Experience

Green River

• Software Development
• 1 - 100 Employee

• Director of Project Management, Partner

  • Mar 2021 - Present

• Technical Project Manager

  • Sep 2018 - Mar 2021



Event 360

• United States
• Events Services
• 200 - 300 Employee

• Technical Operations Manager

  • May 2011 - Sep 2018

  • Serve as project manager. Develop and manage project relationships, deliverables, tasks, and timelines throughout the project life cycle. • Serve as product manager. Establish the product roadmap, and generate ideas for product growth. Interface with stakeholders to document business objectives, feature requirements, and user-experience design. Groom the product backlog, and work with application developers to establish workflow and release schedules. Run a/b testing on features to identify gaps in user needs and implement continuous quality improvement. Develop, report, and analyze product KPIs. • Create test plans and use cases, and thoroughly test all deliverables before submitting them for review, ensuring cross-browser and cross-device compatibility. Document bugs and work with developers to prioritize resolution. • Develop and maintain all product and project-related documentation, including standard operating procedures and training materials. Train staff on feature functionality. • Serve as system administrator for multiple CRM and CMS systems. Create web pages, web forms, queries, and reports, and manage their related components within the CRM system. Implement database changes and customizations. Create and maintain user accounts, and provide technical assistance as needed. • Serve as liaison with third party vendors. Work with vendors to identify and resolve system bugs and implement improvements. Review release notes and communicate changes to staff. • Manage the service ticket queue. Provide level two support for technical issues. • Hire, train, and supervise IT Project Coordinator. • Recipient of the 2013 Rock Star Award, given annually to the team member whose ideas, innovation, and hard work has most impacted the company over the past year.



Chicago Independent Radio Project (CHIRP)

• United States
• Musicians
• 1 - 100 Employee

• Development Director

  • Aug 2008 - Jan 2014

  •Develop yearly fundraising plans; seek out and implement potential fundraising opportunities and report to Board of Directors on all fundraising activities and outcomes •Seek out and submit grants to well-matched funders •Work with individuals and local businesses to solicit donations; maintain donor database and all donor related materials; develop donor incentives and process fulfillment of thank you gifts •Track merchandise inventory; process and fulfill all online store purchases •Update website content, blog posts, and eblast segments as needed •Manage organizational email list •Assign tasks to volunteers and track volunteer hours



State of Illinois

• Government Administration
• 700 & Above Employee

• Service Coordinator, Access to Recovery Program

  • Dec 2005 - May 2011

  Fiscal Administrator and Utilization Review Specialist •Assisted in designing, budgeting, and implementing three multi-year federal grants totaling $43 million. Assisted in the creation of program forms, protocols, policies, and procedures. Served as one of four key staff representing Illinois to Substance Abuse & Mental Health Services Administration, Center for Substance Abuse Treatment (SAMHSA/CSAT). •Projected client enrollment and spending over the course of each fiscal year. Monitored and reported on progress toward program goals, including grant award burn rate and federal data collection compliance rates. •Oversaw development, implementation, and state-wide use of program database. Created accounts and trained users. Reported system bugs to IT and development staff. Worked with developers to generate ongoing improvements to the system. •Ensured the accuracy of payments to vendors by creating processes for resolving billing errors and monitoring for potential fraud, waste, and abuse. •Interfaced with over 100 external agencies state-wide and provided technical assistance as needed. •Developed and submitted weekly, monthly, quarterly, and ad hoc reports as needed. •Created and updated all program website content.


Striding Lion InterArts Workshop
• United States
• Performing Arts
• Producer

  • Sep 2008 - Apr 2009


Caritas

• Non-profit Organizations
• 100 - 200 Employee

• Data Research Coordinator

  • Sep 2003 - Dec 2005

  •Developed and maintained standard operating procedures and research collection tools •Served as the hub for all project data; ensured data integrity and cleaned data as needed for on-site and satellite site databases•Form processing and tracking, including mass mailing to external organizations, data entry of forms received, and communication with agencies regarding incomplete or missing data•Developed and monitored quality assurance projects and implemented improvements as needed•Generated weekly, monthly, quarterly, and ad hoc reports as needed to the Department of Children and Family Services (DCFS) and other contracted agencies•Trained and interfaced with external organizations on project goals and research collection tools•Responsibilities included hiring, training, and supervising data research assistants•Member of the company Quality Management Team

• Data Research Assistant

  • Oct 2001 - Sep 2003

  See description combined under Data Research Coordinator position.