Experience

Back Market

• France
• Internet Marketplace Platforms
• 500 - 600 Employee

• Team Lead

  • Sep 2022 - Present

  Managerial position responsible for overseeing and guiding a team. Some of the main tasks involve coordinating team efforts, ensuring productivity, and fostering a positive and efficient work environment while following a defined roadmap.

• Seller Support Advisor - Global Markets

  • Jan 2021 - Sep 2022

  This role involved providing assistance and support to businesses partners that sell products on the platform. The main duties involved ensuring a positive experience for sellers, resolving issues, and helping them navigate the platform's tools and policies.

• Quality Account Manager - Italian Market

  • Dec 2019 - Jan 2021

  Responsible for maintaining and enhancing the relationship between the company and its business partners. This role focused on maintaining customer satisfaction, building long-term relationships, and ultimately driving business growth through quality control.

• Customer Champion - Italian Market

  • Aug 2019 - Dec 2019

  Customer service role which involved assisting and supporting customers to ensure they had a positive experience with the company's products and services. Their primary goal was to resolve issues, address concerns, answer inquiries, and provide information to enhance customer satisfaction and loyalty.



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Officer

  • Oct 2018 - May 2019

  Insightful administrative experience in a multinational firm. Diplomacy and handling personal data whilst working for a number of European missions are at the center of this role. Insightful administrative experience in a multinational firm. Diplomacy and handling personal data whilst working for a number of European missions are at the center of this role.