Erinn Cartwright
Director of Information Technology at DeKalb County Board Of Health- Claim this Profile
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Bio
Credentials
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Certified Government Chief Information Officer - CGCIO
University of Georgia School of LawOct, 2021- Oct, 2024 -
Azure Foundations - AZ900
MicrosoftJan, 2020- Oct, 2024 -
Lean Six Sigma Green Belt Certification
New Horizons Computer Learning CentersOct, 2018- Oct, 2024 -
Essentials of Business Process Management
Villanova UniversityOct, 2015- Oct, 2024 -
ITIL Foundation Level
EXINDec, 2014- Oct, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceFeb, 2022- Oct, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceOct, 2015- Oct, 2024 -
Project Management Professional (PMP)
Project Management InstituteAug, 2011- Oct, 2024 -
ServiceNow Certified System Administrator
ServiceNowJun, 2021- Oct, 2024
Experience
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DeKalb County Board Of Health
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Decatur, Georgia, United States
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Director of Information Technology
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Oct 2022 - Present
Responsible for overseeing technical projects in alignment with organizational goals, plans, directs, and coordinates agency-wide information technology management, including evaluating technology solutions and embracing innovation. Monitor the performance of information technology systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Provides direction to staff in the department's development, implementation, support, and overall operations.
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Fiserv
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Greater Atlanta Area
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IT Services Manager, Advisory
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Sep 2021 - Sep 2022
• Represents the customer's voice to the technology and design team regarding the ServiceNow product offering • Analyze requirements from cross-functional ServiceNow teams, translate into technical specifications and implement functionalities pertaining to Incident, Problem, Change Management, service catalog, CMDB, hardware and software asset management • Manage and refine the product backlog, create user stories, and perform release planning. Define and Prioritize features by ranking them against strategic goals and initiatives. • Perform on going product review, analysis, and decision regarding ServiceNow product enhancement (backlog grooming). • Define roadmap strategy and maintain the roadmap for a period of 6 quarters. • Work closely with development teams and SCRUM master for complete, consistent, high-quality, on-time delivery. • Act as Subject Matter Expert for ServiceNow ITSM/ITOM best practices and standards. • Research beyond the stated requirements to reframe the problem and drive innovation • Drive execution and handle multiple tasks simultaneously with efficiency and effectiveness • Influence teams through vision and passion to deliver on aggressive timelines • Strive for perfection and set a high bar for quality in experience design and technology • Create storyboards to effectively communicate functional specs to experience design and development teams • Own and drive the execution of the ServiceNow product's roadmap • Manage multiple products/features simultaneously • Serves as the Champion for specific (ServiceNow) products
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Georgia Department of Community Affairs
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United States
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Government Administration
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300 - 400 Employee
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Chief Technology Officer
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Jan 2020 - Aug 2021
Served as the Agency Project Manager Officer for all projects. Provides executive leadership and management by to the Service Desk, Infrastructure Services, Asset Management, and Conference Room Audio-Visual needsManaged, directed, and evaluated assigned staff develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; Evaluated and developed technology strategies, road maps, and technology investment strategies that align technology with the business priorities of the Agency; communicated the company's technology strategy to partners, leadership, program directors, and employees. Served as the point of escalation, review, and approval for key issues and decisions for all Service Desk and Technical Operations teams; Ensured that all IT assets (network, infrastructure, data, applications, hardware) are properly secured and the processes in place to manage their security are up-to-date and adhered toAssisted in the management of the department by being an active member of the management team and governance committees.Assisted in developing and administering the departmental budget: forecasts funding needs for staffing, equipment, materials, supplies, procurement and contracting Monitored and evaluated divisional contracts, services and operations; made recommendations regarding operational needs; assisted in developing and implementing divisional goals and objectives; reviews technical standards, operating practices, and procedures; implemented changes for improved operational efficiency; identify strategic initiatives; develop operational work plansDeveloped and implemented standards, policies, and procedures; maintains written standards for the management of data and work processes; documents and reviews procedures for the specific job responsibilities; established best practices;
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IT Assistant Director
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Oct 2018 - Aug 2021
Assistant Director of Information Technology – Infrastructure & Operations responsible to plan, organize, and manage staff in technical, support, project, and administrative activities. Collaborates and works with other senior members of the department as well as staff across the agency to focus on multiple areas of responsibility: inventory; operations; deployment of desktop hardware; end user support; project management; and the DCA Help Desk operation. Participates in fiscal and administrative decision-making and performs related work as required. Responsible for developing a communications plan for the IT organization related to events, outages, and general IT information. Also serves as a specialized technical administrative position that reports directly to the Chief Information Officer and plays a key role in the senior leadership team of the department.Serves as the product owner of the IT Service Management platform ensuring that it is client-centric. Provides oversight and managerial responsibility for a diverse technology environment, assists the Chief Information Officer of Information Technology in the management of the department through managing daily operations and overseeing assigned aspects of the agency’s Information Technology Services. Plans, organizes, and implements programs within major organizational policies; reports progress of major activities to executive level administrators through reports.Responsibilities encompass all facets of the IT organization including: assists in staffing and resource planning, staff development, technology purchases, budgeting, planning, policies and procedures and vendor management. Specific subject areas include: business administration, personnel management, IT management, Project Management, strategic planning, systems analysis and design, computer hardware, computer software, systems architecture, and governmental budgeting.
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Project Management Institute - Atlanta
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Atlanta Metropolitan Area
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Certification Seminar Lead (Volunteer)
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Jun 2019 - Jun 2020
The Certification Seminar Lead position is primarily responsible for facilitating certification exam prep courses to improve, advance and enhance the Project Management profession. The Certification Seminar Lead position is primarily responsible for facilitating certification exam prep courses to improve, advance and enhance the Project Management profession.
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Education
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1987 - 1992
University of Georgia - Terry College of Business
Bachelor of Business Administration - BBA, Management Information Systems, General -
2005 - 2006
Colorado Technical University
Master of Science - MS, Project Management
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