Experience

Biopharma-mea
• United Arab Emirates
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Marketing Support Specialist

  • Jan 2022 - Present


Ibrotel Miramar Al aqua Beach Resort

• Executive Sales Coordinator

  • Apr 2013 - Jul 2018

  *Maintain organized sales records and report month-end goal setting to the senior management team. *Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads. *Support senior management by completing orders and keeping customers informed of delays and delivery dates. *Attend essential sales training meetings and develop an understanding of all the company's services and products. *Monitor and organize inventory while effectively tracking new services and products for sale. *Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone. *Establish active communication and engagement with sales representatives to ensure that orders are processed promptly. *Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports. Show less



Meeting Point Travel Dubai

• Reservations Assistant

  • Jan 2012 - Mar 2013

  Handel the inbound hotel booking, transportation and excursions-reservation department. Handle the groups and the events ( Mice ). Handel the inbound hotel booking, transportation and excursions-reservation department. Handle the groups and the events ( Mice ).



JW Marriott

• Hospitality
• 700 & Above Employee

• Guest Relations Supervisor

  • Nov 2009 - Nov 2011

  *Communicate with the guests and their respective PRs. *Handle the queries of the guests related to any procedure of the hotel efficiently. *Manage the services for the guests such as valets,check-out procedures, luggage handling, pick and drop services, etc efficiently. *Ensure the Front Desk office staff is available all the time for assistance. *Supervise and coordinate the arrival and departures of the special guests and VIP guests. *Manage the messages and emails for the guests and ensure they are delivered safely. *Handle guest's complaints and issues and negotiate with them effectively. *Ensure guest satisfaction via outstanding service. *Train and manage guest relations team members. *Stay updated with the latest trends in the hospitality industry. Show less



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Customer Service Agent

  • Jan 2008 - Oct 2009

  *Attending phone inquiries the network interruptions and products offered by the company ( over 150 phone calls a day ). * Attending training in the customer service and psychology. *Attending phone inquiries the network interruptions and products offered by the company ( over 150 phone calls a day ). * Attending training in the customer service and psychology.



InterContinental Hotels & Resorts

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Sales Employee

  • Jul 2007 - Dec 2007

  Sales calls Training Sales calls Training