheduling requirement • Sales of new services and insurances Responsible for after sale calls and research about the client’s satisfaction • Customer Service, providing personalized requests/scheduling requirement • Sales of new services and insurances



Universidade Cidade de São Paulo

• Brazil
• Higher Education
• 700 & Above Employee

• Rectory Administrative Assistant

  • Jan 2006 - May 2008

  • Functioned as student services administrative clerk, providing general student support/direction • Essential customer service interactions, providing personalized requests/scheduling requirements • Guided students in applying for scholarship applications/student aid financial service • Functioned as student services administrative clerk, providing general student support/direction • Essential customer service interactions, providing personalized requests/scheduling requirements • Guided students in applying for scholarship applications/student aid financial service