Treatment Coordinator

• Jun 2020 - Present

Patient Intake Coordinator

• Feb 2020 - Present

Billing and Coding extern

• Oct 2019 - Nov 2019

Front End Biller

• Oct 2019 - Oct 2019

Workforce Analyst

• Feb 2013 - Nov 2016

Supports all intraday management processes in support of operations to achieve business service level objectives and maximize efficiency and occupancyAnalyzes call center and agent historical performance, and manages call type changes (IEX Workforce experienced)Analyze statistical data and provide report generationApprove discretionary activities to increase occupancyIncrease staffing levels or modify call routing to increase service levelsCommunicate identified intraday risks to management and other department analystsExceptional communication skills, both written and verbalHigh degree of analytical thinking with demonstrated talent in identifying, improving and streamlining processes for efficiencyIntermediate/Advanced MS Excel skills and extensive software proficiency in a variety of applications are a plusAbility to juggle priorities and multiple projects simultaneously; exemplary planning and organizational skills; details oriented; and be a results driven achieverDemonstrates professional behavior, team work, punctual, dependable, and adheres to company policies & procedures.

Customer Service Representative

• Apr 2012 - Feb 2013

Efficiently answer customer service and basic trouble shooting questionsProficiently explain billing and answer any questionsEfficiently assist customers in Assumption of Liability processMeet metric goals such as Average Handle Time and Customer Service Satisfaction Ratings Efficiently answer customer service and basic trouble shooting questionsProficiently explain billing and answer any questionsEfficiently assist customers in Assumption of Liability processMeet metric goals such as Average Handle Time and Customer Service Satisfaction Ratings