Experience

Community Investment Group

• United States
• Investment Management
• 1 - 100 Employee

• Capital Expenses Coordinator

  • Oct 2023 - Present

  Chesapeake, Virginia, United States • Responsible for the creation and management of project documentation, process mapping, research, analysis, reporting, and various tasks to support assigned projects and initiatives. • Leads, directs, and tracks lower complexity projects as well as coordinating project calendars. • Assisting in preparation and execution of all permit applications and necessary municipality approvals, assist pre-construction teams in procurement, scope review meetings, and issuing contracts and purchase… Show more • Responsible for the creation and management of project documentation, process mapping, research, analysis, reporting, and various tasks to support assigned projects and initiatives. • Leads, directs, and tracks lower complexity projects as well as coordinating project calendars. • Assisting in preparation and execution of all permit applications and necessary municipality approvals, assist pre-construction teams in procurement, scope review meetings, and issuing contracts and purchase orders.

• Service Coordinator

  • Apr 2023 - Oct 2023

  Chesapeake, Virginia, United States • Monitored email and phone communication to provide prompt responses and solutions. Provided timely feedback to management on service failures and customer concerns. • Followed up with technicians and managers to receive and communicate status updates. • Confirmed completed or closed work order by reviewing notes and following up on pending items. • Monitored staff performance and provided feedback on areas of improvement needed. Prepared monthly reports summarizing current service… Show more • Monitored email and phone communication to provide prompt responses and solutions. Provided timely feedback to management on service failures and customer concerns. • Followed up with technicians and managers to receive and communicate status updates. • Confirmed completed or closed work order by reviewing notes and following up on pending items. • Monitored staff performance and provided feedback on areas of improvement needed. Prepared monthly reports summarizing current service activities.



Liberty Military Housing

• United States
• Real Estate
• 300 - 400 Employee

• Service Coordinator

  • Dec 2022 - Apr 2023

  Norfolk, Virginia, United States • Supervised and trained other staff members. • Worked in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. • Promoted positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction. • Performed various administrative and computer tasks, email communications, input of information/data into various software and information… Show more • Supervised and trained other staff members. • Worked in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. • Promoted positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction. • Performed various administrative and computer tasks, email communications, input of information/data into various software and information systems. • Participated in property walks/inspections to ensure community is well maintained according to LMH's quality standards Show less



Liberty Military Housing

• United States
• Real Estate
• 300 - 400 Employee

• Customer Service Representative

  • Jul 2021 - Apr 2022



Financial Security Advisory, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Front Desk Receptionist

  • Sep 2020 - Jul 2021

  Virginia Beach, Virginia, United States • Greeted customer upon arrival providing quality customer service and assistance • Answered and routed phone calls to appropriate representative • Responded to e-mails and routed appointment schedules • Maintained office cleanliness and waiting room spaces • Scanned and faxed documentation to other financial institutions • Proficient in Microsoft Office software



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Jul 2019 - Aug 2020

  Virginia Beach, Virginia, United States • Assisted customers with opening new accounts and closing of existing accounts • Handling transactions such as ordering checks, replacing debit cards, and filing fraud claims. • Processed credit and loan applications • Built and maintained strong customer relationships • Established daily goals and met company deadlines • Proficient in Microsoft Office software

• Bank Teller

  • Apr 2018 - Jun 2019

  Monterey, California, United States • Process teller transactions for customers, such as deposits, withdrawals, transfers, and foreign currency • Accepting payments such as loans, safe deposit box, and mortgages • Balancing cash drawers • Handling night drop and commercial deposits Page 2 • Assisting in daily vault balances and control tasks • Made the daily mail and work bags

• Bank Teller

  • Mar 2017 - Mar 2018

  Mechanicsville, Virginia, United States • Worked in the Drive Thru • Led daily huddles and BCR informational meetings • Process standard teller transactions for customers • Accepting payments such as loans, safe deposit box, and mortgages • Balancing cash drawers • Handling night drop and commercial deposits • Assisting in daily vault balances and control tasks



Virginia Military Instiute Museum

• Visitor Services Assistant

  • Sep 2016 - Feb 2017

  Lexington, Virginia • Welcoming visitors to the museum at the entry desk or ticket office. • Issuing guides and organizing/helping tour groups. • Providing information and answering questions, referring queries to the curator or specialist member of staff when appropriate. • Supervising the behavior of visitors. • Selling publications and souvenirs from the museum or gallery shop. • General administration tasks such as bookings, answering e-mails, letters and telephone calls. • Lifting and… Show more • Welcoming visitors to the museum at the entry desk or ticket office. • Issuing guides and organizing/helping tour groups. • Providing information and answering questions, referring queries to the curator or specialist member of staff when appropriate. • Supervising the behavior of visitors. • Selling publications and souvenirs from the museum or gallery shop. • General administration tasks such as bookings, answering e-mails, letters and telephone calls. • Lifting and carefully transporting fragile, valuable, sometimes heavy artifacts. • Helping to maintain a clean and tidy visitor area Show less



White House Black Market

• Retail
• 700 & Above Employee

• Lead Sales Associate

  • Feb 2015 - Feb 2016

  Richmond, Virginia, United States • Developed strong negotiation skills • Broad knowledge base for technology sales • Strong supervisory and managerial skills • Leadership capabilities • Training new associates • Helped clients by selecting items according to personal style and taste • Answered customers’ questions, concerns, prices and discounts • Assisted in display of products • Maintained cleanliness of store front • Processing cash, check, and credit card transactions • Top Grossing Employee… Show more • Developed strong negotiation skills • Broad knowledge base for technology sales • Strong supervisory and managerial skills • Leadership capabilities • Training new associates • Helped clients by selecting items according to personal style and taste • Answered customers’ questions, concerns, prices and discounts • Assisted in display of products • Maintained cleanliness of store front • Processing cash, check, and credit card transactions • Top Grossing Employee of 2015 Show less