Experience

Sovern LA
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Director Of Operations

  • Oct 2021 - Present

Glo
• United States
• Defense and Space Manufacturing
• Customer Experience Agent

  • Jul 2021 - Present

FAM Brands
• United States
• Apparel & Fashion
• 100 - 200 Employee
• Order Management

  • Mar 2021 - Jul 2021


Manduka

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Operations Manager

  • Sep 2019 - Mar 2021

  • Provide hands on order management and support, as well as strategic advice on order optimization.• Proactively identify and engage stakeholders at key retail accounts.• Partner with Sales to identify opportunities for customer growth.• Identify areas of potential customer churn, takes proactive measures to ensure customer retention.

• Customer Care Associate / Interim Inside Sales Rep

  • Sep 2018 - Mar 2021



The Baby Box Company

• Senior US Partner Manager

  • Dec 2016 - Mar 2018

  Assisted in establishing clients and distribution sites for new state programs. Worked with government and healthcare officials directly in 4 launched states. Maintained accounts while seeking new partners. Distributed over 1000 Baby Boxes at trade shows and launch events. Helped parents create accounts on company customer portal, provided assistance in use and understanding of the Baby Box. Worked with Operations, warehouse and Logistics Company. Tracked bulk orders, redirect shipments and rectify shipping errors. Assisting in management of social media accounts, focusing on Pinterest. Using site to generate sales and interest in products and educational material. Cross trained in customer service to assist during peak periods. Show less



Image Solutions, Inc.

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Customer Service Coordinator

  • Dec 2015 - May 2016

  Worked with Buyers, Account Managers and Sales team processing sample order request. Created PO’s and coordinated tracking, receiving and return of items with vendors Provided detailed customer service to customers seeking information regarding but not limited to; Order status, tracking information, special embroidery request, warehouse error/mis-shipments and billing/invoice request Interim Account Manager; Managed manual order entry using NetSuite and external customer websites for special projects and day to day orders. Worked with corporate contacts and warehouse manager regarding inventory status and sales reports Established and maintained Customer Return process using the 5s’s of lean sigma. Investigated UPS returns, mis-ships and customer returns. Following up with customers as needed Show less



Laureate Education Inc.

• United States
• Higher Education
• 700 & Above Employee

• Senior University Relations Specialist/Faculty Manager

  • Jun 2006 - Nov 2014

  Provided remarkable customer service and assisted in conflict resolution as needed Managed dynamic team of 17+ evaluators setting deadline expectations, time off request, and assigned work load Worked weekly with Accounts Receivable for cancellations and refunds Proofing and updating quarterly marketing pieces Assisted marketing department in management and documentation of testimonials Worked with a broad variety of personalities and am well equipped to better align incentives Show less



Bella Beat

• Co-Founder, Wardrobe Stylist, Editor, Creative Director

  • Sep 2007 - Oct 2008

  Handled the company’s online presence – regularly updated the company’s website and various social media accounts Lead Styling/Assistant Styling for marketing campaigns including in studio and multiple off-site shoots Advised clients on wardrobe/closet organization Ran daily shoots while maintaining energy in studio at all times Handled the company’s online presence – regularly updated the company’s website and various social media accounts Lead Styling/Assistant Styling for marketing campaigns including in studio and multiple off-site shoots Advised clients on wardrobe/closet organization Ran daily shoots while maintaining energy in studio at all times



Laureate Education

• United States
• Higher Education
• 700 & Above Employee

• Continuing Education Representative

  • Mar 2005 - Jul 2006

  Constantly updated company’s contact and mailing list Provided excellent front line customer service with students, admin/staff, and faculty Managed all inbound/outbound communications in high volume call center Collaborated with University Relations and the Operations Department in resolving student issues Constantly met and exceeded service expectations Constantly updated company’s contact and mailing list Provided excellent front line customer service with students, admin/staff, and faculty Managed all inbound/outbound communications in high volume call center Collaborated with University Relations and the Operations Department in resolving student issues Constantly met and exceeded service expectations