IT Manager

• Sep 2023 - Present

Troubleshoot complex hardware and software issues.  Identify, diagnose, and resolve support and service requests pertaining to computer hardware, software, services, and applications.  Identify, diagnose, and resolve networking issues.  Maintain and manage company servers.  Provide technical support on-site or via remote-access systems.  Install and figure computer systems.  Respond to IT support and service requests.  Plan work efficiently to minimize disruptions… Show more Troubleshoot complex hardware and software issues.  Identify, diagnose, and resolve support and service requests pertaining to computer hardware, software, services, and applications.  Identify, diagnose, and resolve networking issues.  Maintain and manage company servers.  Provide technical support on-site or via remote-access systems.  Install and figure computer systems.  Respond to IT support and service requests.  Plan work efficiently to minimize disruptions to production. Manage networks and servers including Google workspace and office 365, kVM and Hyper-V virtual servers. Show less Troubleshoot complex hardware and software issues.  Identify, diagnose, and resolve support and service requests pertaining to computer hardware, software, services, and applications.  Identify, diagnose, and resolve networking issues.  Maintain and manage company servers.  Provide technical support on-site or via remote-access systems.  Install and figure computer systems.  Respond to IT support and service requests.  Plan work efficiently to minimize disruptions… Show more Troubleshoot complex hardware and software issues.  Identify, diagnose, and resolve support and service requests pertaining to computer hardware, software, services, and applications.  Identify, diagnose, and resolve networking issues.  Maintain and manage company servers.  Provide technical support on-site or via remote-access systems.  Install and figure computer systems.  Respond to IT support and service requests.  Plan work efficiently to minimize disruptions to production. Manage networks and servers including Google workspace and office 365, kVM and Hyper-V virtual servers. Show less

Support Engineer T3

• Mar 2022 - Feb 2023

Working as Contractor for Microsoft on UEX resolving issues in: onPrem Windows OS Servers, printing, networking and Azure environments. ● Forensic and deep data analysis to find the issue root cause. ● Resolving PowerShell scripting issues as a deep root cause solution OS level. ● Successfully orchestrating between different team resolution projects and delivered results. ● Resolving network issues related to OS functionality (Communication between OS and devices over VPN, Network… Show more Working as Contractor for Microsoft on UEX resolving issues in: onPrem Windows OS Servers, printing, networking and Azure environments. ● Forensic and deep data analysis to find the issue root cause. ● Resolving PowerShell scripting issues as a deep root cause solution OS level. ● Successfully orchestrating between different team resolution projects and delivered results. ● Resolving network issues related to OS functionality (Communication between OS and devices over VPN, Network or external network devices. ● Resolving issues related to Virtual Machines and troubleshooting Hyper-V, VMware and Citrix XenDesktop and XenApp issues. ● Resolving issues related to private cloud (virtual apps and virtual backup servers. ● Resolving Issues related to Windows backup and Network storage. ● Managed features for restriction control (AppGuard and others), Intune and GPO for environment control. ● Microsoft 365 and Office 365 Troubleshoot. Show less Working as Contractor for Microsoft on UEX resolving issues in: onPrem Windows OS Servers, printing, networking and Azure environments. ● Forensic and deep data analysis to find the issue root cause. ● Resolving PowerShell scripting issues as a deep root cause solution OS level. ● Successfully orchestrating between different team resolution projects and delivered results. ● Resolving network issues related to OS functionality (Communication between OS and devices over VPN, Network… Show more Working as Contractor for Microsoft on UEX resolving issues in: onPrem Windows OS Servers, printing, networking and Azure environments. ● Forensic and deep data analysis to find the issue root cause. ● Resolving PowerShell scripting issues as a deep root cause solution OS level. ● Successfully orchestrating between different team resolution projects and delivered results. ● Resolving network issues related to OS functionality (Communication between OS and devices over VPN, Network or external network devices. ● Resolving issues related to Virtual Machines and troubleshooting Hyper-V, VMware and Citrix XenDesktop and XenApp issues. ● Resolving issues related to private cloud (virtual apps and virtual backup servers. ● Resolving Issues related to Windows backup and Network storage. ● Managed features for restriction control (AppGuard and others), Intune and GPO for environment control. ● Microsoft 365 and Office 365 Troubleshoot. Show less

IT support

• Nov 2020 - Mar 2022

Successfully Provided IT support and found issue root cause and complete resolution of issues. ● Administer user accounts, devices and networks on DHCP. AD and DNS. (Including JAMF) ● Managing Cloud user accounts and Helping with some AWS cloud issues. ● Successfully provided IT support with virtual machines as Hyper-V and Amazon EC2. ● Resolving issues with Kerberos, Certificates and VPNs. ● Resolving issues related to Linux Scripts CLI, PowerShell Scripting, reimaging… Show more Successfully Provided IT support and found issue root cause and complete resolution of issues. ● Administer user accounts, devices and networks on DHCP. AD and DNS. (Including JAMF) ● Managing Cloud user accounts and Helping with some AWS cloud issues. ● Successfully provided IT support with virtual machines as Hyper-V and Amazon EC2. ● Resolving issues with Kerberos, Certificates and VPNs. ● Resolving issues related to Linux Scripts CLI, PowerShell Scripting, reimaging devices. ● Resolving network related issues. ● Successfully resolved issues on Microsoft 365 and Cloud Exchange (scripting level). Show less Successfully Provided IT support and found issue root cause and complete resolution of issues. ● Administer user accounts, devices and networks on DHCP. AD and DNS. (Including JAMF) ● Managing Cloud user accounts and Helping with some AWS cloud issues. ● Successfully provided IT support with virtual machines as Hyper-V and Amazon EC2. ● Resolving issues with Kerberos, Certificates and VPNs. ● Resolving issues related to Linux Scripts CLI, PowerShell Scripting, reimaging… Show more Successfully Provided IT support and found issue root cause and complete resolution of issues. ● Administer user accounts, devices and networks on DHCP. AD and DNS. (Including JAMF) ● Managing Cloud user accounts and Helping with some AWS cloud issues. ● Successfully provided IT support with virtual machines as Hyper-V and Amazon EC2. ● Resolving issues with Kerberos, Certificates and VPNs. ● Resolving issues related to Linux Scripts CLI, PowerShell Scripting, reimaging devices. ● Resolving network related issues. ● Successfully resolved issues on Microsoft 365 and Cloud Exchange (scripting level). Show less

Data Analyst

• Nov 2019 - Nov 2020

Analista

• Nov 2019 - Nov 2020

Support Technician II

• Jan 2018 - Oct 2019

System Administrator, Infrastructure & IT Support

• Jun 2015 - Jun 2017

Investigate arising incidents caused by malicious activities and identify false positives. ● Helpdesk Manager and IT Support team manager. ● Strategic planning, Data analytics, pivot tables and dynamic tables- graphic generating for the CEO. ● Infrastructure administrator successfully managed network, server, IT services and systems. ● Managed Virtual Machines (VMware and Hyper-V), network security, Bandwidth load balancer and Energy balancer and backup for redundancy and resilient… Show more Investigate arising incidents caused by malicious activities and identify false positives. ● Helpdesk Manager and IT Support team manager. ● Strategic planning, Data analytics, pivot tables and dynamic tables- graphic generating for the CEO. ● Infrastructure administrator successfully managed network, server, IT services and systems. ● Managed Virtual Machines (VMware and Hyper-V), network security, Bandwidth load balancer and Energy balancer and backup for redundancy and resilient environment. ● Managed SQL Database Server and Exchange server including managed Email accounts and Domains. Show less Investigate arising incidents caused by malicious activities and identify false positives. ● Helpdesk Manager and IT Support team manager. ● Strategic planning, Data analytics, pivot tables and dynamic tables- graphic generating for the CEO. ● Infrastructure administrator successfully managed network, server, IT services and systems. ● Managed Virtual Machines (VMware and Hyper-V), network security, Bandwidth load balancer and Energy balancer and backup for redundancy and resilient… Show more Investigate arising incidents caused by malicious activities and identify false positives. ● Helpdesk Manager and IT Support team manager. ● Strategic planning, Data analytics, pivot tables and dynamic tables- graphic generating for the CEO. ● Infrastructure administrator successfully managed network, server, IT services and systems. ● Managed Virtual Machines (VMware and Hyper-V), network security, Bandwidth load balancer and Energy balancer and backup for redundancy and resilient environment. ● Managed SQL Database Server and Exchange server including managed Email accounts and Domains. Show less

System Manager

• Jan 2009 - Dec 2010

Administrando el sitio web, soporte técnico, gestión del servidor informático, instalación de cableado de red, administración de la base de datos SQL y del Sistema de facturación e inventario, supervisar y dirigir a los trabajadores de informática, configurar y administrar cuentas de correo en Exchange. Administrando el sitio web, soporte técnico, gestión del servidor informático, instalación de cableado de red, administración de la base de datos SQL y del Sistema de facturación e inventario, supervisar y dirigir a los trabajadores de informática, configurar y administrar cuentas de correo en Exchange.

Soporte Tecnico

• Mar 2007 - Oct 2009

Soporte Técnico, instalación de red, actualización de equipos, administración del servidor, gestión de las cuentas Exchange y configuración del Outlook en las computadoras personales. Soporte Técnico, instalación de red, actualización de equipos, administración del servidor, gestión de las cuentas Exchange y configuración del Outlook en las computadoras personales.