Senior Business Analyst, Applications Team

• Jan 2023 - Present

Technical Implementation Manager II

• Jan 2022 - Jan 2023

Managed the customer implementation process. Identified issues and risks to delivery of successful implementations and coordinated development action plans to resolve. Provided oversight and/or inputs into the overall implementation project plan that aligns technical deliverables with overall project goals and meets customer deadlines for enterprise application. Coordinated with team members to ensure implementations are on schedule, communication is consistent, and dependencies are understood.… Show more Managed the customer implementation process. Identified issues and risks to delivery of successful implementations and coordinated development action plans to resolve. Provided oversight and/or inputs into the overall implementation project plan that aligns technical deliverables with overall project goals and meets customer deadlines for enterprise application. Coordinated with team members to ensure implementations are on schedule, communication is consistent, and dependencies are understood. Created and maintained customer-facing and internal process documentation. Show less Managed the customer implementation process. Identified issues and risks to delivery of successful implementations and coordinated development action plans to resolve. Provided oversight and/or inputs into the overall implementation project plan that aligns technical deliverables with overall project goals and meets customer deadlines for enterprise application. Coordinated with team members to ensure implementations are on schedule, communication is consistent, and dependencies are understood.… Show more Managed the customer implementation process. Identified issues and risks to delivery of successful implementations and coordinated development action plans to resolve. Provided oversight and/or inputs into the overall implementation project plan that aligns technical deliverables with overall project goals and meets customer deadlines for enterprise application. Coordinated with team members to ensure implementations are on schedule, communication is consistent, and dependencies are understood. Created and maintained customer-facing and internal process documentation. Show less

Senior Project Manager

• Oct 2021 - Dec 2021

Unite Us acquired NowPow. Unite Us acquired NowPow.

Director of Governance and Leadership Programs

• Sep 2019 - Sep 2021

Governance Manager

• Feb 2019 - Aug 2019

Manage all governance operations and activities between volunteer and staff functions. Serve as staff liaison to Governance Committee, Executive Committee and Board of Directors. Point of contact for all staff liaisons and training on governance and committee management.

Specialist, Committee Programs

• Feb 2017 - Feb 2019

Manage NAR's committee communication platform, The Hub. Monitor discussions, resource postings, and trends within the community. Measure the success of community engagement and provide reports to staff executives and Leadership. Provide community training resources, guidelines, and policies to internal and external audiences. Work with staff executives to develop community content postings as appropriate. Monitor community activity internally and hold staff executives accountable for their role… Show more Manage NAR's committee communication platform, The Hub. Monitor discussions, resource postings, and trends within the community. Measure the success of community engagement and provide reports to staff executives and Leadership. Provide community training resources, guidelines, and policies to internal and external audiences. Work with staff executives to develop community content postings as appropriate. Monitor community activity internally and hold staff executives accountable for their role in ensuring community’s success. Oversee all technical aspects of the community including working with IT staff and Higher Logic staff to address, resolve, and communicate any issues related to the features and functionality of the platform and implementing new features as necessary. Evaluate the community strategy on a periodic basis to ensure that it continues to support NAR’s strategic priorities. Lead new innovations in community programs. Maintain the functionality of the Governance Management System (GMS). Communicate and train GMS procedures and committee information to staff executives. Supervise the Committee Coordinator on various tasks as assigned. Manage the online application and selection process for 2,700 committee positions. Oversee the annual Committee Selection meeting for association leadership and their selection team. Staff Executive for the annual Committee Chairs and Vice Chairs training; developing the agenda, script and supporting materials. Coordinate with the external consultant for the Train the Trainer session scheduled with the training speakers. Manage relationships with the chairs and vice chairs throughout the year. Develop and manage the annual budget for the Committee Chairs and Vice Chairs Training.

Committee Administrator, Governance Programs

• Aug 2015 - Feb 2017

Manage the prescreening and selection process for 2,700 committee positions. Slotting, resigning, and declining members as necessary. Manage all logistics and coordinate the annual committee leadership appointment meeting for the President-elect, First Vice President and their selection team. Manage the preparation of materials for Committee Structure Meeting and proposed structure changes approved by the Board of Directors. Orient new staff on their duties as a committee staff executive.

Assistant Manager of Chapter Programming & Learning

• Feb 2015 - Aug 2015

Responsible for developing relationships with volunteers and appropriate education programs at the Chapter, Regional and Global level to help meet their educational goals. Provide support with certification education and designation. Staff liaison to the TMA Chapter Programming Council. Responsible for developing relationships with volunteers and appropriate education programs at the Chapter, Regional and Global level to help meet their educational goals. Provide support with certification education and designation. Staff liaison to the TMA Chapter Programming Council.

Education Products Coordinator

• Jan 2014 - Feb 2015

Responsible for the coordination and development of web-based educational activities from development phase through execution and post-activity phase; working collaboratively with staff, at every organizational level, across departments, and external vendors and consultants. Built online educational activities within the Academy’s online learning platform (www.me.aapmr.org) and trouble shoot with staff and Academy members as needed. Served as staff liaison to committees and working groups… Show more Responsible for the coordination and development of web-based educational activities from development phase through execution and post-activity phase; working collaboratively with staff, at every organizational level, across departments, and external vendors and consultants. Built online educational activities within the Academy’s online learning platform (www.me.aapmr.org) and trouble shoot with staff and Academy members as needed. Served as staff liaison to committees and working groups related to medical education; coordinating conference calls, vendor meetings and managing flow of committee tasks and communications.

Member and Council Relations Coordinator

• Jul 2011 - Jan 2014

Maintain positive, strategic, productive relationships among the Executive Committees of the Member Councils. Implement projects in adherence to Council guidelines, procedures and expectations. Support of Council correspondence, meetings and conference calls. Prepare meeting/call minutes and maintain files of Council reports, project manage quarterly Council newsletter, maintain production schedules and project timelines for Council project operations, and follow through on volunteer requests… Show more Maintain positive, strategic, productive relationships among the Executive Committees of the Member Councils. Implement projects in adherence to Council guidelines, procedures and expectations. Support of Council correspondence, meetings and conference calls. Prepare meeting/call minutes and maintain files of Council reports, project manage quarterly Council newsletter, maintain production schedules and project timelines for Council project operations, and follow through on volunteer requests. Work cross-functionally to set up Council meetings and coordinate support services. Implement Council member recruitment and retention strategies, to meet or exceed Academy metrics for Council growth. Support to Resident Physician Council (RPC) and assist with program development for residents. Provide support on issues related to customer service, membership correspondence and member services.

Governance Coordinator

• Jun 2009 - Jul 2011

Provide high level project support on governance-related projects and communications for ASA. Coordinate the execution of Board of Directors and House of Delegates meetings. Create and/or edit numerous business, technical documents and reports. With the manager, determine and implement 'best practices' to streamline ASA operations, ensuring that tasks mandated by the Bylaws, Administrative Procedures and governing entities and Officers are accomplished in a timely and efficient manner and in… Show more Provide high level project support on governance-related projects and communications for ASA. Coordinate the execution of Board of Directors and House of Delegates meetings. Create and/or edit numerous business, technical documents and reports. With the manager, determine and implement 'best practices' to streamline ASA operations, ensuring that tasks mandated by the Bylaws, Administrative Procedures and governing entities and Officers are accomplished in a timely and efficient manner and in accordance with ASA policy. Show less Provide high level project support on governance-related projects and communications for ASA. Coordinate the execution of Board of Directors and House of Delegates meetings. Create and/or edit numerous business, technical documents and reports. With the manager, determine and implement 'best practices' to streamline ASA operations, ensuring that tasks mandated by the Bylaws, Administrative Procedures and governing entities and Officers are accomplished in a timely and efficient manner and in… Show more Provide high level project support on governance-related projects and communications for ASA. Coordinate the execution of Board of Directors and House of Delegates meetings. Create and/or edit numerous business, technical documents and reports. With the manager, determine and implement 'best practices' to streamline ASA operations, ensuring that tasks mandated by the Bylaws, Administrative Procedures and governing entities and Officers are accomplished in a timely and efficient manner and in accordance with ASA policy. Show less

Assistant to the Associate Executive

• Jul 2008 - May 2009

Assisted the Associate Executive for Ecumenical and Inter-Religious Relations in all aspects of our bilateral and conciliar relationships with other faith based entities. Responsible for website and newsletter design and production: www.elca.org/ecumenical. Shared responsibility for $1.5 M budget. Provided intern training, coordinated national and international meetings, developed and maintained complex relational database, and managed a variety of projects. Assisted the Associate Executive for Ecumenical and Inter-Religious Relations in all aspects of our bilateral and conciliar relationships with other faith based entities. Responsible for website and newsletter design and production: www.elca.org/ecumenical. Shared responsibility for $1.5 M budget. Provided intern training, coordinated national and international meetings, developed and maintained complex relational database, and managed a variety of projects.

Support Specialist Coordinator

• Feb 2008 - Jun 2008

Liaison between editorial, marketing, and production staff. Product and resource allocation. Interviewing and new hire onboarding. Quality and standardization measurements. Teambuilding/strategy team leader. Day-to-day coordination (40%), training and mentoring (25%), project management and leadership (25%), and other responsibilities (10%).

Senior Production Specialist

• Jun 2007 - Feb 2008

Project manager of a 15-person cross-functional team. Pension and Employee Benefits: Code, ERISA, & Regulations Books Coordinator. Product development and process improvement at weekly meetings. Print/web troubleshooting. Reporter production and maintenance (65%), project management and leadership (20%), training and mentoring (10%), other responsibilities (5%).

Production Specialist

• Dec 2005 - Jun 2007

Independently responsible for deadline-heavy schedule that involved coordinating the manufacture and quality of professional reporters, books, and guides. Reporter production and maintenance (80%), project work (15%), and other responsibilities (5%).

Intern

• Oct 2005 - Oct 2005

Management of publishers’ domestic and international stands at the Frankfurt Book Fair in Germany. Participant in meetings and discussions of publisher’s books with professionals and the general public. Management of publishers’ domestic and international stands at the Frankfurt Book Fair in Germany. Participant in meetings and discussions of publisher’s books with professionals and the general public.

Domestic Disaster Response Summer Intern

• Jun 2003 - Aug 2003

Re-organized and edited the Lutheran Disaster Response Coordinator's Training Manual. Researched and compiled new content for volunteers and congregations on the ELCA Domestic Disaster Response and Lutheran Disaster Response websites. Researched, compiled, wrote, and mailed an informational letter to 1,200 disaster response volunteers. Represented disaster response at the 2003 ELCA Youth Gathering in Atlanta, GA. Re-organized and edited the Lutheran Disaster Response Coordinator's Training Manual. Researched and compiled new content for volunteers and congregations on the ELCA Domestic Disaster Response and Lutheran Disaster Response websites. Researched, compiled, wrote, and mailed an informational letter to 1,200 disaster response volunteers. Represented disaster response at the 2003 ELCA Youth Gathering in Atlanta, GA.