Experience

Janssen Research & Development, LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Intake Specialist, Global Case Receipt through Acro Service Corporation

  • 2021 - Present

  • Assess incoming cases and complete initial reviews.• Evaluate seriousness assessments within the Global Inbound Receipt System.• Conduct duplicate searches to determine the correct action for individual cases. • Enter data on demographics. • Reconcile Product Quality Complaint communications.• Process Non-Serious, Non-Interventional Adverse Event reports.• Create new cases with the Case Processing team. • Assess incoming cases and complete initial reviews.• Evaluate seriousness assessments within the Global Inbound Receipt System.• Conduct duplicate searches to determine the correct action for individual cases. • Enter data on demographics. • Reconcile Product Quality Complaint communications.• Process Non-Serious, Non-Interventional Adverse Event reports.• Create new cases with the Case Processing team.



Ashfield Healthcare

• United Kingdom
• Hospitality

• Healthcare Communicator

  • 2020 - 2021

  • Document relevant demographic information for client-specific programs.• Monitor inbound inbox for department referrals and potential adverse events. • Gather and document initial adverse event reports.• Document relevant demographic information for client-specific program.• Monitor inbound inbox for department referrals and potential adverse events. • Gather and document initial adverse event reports.• Evaluate initial seriousness assessment, AE verbatim, and both reporter and patient information. • Adhere to company standard operating procedures (SPOs), and internal business practices.•. Manage regulatory guidance documents, and refer to the Product Quality Complaint team.• Empathically converse with callers and manage telehealth communications.



Pediatric Specialty Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Nurse Technician

  • 2015 - 2021

  • Provided care to a facility of 30 medically fragile pediatric patients. • Re-positioned bedridden patients to promote blood flow and prevent bedsores. • Collaborated with nurses, and occupational, physical, and respiratory therapists. • Assisted patients with bathing and oral hygiene.. • Provided care to a facility of 30 medically fragile pediatric patients. • Re-positioned bedridden patients to promote blood flow and prevent bedsores. • Collaborated with nurses, and occupational, physical, and respiratory therapists. • Assisted patients with bathing and oral hygiene..



Women’s Center of Montgomery County

• United States
• Public Safety
• 1 - 100 Employee

• Domestic Violence Advocate

  • Jul 2019 - Feb 2020

  • Created a Financial Empowerment program for domestic violence survivors. • Provided on-call and overnight support to both victims and witnesses in a 24-hour call center.• Generated referrals from various community resources for housing and transportation services. • Evaluated and addressed individual client needs and concerns. • Escorted and supported clients through complete Prevention from Abuse (PFAs) court proceedings. • Created a Financial Empowerment program for domestic violence survivors. • Provided on-call and overnight support to both victims and witnesses in a 24-hour call center.• Generated referrals from various community resources for housing and transportation services. • Evaluated and addressed individual client needs and concerns. • Escorted and supported clients through complete Prevention from Abuse (PFAs) court proceedings.



Foundations Behavioral Health Services, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Mental Health Technician

  • Dec 2017 - Jul 2018

  • Interacted with Autistic, adolescent patients helping them learn appropriate behavior. • Monitored patients' well-being and reported unusual behavior or physical ailments to medical staff. • Worked under the supervision of registered nurses and therapists.•. Promoted patient safety and coping skills, and appropriate communication skills. • Interacted with Autistic, adolescent patients helping them learn appropriate behavior. • Monitored patients' well-being and reported unusual behavior or physical ailments to medical staff. • Worked under the supervision of registered nurses and therapists.•. Promoted patient safety and coping skills, and appropriate communication skills.