Erica Smith RN,MS,MBA,CHDA
Adjunct Professor at University at Buffalo School of Nursing- Claim this Profile
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Bio
Brian Cotter
Erica possesses a rare combination of exceptional skills, education, and talent that truly sets her apart as an outstanding analyst, mentor, presenter, and leader. She designed the provider opportunity analysis from scratch and develop an initial process to automate the production of them that was truly impressive. Moreover, she handled high-volume ad-hoc analyses in response to internal and external time-sensitive requests with ease, all while developing a multitude of new analytic capabilities - too many to count. One of Erica's most notable accomplishments was the development of a process to rank each type of episode for all provider TINs by cost and quality in support of the providers of distinction assessment. Throughout all of these endeavors, Erica presented to internal and external clients with an unparalleled level of professionalism and expertise, receiving positive feedback at every turn. It is worth noting that Erica is not only an all-star in her work but also a kind and supportive team member. It was truly a pleasure to work with Erica and get to know her.
Dan Kopp, MD
I worked with Erica from February 2010 to June 2011 when I was Chief Medical Officer at Faxton St. Luke's Healthcare and she was a Clinical Analyst in our Information Technology Department. I met with her frequently as we implemented our Electronic Medical Record. She was phenomenal in her work with physicians and mid-level providers. Always pleasant, courteous, and extremely efficient, she had the ability to bring providers to a comfortable level of proficiency very quickly. I particularly appreciated her ability to analyze utilization data, spot opportunities for improvement, and make solid recommendations. Erica is a uniquely talented individual who combines great technical skills with superb relational skills. If ever in a position to hire her, I would add her to my team as quickly as possible. Daniel L. Kopp, M.D. Physician Consultant Creative Health Care Management
Brian Cotter
Erica possesses a rare combination of exceptional skills, education, and talent that truly sets her apart as an outstanding analyst, mentor, presenter, and leader. She designed the provider opportunity analysis from scratch and develop an initial process to automate the production of them that was truly impressive. Moreover, she handled high-volume ad-hoc analyses in response to internal and external time-sensitive requests with ease, all while developing a multitude of new analytic capabilities - too many to count. One of Erica's most notable accomplishments was the development of a process to rank each type of episode for all provider TINs by cost and quality in support of the providers of distinction assessment. Throughout all of these endeavors, Erica presented to internal and external clients with an unparalleled level of professionalism and expertise, receiving positive feedback at every turn. It is worth noting that Erica is not only an all-star in her work but also a kind and supportive team member. It was truly a pleasure to work with Erica and get to know her.
Dan Kopp, MD
I worked with Erica from February 2010 to June 2011 when I was Chief Medical Officer at Faxton St. Luke's Healthcare and she was a Clinical Analyst in our Information Technology Department. I met with her frequently as we implemented our Electronic Medical Record. She was phenomenal in her work with physicians and mid-level providers. Always pleasant, courteous, and extremely efficient, she had the ability to bring providers to a comfortable level of proficiency very quickly. I particularly appreciated her ability to analyze utilization data, spot opportunities for improvement, and make solid recommendations. Erica is a uniquely talented individual who combines great technical skills with superb relational skills. If ever in a position to hire her, I would add her to my team as quickly as possible. Daniel L. Kopp, M.D. Physician Consultant Creative Health Care Management
Brian Cotter
Erica possesses a rare combination of exceptional skills, education, and talent that truly sets her apart as an outstanding analyst, mentor, presenter, and leader. She designed the provider opportunity analysis from scratch and develop an initial process to automate the production of them that was truly impressive. Moreover, she handled high-volume ad-hoc analyses in response to internal and external time-sensitive requests with ease, all while developing a multitude of new analytic capabilities - too many to count. One of Erica's most notable accomplishments was the development of a process to rank each type of episode for all provider TINs by cost and quality in support of the providers of distinction assessment. Throughout all of these endeavors, Erica presented to internal and external clients with an unparalleled level of professionalism and expertise, receiving positive feedback at every turn. It is worth noting that Erica is not only an all-star in her work but also a kind and supportive team member. It was truly a pleasure to work with Erica and get to know her.
Dan Kopp, MD
I worked with Erica from February 2010 to June 2011 when I was Chief Medical Officer at Faxton St. Luke's Healthcare and she was a Clinical Analyst in our Information Technology Department. I met with her frequently as we implemented our Electronic Medical Record. She was phenomenal in her work with physicians and mid-level providers. Always pleasant, courteous, and extremely efficient, she had the ability to bring providers to a comfortable level of proficiency very quickly. I particularly appreciated her ability to analyze utilization data, spot opportunities for improvement, and make solid recommendations. Erica is a uniquely talented individual who combines great technical skills with superb relational skills. If ever in a position to hire her, I would add her to my team as quickly as possible. Daniel L. Kopp, M.D. Physician Consultant Creative Health Care Management
Brian Cotter
Erica possesses a rare combination of exceptional skills, education, and talent that truly sets her apart as an outstanding analyst, mentor, presenter, and leader. She designed the provider opportunity analysis from scratch and develop an initial process to automate the production of them that was truly impressive. Moreover, she handled high-volume ad-hoc analyses in response to internal and external time-sensitive requests with ease, all while developing a multitude of new analytic capabilities - too many to count. One of Erica's most notable accomplishments was the development of a process to rank each type of episode for all provider TINs by cost and quality in support of the providers of distinction assessment. Throughout all of these endeavors, Erica presented to internal and external clients with an unparalleled level of professionalism and expertise, receiving positive feedback at every turn. It is worth noting that Erica is not only an all-star in her work but also a kind and supportive team member. It was truly a pleasure to work with Erica and get to know her.
Dan Kopp, MD
I worked with Erica from February 2010 to June 2011 when I was Chief Medical Officer at Faxton St. Luke's Healthcare and she was a Clinical Analyst in our Information Technology Department. I met with her frequently as we implemented our Electronic Medical Record. She was phenomenal in her work with physicians and mid-level providers. Always pleasant, courteous, and extremely efficient, she had the ability to bring providers to a comfortable level of proficiency very quickly. I particularly appreciated her ability to analyze utilization data, spot opportunities for improvement, and make solid recommendations. Erica is a uniquely talented individual who combines great technical skills with superb relational skills. If ever in a position to hire her, I would add her to my team as quickly as possible. Daniel L. Kopp, M.D. Physician Consultant Creative Health Care Management
Credentials
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Artificial Intelligence Algorithms Models and Limitations
CourseraDec, 2022- Oct, 2024 -
Data Analysis with Python
IBMFeb, 2020- Oct, 2024 -
Python for Data Science
edXDec, 2019- Oct, 2024 -
Certified Health Data Analyst (CHDA)
AHIMASep, 2019- Oct, 2024 -
Analyzing and Visualizing Data with Microsoft Power BI
MicrosoftMar, 2019- Oct, 2024 -
Data Analytics
Cornell UniversityJul, 2018- Oct, 2024 -
Managing Big Data with MySQL
Coursera Course CertificatesAug, 2016- Oct, 2024 -
Data Visualization and Communication with Tableau
Coursera Course CertificatesJul, 2016- Oct, 2024 -
Mastering Data Analysis in Excel
Coursera Course CertificatesJun, 2016- Oct, 2024 -
Business Metrics for Data-Driven Companies
Coursera Course CertificatesApr, 2016- Oct, 2024 -
The Data Scientist’s Toolbox
Coursera Course CertificatesNov, 2015- Oct, 2024 -
Registered Nurse
New York State Department of EducationJul, 2008- Oct, 2024
Experience
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University at Buffalo School of Nursing
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United States
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Higher Education
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1 - 100 Employee
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Adjunct Professor
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Aug 2022 - Present
Instruct nursing students in courses related to health informatics Instruct nursing students in courses related to health informatics
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St. John Fisher University
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United States
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Higher Education
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500 - 600 Employee
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Adjunct Professor
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Jul 2020 - Present
Instruct graduate and undergraduate students within the Public Health program Instruct graduate and undergraduate students within the Public Health program
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Enlace Health
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Service Delivery Consultant
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Aug 2022 - Feb 2023
Combining executive-level healthcare DNA with an extensible technology platform, Enlace is the bridge from chaotic healthcare to the healthcare world when Triple Aim optimization is truly realized. Combining executive-level healthcare DNA with an extensible technology platform, Enlace is the bridge from chaotic healthcare to the healthcare world when Triple Aim optimization is truly realized.
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Signify Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director of Clinical Operations
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Apr 2022 - Sep 2022
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Senior Manager, Opportunity Analytics
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Oct 2020 - Apr 2022
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Manager, Opportunity Analytics
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Oct 2019 - Oct 2020
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Altarum
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Senior Health Informaticist
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Oct 2018 - Sep 2019
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Finger Lakes Performing Provider System
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Population Health and Quality Sr. Manager
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Oct 2016 - Oct 2018
Responsible for developing and directing the population health initiatives associated with FLPPS overarching goal of creating an integrated delivery system. Use clinical domain knowledge and data analysis to build a roadmap for success with quality outcomes. Responsible for developing and directing the population health initiatives associated with FLPPS overarching goal of creating an integrated delivery system. Use clinical domain knowledge and data analysis to build a roadmap for success with quality outcomes.
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Rochester Regional Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager of Quality- ElderONE
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Oct 2015 - Oct 2016
Development and maintenance of the quality assurance and performance improvement program for a Western NY PACE organization; analysis of clinical quality and participant safety; oversight of 2 performance improvement coordinators and a nurse educator
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Performance Improvement Coordinator- ElderONE
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May 2015 - Oct 2015
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CDS Monarch
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Individual and Family Services
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Executive Vice President of Quality and Initiatives
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May 2014 - Apr 2015
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Excellus BCBS
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United States
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Insurance
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700 & Above Employee
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Director of Care Management Analytics
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May 2011 - May 2014
Lead a team of programmer/ analysts in creating data sets and analytic reports for utilization and case management. Work with health plan leadership to improve analytic capabilities across the organization. Using nursing experience, act as a liaison between clinical end-users and technical programmers to facilitate superior analytic results. Lead a team of programmer/ analysts in creating data sets and analytic reports for utilization and case management. Work with health plan leadership to improve analytic capabilities across the organization. Using nursing experience, act as a liaison between clinical end-users and technical programmers to facilitate superior analytic results.
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Faxton-St. Luke's Healthcare
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Clinical Systems Analyst
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Feb 2010 - May 2011
Working knowledge of GE's Centricity EMR. Advanced knowledge of Allscripts (Eclipsys) Sunrise Clinical Manager. Specialize in physician/ mid-level training on EMR applications. Focus on CPOE workflow design and training. Develop, configure, and maintain Clinical Summary views within SCM. Analyze provider utilization data and look for opportunities to improve adoption to meet corporate goals. Work closely with providers to improve workflow, troubleshoot, and customize EMR display to meet diverse needs. Show less
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EXCELLUS BLUECROSS BLUESHIELD
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United States
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Human Resources Services
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1 - 100 Employee
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Program Manager, Medical Services Program Development
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Jun 2009 - Mar 2010
Analyze health plan claim data to identify utilization and cost trends. Use statistical software to create graphic-based representations of data for senior leadership. Design blended utilization, case, and disease management programs to flatten or decrease upward trends. Identify provider and member outliers and refer to network management or case management staff for outreach.
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Medical Services Contract Manager
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Oct 2007 - Jun 2009
Managed business and technical relationship with external radiology authorization vendor. Quickly responded to clinical and non-clinical program complaints. Recruited assistance from cross-functional teams within the organization. Supervised four clerical staff and one R.N. reviewer. Other duties included project management, auditing compliance with managed care law and HIPAA policies, issue analysis and resolution, and communicating information to senior leadership in an accurate and timely manner. Show less
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Medical Intake Representative/ Team Lead
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Jul 2003 - Oct 2007
Represented medical intake on workgroups and project teams. Designed and implemented quality assurance programs for intake representatives. Acted as an information and workflow resource for intake representatives. Assisted supervisor with team performance improvement and coaching. Assisted providers and members in obtaining referrals and authorizations for medical treatment.
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Little Falls Hospital
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Registered Nurse
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Sep 2008 - Dec 2008
Delivered safe and effective nursing care to patients in a medical/ surgical inpatient environment. Communicated with physicians, nursing staff, and members of the interdisciplinary team. Maintained accurate chart documentation and medication delivery records. Planned for post-discharge needs. Provided patient teaching and evaluated successful learning. Delivered safe and effective nursing care to patients in a medical/ surgical inpatient environment. Communicated with physicians, nursing staff, and members of the interdisciplinary team. Maintained accurate chart documentation and medication delivery records. Planned for post-discharge needs. Provided patient teaching and evaluated successful learning.
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VALLEY HEALTH SERVICES
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Business Office Department Head/ Accountant
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Mar 2002 - Jul 2003
Supervised six employees in the Business Office. Assisted Chief Financial Officer with various financial reports. Performed operational analyses and designed process improvement plans. Communicated with facility leadership and other department managers to ensure accurate and timely information distribution.
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Data Entry/ Accounts Payable
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May 2001 - Mar 2002
Primary Responsibility: Posted all charges, cash and payments received to the proper resident accounts. Performed payroll duties for two hundred employees.
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ATHENA HEALTHCARE
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Nursing Homes and Residential Care Facilities
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Ward Clerk, Nursing Secretary, Accounts Payable/Accounts Receivable
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Jun 1996 - Apr 2001
Primary Responsibilities: I started with this company in 1996 as a part-time data entry clerk. After learning various aspects of SNF operations, I was promoted to Ward Clerk and then Nursing Secretary. I assisted the Director of Nursing Services with staff scheduling, in-service training, reports for the Department of Health, and drug reconciliation. Later, I was promoted to Accounts Payable and then on to Director of Financial Services, in which I was responsible for patient billing in a 100-bed SNF, and working the trial balance, and various financial reports. Show less
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Education
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2021 -
University at Buffalo School of Nursing
Doctor of Philosophy - PhD, Nursing -
2014 - 2017
University of Rochester - Simon Business School
Master of Business Administration (MBA), Business Administration and Management, General -
2010 - 2013
Northeastern University
Masters, Health Informatics -
2008 - 2010
Utica College
Bachelor's, Nursing -
2006 - 2008
St. Elizabeth College of Nursing
Associate's, Nursing -
2003 - 2005
Herkimer County Community College
Associate's, Health Services Management -
1992 - 1995
Litchfield High School
High School Diploma, AP/ College Prep
Community
